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ESG WHITE PAPER

Digital transformation: the cio imperative, the multicloud opportunity for partners with dell apex.

By Kevin Rhone, Practice Director; and Scott Sinclair, Senior Analyst AUGUST 2022

Introduction

Figure 1. it complexity continues to be driven by multiple factors.

What do you believe are the biggest reasons your organization’s IT environment has become more complex? (Percent of respondents, N=329, five responses accepted)

Source: ESG, a division of TechTarget, Inc.

Overview and Opportunity

New consumption patterns translate into partner opportunity.

Figure 2. IT Partners Are Aggressively Adopting As-a-service Business Models

Which statement best describes your organization’s current organizational philosophy toward cloud-based managed services? (Percent of respondents, N=346)

With Opportunity Comes Some Challenges

Customers Making the Move See Real Benefits

Figure 3. companies increasingly prefer pay-as-you-go payment models.

Assuming the net-cost was the same, which of the following do you believe would be your organization’s preferred payment model for on-premises data center infrastructure? (Percent of respondents)

What’s In It for Customer IT Teams?

Figure 4. it partners are aggressively adopting as-a-service business models.

How Do Progressive IT Organizations Move Up the Maturity Curve? (Hint: With Help from Dell Technologies, Intel, and their IT partners)

Theme #1 – The CIO Imperative of as-a-Service Transformation

Figure 5. Most Important Digital Transformation Objectives

What are your organization’s most important objectives for its digital transformation initiatives? (Percent of respondents, N=694, three responses accepted)

Figure 6. Transitioning to aaS is Fundamental

Agree or Disagree: Delivering dedicated infrastructure “as-a-Service” is critical to our IT operations to keep up with user demands. (Percent of respondents, N=1,000)

Figure 7. Organizations’ Digital Transformation Initiatives

Which of the following best describes your organization’s digital transformation initiatives? (Percent of respondents, N=372)

In which of the following areas does your organization have an active digital transformation project? (Percent of respondents, N=270, multiple responses accepted)

Figure 8. Data Center Strategy Is Becoming More Cloud-like

Which of the following is or likely will be part of your organization’s strategy for on-premises data center environments over next three years? (Percent of respondents, N=372, multiple responses accepted)

Why Do Customers Rely on Dell Technologies’ Partners?

Theme #2 – Navigating Multicloud Complexity

Figure 9. Cloud Selection Criteria

What are your organization’s biggest drivers for choosing a public cloud service for production workloads? (Percent of respondents, N=363, multiple responses accepted)

Figure 10. Challenges When Leveraging Multiple CSPs

What are the greatest challenges your organization faces as a result of using multiple CSPs? (Percent of respondents, N=279, multiple responses accepted)

Theme #3 – Innovating with Data

Figure 11. growth in data centers predicted.

How many data centers did your organization operate 5 years go? How many data centers does your organization operate today? How many data centers do you expect your organization will have in five years? (Percent of respondents, N=372)

Figure 12. The Importance of Infrastructure Modernization

How much of an investment priority is your organization’s application infrastructure modernization strategy relative to other aspects of IT over the next 18-24 months? (Percent of respondents, N=372)

Why Do Customers Rely on Dell Technologies Partners?

Figure 13. preferences for on-premises application infrastructure.

What is your organization’s preference for an on-premises application infrastructure? (Percent of respondents, N=372)

Theme #4 – Meeting the Needs of End-users and IT Alike in The ‘Work From Anywhere’ World

Figure 14. top five benefits organizations realized from vdi/daas.

Which of the following benefits has the IT organization realized as a result of its use of VDI/ DaaS? (Percent of respondents, N=338, multiple responses accepted)

Figure 15. Top Five Factors for Investment in EUC Technology Solutions

What are the most important factors for your organization when considering investments in EUC technology solutions? (Percent of respondents, N=378, three responses accepted)

The Bigger Truth

• Allows partners to respond to changing customer consumption models and support long-term customer value.

• Supports partner business model transformation in their organizations.

• Syncs partner programs, support, and rewards for their evolving GTM strategies:

o Consistent partner program benefits regardless of selling motion.

o Consistent rewards for both CapEx and OpEx purchase, supporting customer purchase options.

• Creates a pathway to partner profitability—a “bridge” to sustainable partner value through:

o Customer engagement at a strategic level (IT + LOB).

o Renewal and expansion business, supported by high-value ongoing services.

This ESG White Paper was commissioned by Dell Technologies and is distributed under license from TechTarget, Inc.

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