removing negative facebook reviews

You are using an outdated browser. Upgrade your browser to improve your experience.

• Reputation Management
• Enterprise Companies
• C-Suites & Executives
• Fortune 500 CEO Improved Top 50 Search Results
• National Retailer Recovered $32 Million Monthly
• Electronics Brand Took Over Google Knowledge Panel
• Reputation Management Pricing
• Corporate Reputation Management
• CEO Reputation Management
• Online Reputation Repair
• Reputation Recovery
• Remove Search Results from Google
• Remove News Articles from Google
• Push Down Negative Search Results
• Remove Negative Glassdoor Reviews
• What is Reputational Risk?

How to Remove Facebook Reviews (or Disable Them)

Are you sick and tired of bad Facebook reviews chasing away customer?

In this post, I’ll reveal everything you need to know about how to remove reviews from Facebook. There’s a lot to cover, so stick with me. By end of this post you’ll be able to get rid of bad Facebook reviews, report fake ones, and even disable them all.

Potential clients frequently ask us how to remove reviews from Facebook. But think about that question for a moment. It can actually mean several different things, right? So we need to dig a little deeper…

• Are you trying to report and remove fake reviews from Facebook?
• Do you want to remove bad reviews from your Facebook business page?
• Did you write an inflammatory review that you want to delete?
• Do you want to turn off Recommendations and remove all reviews from your Facebook page?

We’ll answer each of these questions in this step-by-step guide.

Can’t you just ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business reviews before they hand over their hard-earned cash. Don’t believe me? Here are some Facebook review statistics to prove it:

• 90 percent of consumers look at online reviews before they visit a business.
• 84 percent of people trust them as much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business pages at least once a week.
• 1 in 3 people use the platform to look for Recommendations.

Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company.

If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Take a guess at how much one bad review could cost your business?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.

How to report and remove fake Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.

But false reviews may go undetected. Don’t worry. Here’s a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. Check your records and verify that the transactions happened the way the customers claim. Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.

Fraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Here are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or former employee)
• Recommending a competitor in the complaint

Regardless of whether or not bad Facebook reviews are true, you should respond to all of them.

Start with an apology. Then mention that you’re unable to find a record of his or her transaction. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backfire and make other customers trust you less.

After responding, the next step is to report them. Here’s how:

Steps to report fake Facebook reviews

• Navigate to the Reviews tab of your business page.
• Click the three horizontal dots in the upper right-hand corner of the review.
• Click “Give feedback on this recommendation.”

Alternatively, you can simply click on the word bubble with the exclamation point.

Facebook will ask you “What’s going on,” and you’ll need to select one of the following choices:

• Recommendation Not Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Speech.

Select the most suitable reason and provide more details if asked to do so. Here’s what the popup looks like:

Once you’ve done this, all that’s left to do is wait. Unfortunately, there’s no concrete amount of time for how long it will take to determine the fate of the review. The only reports guaranteed to be resolved in a timely manner are those that contain threats or other illegal content. You will be notified as to whether the review will be taken down or not once the reporting process has been completed.

How to remove a bad review on facebook

Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you’re able to make amends with the customer, they may delete their own review for you.

In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story.

Advice for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. If you handle the situation gracefully, your customer might even delete the original review. At the very least, you should “like” the review. But if you want a chance at winning back their patronage, you’ll need to respond.

Acknowledge their disappointment or anger, offer a heartfelt apology. Then take action to make the situation right. Try to see the review as a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-only ratings still appear on Facebook business pages even though they’re no longer accepted. That’s bad news for businesses because only feedback that includes a comment can be reported. Since you can’t remove fake Facebook reviews that don’t have comments, the best way to handle bad star reviews is, again, to respond.

Ask the person who posted the rating to tell you how you could improve your business. Even if they don’t respond, this at least shows the other users scrolling down your page that you’re willing to go above and beyond to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you’re thinking…

Why would anyone want to remove positive reviews from their Facebook page? Because that’s the fastest and easiest way to hide bad Facebook reviews that could damage your reputation .

Let’s face it; sometimes a business goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible customer service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

But you took action and fixed everything that was wrong. Your products are top-notch and customer service has never been better. Maybe you even received a few positive reviews. Yet, the negative comments just won’t go away and they’re ruining your brand reputation .

While it’s always best to remove inappropriate reviews when possible, this process can take a while. Small businesses may not be able to wait for them to be taken down. If that’s the case, your best course of action may be to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

• From your Facebook business page, click “Settings.”

• Scroll down to find “Reviews” and click the “Settings” button.

It’s important to note that turning off Recommendations won’t delete Facebook reviews, it just hides them. That means if you decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it’s super easy to remove a review from Facebook if you wrote it. Just find the review in question, click the three horizontal dots in the top right and select “Delete.” If you’d like to edit your review instead, click “Edit Review.” If only everything else in life were so simple.

Check other review sites

Even when you’re doing everything right, things can still go wrong. Therefor you should constantly monitor all online review platforms for trouble. If you’ve got issues with Facebook, you may also need to:

• Remove Google reviews
• Get rid of Yelp complaints
• Address criticism on Ripoff Report

Push down negative results

Undesirable reviews are often part of doing business. In most cases, complaints are legitimate, and you won’t be able to remove them. That means you’ll need to invest in reputation management to handle them. This post explains how to push down negative search results .

Reputation Management Resources

10 Questions to Ask Your ORM Firm

Spot a high-risk ORM firm with these simple questions.

How to Push Down Negative Search Results

Find out how to bury negative search results in Google

Reputation Management Pricing Guide

Find out how reputation management pricing works.

National Leave a Review Day, Oct 22

Start the Celebration

Search for:

• Business Listings Increase visibility, guarantee accuracy, and achieve higher conversion.
• Reviews & Review Booster Track, manage and respond to reviews in one place.
• Surveys Build and send surveys on the sites you care about.
• Social Suite Listen, like and respond to posts in one central location.
• Location Pages Get found and convert more customers at all your locations.
• Insights Understand sentiment, analyze feedback and take action with text analytics.
• Inbox Win sales and loyalty to your business via popular messaging services.
• Actions The best help desk ticketing software for any size business.
• Competitive Intelligence Analyze competitors’ ratings & reviews, compare performance and identify new opportunities.
• Integrations Activate the power of feedback data across your tech stack.

The 2024 Healthcare Reports are Available!

• Automotive Increase leads, visibility and new customers for dealerships, groups and OEM brands.
• Restaurants & Hospitality Improve guest satisfaction and your brand’s online presence.
• Retail Attract, convert and retain customers across all store locations.
• Property Management Increase resident satisfaction and drive occupancy rates across all properties.
• Financial Services Improve consumer trust by learning from competitive data and consumer feedback.
• Healthcare Ensure exceptional patient experience across all locations.
• Senior Care Ensure quality senior care experiences by leveraging feedback data.
• Discover Check out the newest platform features and products.
• Learn Explore Reputation platform training materials and videos.
• Support Access our Customer Portal for account assistance.
• Customer Stories Learn how Reputation customers achieve success and drive growth.
• Videos & Webinars Binge watch our webinars for industry tips and product updates.
• Articles Learn about our latest platform updates and industry best practices.
• Reports & Research Explore the latest industry insights with our data-driven research reports.

How to Delete a Review on Facebook: Bad Ratings And Reviews

Reputation Staff Writer

Every business owner knows how important online reviews are. A great and positive review from a genuine customer will always be more influential than anything a brand can say about itself. Unfortunately, fake or negative reviews can destroy a business’s credibility.

Managing your Facebook reviews is a cornerstone of online reputation management. Let’s take a look at the value of Facebook reviews and how to remove a bad review on Facebook, should you need to.

The Dark Side of Facebook Business

A one-star rating on Facebook can hurt you. The fake customer review industry has turned away many honest business owners from even trying to build a presence on this massive social media platform. The main risks associated with promoting your business on Facebook include:

• Fake Accounts – Anyone can create an account on Facebook. There’s no verification process, and Facebook pays little attention to fake accounts. It’s why the fake review industry heavily targets this social media network.
• No Vetting – Reviewers can write reviews on anything they want. There’s no way to tell whether they are a genuine customer. It’s also hard to judge if they even made a purchase from your business.
• Removing Reviews From Facebook is Tough – Facebook is extremely lenient towards all but the most abusive of reviewers. Due to this stance, you could receive a one-star review for any reason.

Even with these negatives, Facebook remains a cornerstone of building and marketing your business. For that reason alone, it’s impossible to say that businesses shouldn’t be on Facebook.

Related content on the Reputation blog: How to Respond to a Bad Review on Facebook

Tips for Spotting a Fake Facebook Review

If you find that your business’s page has some suspicious negative Facebook reviews, first make sure that they are legitimate. Review your records to verify transactions with that customer. Can you confirm that events occurred the way they described? Some of the ways to spot fake Facebook reviews include:

• Vague descriptions
• The reviewer is a former employee or is connected with a competitor
• The reviewer recommends a competitor as an alternative in their review

Will Facebook Remove Reviews?

The difficulty when it comes to how to delete a review on Facebook is proving that it’s fake. Here are some of the top signs that a customer review may be fake:

• Poor spelling/grammar
• Overuse of verbs
• No profile picture
• The sudden influx of positive/negative fake reviews
• Use of black and white reasoning

What To Do When You Can’t Delete Facebook Reviews

Knowing how to delete reviews on a Facebook Business page as a regular user is basically impossible. But the good news is you may not need to remove negative reviews. Automatically trying to get a review deleted on Facebook isn’t always your best option because not all negative reviews are necessarily a bad thing. Studies have shown that even potential customers who leave negative reviews can be turned around.

Related content on the Reputation blog: The Facebook Outage: How to Manage a Large Scale Crisis

Respond to a Negative Review

Before thinking about how to remove a 1-star rating on Facebook, consider why that customer left such a bad review in the first place. Responding to an angry customer in the right way isn’t just important for them but for anyone else who may be reading the exchange. We always recommend businesses approach negative reviews with grace and sensitivity. Here are some tips for how to respond to a negative review :

Even if the customer isn’t interested in giving you another chance, the fact that you reached out professionally could win you more business. They already left a bad review; the worst that can happen is the customer says no.

Report Reviews that Go Against Facebook Community Standards

The first option for how to remove a Facebook review is to check whether that review follows Facebook Community Standards. Facebook Community Standards were designed to provide a safe space for users and combat online bullying and harassment. Negative reviews that violate these standards will be removed without hesitation. Pertinent points include:

• No excessive cruelty
• No threats of violence
• No hate speech
• No fake reviews
• No harassment

If you receive a review that you believe violates any of Facebook’s guidelines, report it immediately. Facebook will usually get back to you within 24-72 hours, but it’s not uncommon to receive a response sooner. You’ll be notified of Facebook’s decision in your support inbox.

Related content on the Reputation blog: How to Add Multiple Locations to Your Facebook Business Page

Request that the Review Be Removed

If you believe that a review is fake, you also have the option of reporting it to Facebook. On your business page’s “Reviews” tab, click the three dots in the top right-hand corner of the review you want to report. Then choose “Report Post.”

Your choices will then be: “It has nothing to do with this Page” or “I think it shouldn’t be on Facebook.” Choose an option and then enter some more information before hitting “Submit.”

Unfortunately, Facebook is a flawed system , and there is no guarantee that fake reviews will be removed. If these continue to pile up and harm your business, you can also disable reviews entirely on your page. However, doing so can also weaken your online reputation and your ability to attract and convert customers on Facebook.

Understanding how to delete a review on Facebook and what to do if you can’t is crucial for defending your businesses and customer sentiment. If you’re struggling to get reviews or managing your online reputation, call in the experts. At Reputation, we specialize in supporting businesses large and small in building their brands online.

Take a look at Reputation’s Reviews and Review Booster solution to learn more about the impact of your reviews

Recently posted, why a unified platform matters in reputation management, managing reputation performance & enhancing results within automotive, understanding consumer sentiment: a modern marketer’s guide to online reputation management, childbase partnership: a nursery group success story, turning google sge challenges into growth, intermountain health triples organic leads, increases review volume by 510% in one year, why respond to reviews the powerful impact on your business, leveraging reputation management across the organization: a ceo’s perspective, google search antitrust ruling: what you need to know, how young’s leveraged customer feedback for business growth.

Please submit the form below to schedule a custom demo.

How To Remove Reviews From Facebook - Easy Hacks

Facebook reviews can significantly impact your company’s online reputation and image, for better or worse.

Statistics reveal that as much as 90% of consumers consult reviews before visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.

Positive reviews can go a long way in winning potential customers over to your brand and growing your social media presence.

Unfortunately, there comes a time when every business owner also has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your company’s name.

However, if a negative Facebook review is legitimate, then the situation must be handled tactfully.

In this article, we’ll take a look at how to handle different types of bad reviews - both real and fake.

There are times when business owners have to remove Facebook reviews to protect the company’s image. This may be necessary when your business’ Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren’t from real customers.

Can you delete a bad review on Facebook?

How can i delete a review on facebook, can a review be removed, should you respond to or delete negative reviews, examples of responding to facebook reviews, manage facebook reviews with demandhub.

The short answer: yes. But, in order to get a false negative review deleted off your business page, you will have to take the following steps to let Facebook know to take down the review. Only Facebook’s team can remove the reviews, and you can alert them by flagging the reviews.

Step 1: Comment on the review

On Facebook, page owners cannot remove individual reviews themselves. However, users can flag a review to notify Facebook’s team to remove the reviews. But, users can only flag a review if it has at least one comment on it.

Commenting on negative reviews is tricky - the situation needs to be handled with great care. Even if a review is fake, the comment should express an attempt to resolve the problem.

When your legitimate customers read the review, they will know that your company made an effort to fix the issue.

Step 2: Flag the review

To flag a review, navigate to the top-right of the post and select the arrow pointing downward.

Press ‘Report post’, and proceed to explain why you are flagging the review.

Step 3: Wait for Facebook’s team to remove the review

This may take a while, as their team has to manually assess the report.

If the team finds that the review is in violation of Facebook’s Community Standards, they will remove it and no record of the review will remain.

While users can’t delete individual Facebook reviews, there is an extreme option available; removing all of the reviews entirely.

This won’t permanently delete the reviews, but visitors can no longer view them. Deleting your business page’s reviews also means that customers can no longer leave feedback, good or bad unless the reviews are restored.

Here’s how to collectively delete your Facebook reviews:

• Visit your business page and make sure that you’re logged in as a page admin.
• At the page’s top-right corner, select the ‘Settings’ button.
• The page’s left-hand corner has a menu, from which you need to select ‘Templates and Tabs’.
• Scroll to the ‘Reviews’ tab, and select ‘Settings’.
• Finally, navigate to ‘Show Reviews’ towards the right, and a slider will be visible. Click to disable the reviews, and proceed to ‘Save’ the changes. Now, customer reviews and negative feedback will no longer be visible on your Facebook page.

If managed properly, negative reviews can present your business in a positive light and build confidence in your brand.

Potential customers may be cautious about purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it’s in your company’s favor to keep negative reviews around if the matter has been resolved.

However, if your business is facing unfair negative comments, then removing them might be necessary. If your legitimate customers have left a couple of bad reviews, then it’s important to respond positively as part of customer service.

A good response to negative feedback should address the problem at hand and offer a solution moving forward. This can change your customer’s experience from a negative one to a positive one.

Moreover, it shows potential clients that your company cares about its customers and is serious about resolving problems.

There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook business page. You can determine if a review is fake by checking for the user’s transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may also choose to flag reviews because they are in direct violation of Facebook’s Community Standards - e.g the post may contain hate speech.

Some reviews fall under the ‘spam’ category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to have it deleted.

Here are some good examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world’s largest adventure travel organization for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19’s economic repercussions.

Wendy’s is a popular American fast-food chain that has expanded globally. In this case, a customer has complained about the efficiency of Wendy’s drive-thru service.

The company has responded by first empathizing with the customer’s concern, and then proceeded to offer to make it up to them.

Stella & Dot

Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This particular review is an excellent example of how a positive response and proper care can turn a negative review around in your brand’s favor.

Initially, the customer expressed dissatisfaction concerning Stella & Dot’s product.

The company responded with an apology and proceeded to address the problem and offered a solution.

After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.

If you’re looking to boost your Facebook page, the best place to start is with online reviews of your business. Build trust with your future customers through the power of word of mouth — online.

At DemandHub, our mission is to help local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local business can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.

Request a demo to see how we can help grow your local business with our messaging tools to help you attract, engage, and retain more customers.

Get more reviews , website leads , automated messaging , and more!

Subscribe to the Growth Essentials newsletter to get timely tips to grow your business.

By signing up you are agreeing to receive communication from DemandHub.

By signing up you agree to receive emails with amazing business growth tips from DemandHub.

How to Remove Reviews from Facebook: A Step-by-Step Guide

Table of Contents

Managing your business’s online reputation is crucial, and Facebook reviews play a significant role in how potential customers perceive your brand. While positive reviews can bolster your business, negative feedback may sometimes require action. Knowing how to address this feedback by removing or disabling reviews on your Facebook business page can help maintain your brand’s image and ensure that your online presence accurately reflects your business’s standards and customer service.

Key Takeaways

• Removing Facebook reviews involves navigating the page’s settings to hide or address unwanted feedback.
• Maintaining an online reputation includes active management and response to both positive and negative reviews.
• Understanding Facebook’s review system is vital for enhancing your business’s public perception.

Facebook Reviews Explained

When dealing with Facebook reviews, you’re engaging with a feature that enables customers to leave feedback directly on your business’s Facebook page. This feedback can consist of both positive and negative reviews, which are public and contribute to your online reputation .

The Basics:

• Facebook : A dominant social media platform where reviews are visible to anyone accessing your business page.
• Customers : They can express their satisfaction or discontentment through reviews, impacting potential customers’ perceptions.

Review Impact:

• Positive Review : Can boost your business appeal, encouraging new customers.
• Negative Review : Might deter potential customers and can harm your business’s reputation if not addressed properly.

Management:

As a business owner, managing Facebook reviews is part of maintaining your reputation on social media . Regularly monitor your reviews, engage with customers, and address concerns to show that you value feedback.

Considerations:

Facebook reviews are a powerful tool for businesses to build trust and credibility with potential customers. While you cannot delete reviews, you have the option to report inappropriate content or hide the review section if necessary.

Managing Negative Feedback

When you encounter negative feedback on Facebook, it’s crucial to tackle it head-on. Ensuring your reputation management is balanced between addressing genuine customer concerns and dealing with any dishonest reviews is essential for maintaining your brand’s integrity.

Responding to Negative Reviews

When addressing negative comments , it’s important to respond promptly and professionally. Construct a reply that acknowledges the customer’s experience while also reflecting your commitment to customer satisfaction. Follow this simple structure:

• Thank the customer for their feedback.
• Apologize for any negative experience.
• Offer to resolve the issue, either publicly or through private channels.

This approach demonstrates that you value customer feedback and are willing to improve.

Dealing with Fake Reviews

Handling a fake review requires a different strategy:

• Identify the review that seems disingenuous.
• Click the three dots next to the review, and select Find support or report recommendation .
• Follow the prompts to report the review to Facebook for removal consideration.

Navigating Facebook Settings

In managing your Facebook business page, you can either completely hide reviews or report specific inappropriate ones in compliance with Facebook’s community standards.

How to Hide Facebook Reviews In 3 Steps?

• Access Settings : From your Facebook business page, select Settings .
• Locate Reviews : In the side menu, choose Templates and Tabs . Scroll to Reviews .
• Disable Reviews : Click Settings next to Reviews, then toggle the slider to OFF to hide reviews. Remember to save changes.

How to Report Inappropriate Facebook Reviews?

• Identify the Review : On your page, find the review in question.
• Flag the Review : Click on the three dots icon near the review, then select Report post .
• Follow Prompts : Choose the issue that best represents why the review is inappropriate (e.g., hate speech, bullying). Submit your report for Facebook to evaluate according to Facebook’s community standards .

How to Delete Facebook Reviews?

If you need to delete a review you wrote or manage reviews on your Facebook business page, different methods are available.

To delete a review you wrote:

• Navigate to your profile and tap your profile picture.
• Click on the Activity Log and select Interactions , then Reviews .
• Find the review you want to remove and tap on it.
• Choose Delete Review and confirm by tapping Delete .

To manage reviews on your business page:

Disabling Reviews Entirely:

• Go to your Page Settings .
• Click on Templates and Tabs .
• Turn off the Reviews tab to hide them from your page.

Remove a Specific Review:

• Flag the review by clicking on the dots next to the review.
• Choose Give feedback on this review and follow the prompts.
• Facebook will review flagged content and remove it if it violates Community Standards . These standards include prohibitions on hate speech, violence, and graphic content.

Note : Disabling reviews will not delete them, but simply hide them from your page. They can still be managed and reinstated in the same way later on.

Improving Online Reputation

Effective online reputation management is pivotal for brands eager to build a robust digital presence. Primarily, it hinges on harnessing positive feedback and excelling in customer service to elevate your brand above competitors.

Collecting Positive Reviews

To amplify the benefit of positive feedback, take a structured approach to collect testimonials. First, ensure that you provide exceptional customer service , as this naturally encourages customers to share their positive experiences. Subsequently, here are specific steps:

• Promptly request reviews : Engage with your customers shortly after a transaction or service, while their experience is fresh.
• Make it easy : Provide a direct link to the platform where you want them to leave the review.
• Guide them : Offer a set of questions or prompts to help them articulate their experience, leading to more detailed testimonials.

Brand Communication Strategies

Strategic communication is another key to maintaining a positive brand reputation online. Below are strategies to keep a constructive dialogue with your audience:

• Transparency : Be clear about your products and services to set accurate customer expectations.
• Responsiveness : Address both positive and negative feedback promptly, showing that your brand values customer input.
• Consistent Messaging : Ensure that your brand’s voice and messaging are consistent across all platforms.

Avoiding Review Mishaps

When managing your business’s online reputation, the key to minimizing the impact of negative reviews is to take proactive measures. By focusing on prevention and responsive customer complaint handling, you can reduce the likelihood of negative feedback escalating on your Facebook page.

Preventing Negative Reviews

Proactive Customer Service: Reliable and proactive customer service is the cornerstone of preventing negative reviews. Ensure that your team is:

• Well-trained in product knowledge
• Quick to respond to inquiries
• Empathetic and solution-oriented when addressing customer issues

Monitor Feedback Closely: Regularly solicit and monitor feedback through:

• Customer surveys
• Direct outreach after purchase
• Engagement on social media posts

These strategies can help you identify and resolve issues before they turn into public negative reviews.

Handling Customer Complaints

Timely Response: When a customer complaint arises:

• Respond promptly to reviews, ideally within 24 hours.
• Publicly acknowledge the issue, showing others that you take concerns seriously.

Resolution Transparency: Follow these steps to handle the complaint:

• Apologize for any inconvenience caused, demonstrating accountability.
• Offer a clear resolution to the problem or a pathway for discussion.
• Encourage the customer to continue the conversation privately , which can segue into resolving the issue outside of the public eye.

Legal Considerations

When addressing reviews on your Facebook business page, it’s crucial that you navigate the removal process with a clear understanding of the legal backdrop. This ensures you’re not infringing on any rights and are complying with platform policies.

• Legitimate Reviews : Understand that genuine customer feedback is protected. You can’t remove a review simply because it’s negative if it accurately represents the customer’s experience.
• Misrepresentation : If a review is false or misleading, it may constitute misrepresentation. In this case, you have grounds to report it to Facebook for removal.
• Personal Account : Utilize your personal account to report inappropriate reviews through Facebook’s reporting mechanism. Reviews can be reported by clicking the three dots next to the review and following the prompts.
• Former Employee : Be aware of the potential for biased reviews from disgruntled former employees. These may qualify for removal if they violate Facebook’s guidelines regarding conflicts of interest or authenticity.

To ensure compliance with Facebook’s terms and policies, follow these steps:

• Evaluate each review carefully to determine if it violates guidelines.
• Report reviews that are fraudulent, defamatory, or violate Facebook’s terms.
• Keep Records of any communication or reports made in case further action is required.

It is your right to manage your Facebook business page image, but remember, actions taken to remove reviews are subject to the social platform’s review guidelines and local law. Always consider the legal ramifications and act responsibly when handling online reviews.

Enhancing Business Reputation

In managing your online presence as a small business, leveraging Facebook Recommendations and understanding the impact of Local SEO through Facebook Reviews are vital steps. These approachable strategies can lead to a robust reputation and potentially draw more clients to your business.

Using Facebook Recommendations

Facebook Recommendations are a form of social proof for your business where customers share their positive experiences. To take advantage of this feature:

• Ask Satisfied Customers: Encourage customers who had a positive experience to leave a recommendation on your business page.
• Respond to Recommendations: Engage with those who leave positive feedback to show your appreciation and encourage others to do the same.

This direct interaction not only enhances your reputation but also fosters community.

Local SEO and Facebook Reviews

Facebook Reviews can influence your Local SEO (Search Engine Optimization), making your business more visible to those in your geographical area. To improve Local SEO:

• Collect Positive Reviews: Strive for positive Facebook reviews as they contribute to local search rankings.
• Accuracy is Key: Ensure your business information is accurate and consistent across Facebook and other listings to boost SEO efforts.

By utilizing these focused tactics, you can strengthen your business reputation, drawing on the power of social media and search optimization.

Leveraging Review Management Services

When managing your business’s online reputation, review management services can be a vital tool in your arsenal. These services offer a centralized platform for monitoring and responding to reviews across various websites, including Facebook. By engaging with a review management service, you ensure that customer feedback is addressed efficiently, which can positively influence your sales and public image.

Review Management Features:

• Centralization: Receive and respond to reviews from multiple platforms in one place.
• Alerts: Get notified of new reviews to stay on top of your business’s feedback.
• Analytics: Utilize in-depth insights to understand customer sentiment and areas for improvement.

Review management services often come with tools that facilitate both the gathering of positive feedback and the mitigation of negative experiences. For small businesses, in particular, this can be crucial for maintaining a strong digital footprint against competitors.

Benefits for Your Business:

• Time-saving : Streamline the process of managing reviews.
• Customer Engagement : Show that you value feedback by timely responses.
• Improved Ratings : Potential boost in ratings by prompt resolution of issues.
• Insightful Analytics : Make informed business decisions based on customer trends and feedback reports.

Select a review management service that integrates seamlessly with your Facebook business page. Look for features that allow not just for review gathering, but also for generating comprehensive reports. Reflect on the feedback received to foster improvement and innovation within your business. Remember, managing reviews is not just about addressing the negative but also about amplifying the positive to enhance your brand’s reputation.

Frequently Asked Questions

Can i remove a bad review on facebook.

You cannot directly delete a bad review from your Facebook page. Facebook allows users to share their experiences freely, and as such, does not provide the ability to simply remove individual reviews.

How can I delete a review someone left on my Facebook business page?

To delete a review someone left on your Facebook business page, you must report it to Facebook for violating the platform’s Community Standards. If Facebook deems the review inappropriate, it may be removed.

How do I delete all reviews on my Facebook page?

While you cannot delete all reviews individually, you can disable the reviews section on your page. This action hides all previous reviews from your page, but it will not delete them.

Is it possible to disable the reviews feature on my Facebook page?

Yes, you can disable the reviews feature on your Facebook page from your page settings by navigating to “Templates and Tabs” and toggling off the “Show Reviews” option.

What steps should I take to address a negative review on Facebook Marketplace?

If you receive a negative review on Facebook Marketplace, the best practice is to respond professionally and attempt to resolve any issues. You cannot delete the review, but a civil response might encourage the reviewer to update or delete the review.

Can a user alter or remove their review after posting it on Facebook?

Yes, a user has the option to edit or delete their own review on Facebook after posting it. As a business owner, you can also respond to reviews, potentially leading to a resolution and prompting the user to update their review.

How do I report or flag an inappropriate review on my Facebook page?

To report or flag an inappropriate review, click the exclamation point icon next to the review and select the reason why you believe the review should be reported. Facebook will then review the claim.

What happens if I block someone, will their review still be visible on my Facebook page?

If you block someone on Facebook, their review will not be removed from your page. Blocking a user only restricts them from interacting with your page; it does not delete their past activity.

About Reputation Ease

Restaurant reputation management: strategies for success, seo reputation management: strategies for protecting your brand online.

5.0 (1542 reviews)

• Help Center

Say Goodbye to Negative Feedback: How to Remove Facebook Reviews

Table of Contents

Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?

Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.

What Are Facebook Reviews?

These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.

How to Delete Facebook Reviews? 

When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.

However, if you want to remove reviews from Facebook, you can follow these steps:

• Go to your Facebook page and click on the About tab
• Scroll down to the reviews section
• Find the review you want to delete and click on the three dots on the right-hand side of the review
• Click on Delete review
• Confirm the action by clicking delete

Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.

How to Hide Facebook Reviews?

Image Source

The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page . They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.

Follow the next steps to hide the bad reviews:

• Go to your Page’s Settings
• Select Edit Page
• Scroll down till you come to Reviews
• Select Settings (to the right of Reviews)
• Turn off Reviews
• Click the Save button

If you wish to re-enable the reviews, return to the same location and switch them back on.

How to Report Fake Facebook Reviews?

You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.

• Locate the review you wish to delete.
• Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
• Select the best choice for you and press the send button.

The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.

Respond to Your Real Negative Reviews on Facebook

Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.

Try the following to respond:

• Be understanding and non-confrontational.
• With recommendations as soon as possible.
• Keep your reaction brief, pleasant, and to the point.

Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.

Why Facebook Reviews Are Important to Reputation Management?

It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.

If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:

Accept responsibility and apologize

When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.

Take important problems offline

Take the chat offline if there are issues to avoid discussing sensitive topics in public.

Stick to the company and brand rules

Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.

Resolve certain problems

Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.

Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.

Show your gratitude

Regardless of the customer’s rating, say thank you . Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.

How Can I Get More Reviews on Facebook?

Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.

Some ways to manage the online reputation:

• Incorporate Facebook Reviews into your website and other platforms
• Create and distribute a Facebook Review link to your consumers
• Using a post-purchase email template, invite your consumers to leave a Facebook review

What Happens When You Report a Review From Facebook?

When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so. 

It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.

When Will Facebook Remove Fake Reviews?

When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.

Violence and criminal behavior

Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.

Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.

Unacceptable Content

Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.

Authenticity and Integrity

Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.

Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.

We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team. 

Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.

Top 10 Auto Dealership Review Sites in 2023

In the fast-evolving world of car dealerships, online reviews have become an invaluable tool for potential buyers. Whether you’re looking to purchase a new vehicle

Top Doctor Review Sites You Should Be Monitoring

Patients often discover about you online first in this digital age through medical review websites. A good online presence on several review sites is one

Top Customer Review Sites for Retail Brands in 2023

Understanding the importance of customer feedback as a retail brand can significantly impact your market performance. Major customer review sites play a significant role in

• Start Today By Creating A Free Account Easy to setup, only 5 minutes needed

• +1 (512) 843-3472

Getting Started

• Terms of Service
• Privacy Policy

© 2024 Review Grower LLC. All Rights Reserved. All registered trademarks are property of their respective owners. This site is not a part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of Facebook, Inc

Enter Your Email To Request A Personalized Demo

Trusted By 1500+ People

By submitting your contact info, you authorize Reviewgrower to message you to schedule a demo and setup your account via email and/or sms as well as send promotional offers.

Your Complete Solution for Building an Online Presence.

• Businesses that actively collect and manage their online reviews can experience a revenue increase of up to 9%.
• A staggering 85% of consumers trust online reviews as much as personal recommendations.
• Approximately 60% of consumers say they regularly look at online reviews on a weekly basis.

Al Review Response

Quickly respond to reviews using ai, geo grid rank tracker, it shows how your gmb listing ranks, shared inbox, make customer communication easier.

How to Remove Reviews From Facebook

Facebook is the most popular social networking site in the world, with nearly three billion active users. It’s great for staying in touch with friends and family, sharing news and experiences, and connecting with like-minded people.

For businesses, it’s also an excellent platform to create and unite groups of like-minded people, engage them with your brand, prepare them for upcoming events, and sell your products or services.

But since Facebook is so integrated into the social economy, it’s also a place where people learn about and rate products and services. That’s why it’s important to keep an eye on your business’s Facebook page and take care of any negative reviews as soon as possible.

In this article, we’ll show you how to do just that.

Why Removing Reviews From Facebook is Worth It

Imagine this: you’re scrolling through Facebook, looking for something to do, when you see an ad for a new restaurant in town. You click on the link and read a few reviews, but they’re all pretty negative.

What are you going to do? Chances are, you’re not going to visit that restaurant anytime soon.

What if you’re the restaurant owner and you’re running Facebook ads to promote your new venture? When users see your ad and it piques their interest, they may consider going there for a meal.

But if the first thing they see is a negative review, they’re likely to change their minds and go somewhere else instead. In this case, running those targeted ads would be all for nothing.

In this day and age, reputation is everything. And social media is a powerful tool that can make or break your business.

With lots of great reviews highlighted on your business page, you’re more likely to attract new customers and keep them coming back. But if potential customers see negative reviews, they might not even bother giving you a chance.

Plus, Facebook reviews play a big role in local SEO. The more often your business is mentioned in reviews, the higher you’ll rank in search results.

If you have negative reviews on your Facebook page, it could be hurting your business more than you realize. That’s why it’s important to take care of them as soon as possible.

The Investment Needed to Remove a Review on Facebook

Before we get into the nitty-gritty details of how to remove a review on Facebook, it’s important to note that there is an investment required.

You can’t just delete any old review left by a customer—otherwise, everyone would do it and there would be no reason for this post.

The only way to remove a review on Facebook is to flag it, explain why you flagged it, and allow Facebook to determine whether the review meets the criteria for deletion.

However, doing so requires time—a lot of it. In fact, time will probably be the biggest investment you make if you want manually manage all of your Facebook reviews.

Online reputation management software helps businesses to track and respond to reviews on Facebook and other social media platforms. With this software, businesses can monitor their reputations in real-time and take proactive steps to address any negative sentiment.

Additionally, online reputation management software can help businesses to generate positive reviews and promote their brand on social media.

The cost of this type of software varies significantly depending on the features and functionality offered. For smaller businesses and individual service providers, there are a number of free and low-cost options available. And for enterprise companies, there are plenty of robust solutions with capabilities that extend far beyond review management.

As more and more consumers turn to social media for recommendations, online reputation management software has become an essential tool for companies looking to protect and enhance their reputations.

If you’re interested in managing your online brand, check out our blog post on the best online reputation management platforms for your business.

6 Steps to Remove a Negative Review on Facebook

If you’ve decided that you want to take the necessary steps to remove a negative review on Facebook, follow these instructions:

Step 1: Check your Facebook business profile for reviews

The first step in the process is to check your business profile on Facebook and see if there are any reviews already posted. If you have a Facebook profile set up, chances are you have it configured to accept reviews.

To check this, simply go to your business page and look for the Reviews tab. If you don’t see it, click on the More tab and then select Reviews .

Once you’re on the Reviews tab, you’ll see a list of all the reviews that have been left for your business.

From there, you will be able to see the star rating, the name of the person who left the review, when it was posted, and the text of the review itself.

Read through all of these reviews in order to determine which, if any, need to be removed.

Step 2: Disable the ability for customers to leave reviews on your page

Disabling reviews means that your business will never be bogged down by bad reviews. If your primary goal is to avoid negative reviews, blocking this functionality is the best and easiest way to accomplish that. In fact, it’s the only way to guarantee it.

If you decide to do this, it’s important to remember that disabling reviews means that you won’t be able to showcase positive reviews either. And with fewer reviews, fewer people will trust your brand and your search engine rankings will suffer as a result.

Nevertheless, if you’re adamant about never having to deal with negative reviews, this is the best way to achieve that goal.

To do this, simply go back to the Reviews tab on your business page and click on the Settings button.

From there, uncheck the box that says Edit page and then switch the Show reviews slider from ON to OFF.

Click Save and you’re done!

You can turn your reviews back on at any time through this same function.

Step 3: Flag the review you want to have removed

If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal.

Flagging a review will notify Facebook that you believe it goes against their Community Standards. These standards include things like hate speech, violence, graphic content, and nudity. Reviews can also meet these criteria if they are spammy, negative reviews from a direct competitor, or if they’re simply not relevant to your business.

When you flag a review, Facebook will investigate and determine whether or not it should be removed.

If Facebook agrees with your assessment, they will remove the review for violating their terms of service.

To flag a review, simply go to the review itself and click on the three dots in the top-right corner.

From there, select Flag review and then choose the reason why you’re flagging it.

Keep in mind that Facebook may not remove the review, even if you do flag it. So this isn’t a guaranteed method for having a review removed.

Step 4: Respond to the negative review

Sometimes, the best reaction to a negative review isn’t to circumvent it or have it deleted. And even if you plan to flag the review for removal, it is always best to respond to those who leave negative comments.

The key to responding to negative reviews is to do so in a way that doesn’t worsen the situation. Even if the customer or client was in the wrong, avoid getting into a back-and-forth argument, especially if it is in direct response to the comment on your public business profile.

Instead, apologize for whatever issue they experienced. Thank them for bringing it to your attention, and let them know that you’re working on a resolution.

Then, offer to make things right by giving them a refund, coupon, or special offer of some sort.

For example, a reviewer who had a bad experience using your online consulting service may write:

“I paid for a one-hour consultation and the person I spoke to barely gave me any time at all. It was a waste of money.”

In this case, you might respond with something like:

“I’m sorry to hear that you didn’t have a good experience. We pride ourselves on providing quality service, so I’m sorry that we fell short in your case. As a gesture of good faith, I’d like to offer you a full refund for the consultation fee. I hope this will help alleviate some of the frustration you experienced.”

By responding in this way, you’re acknowledging the problem, apologizing, and offering a solution. This shows other potential customers that you’re committed to providing a good experience, even when things don’t go according to plan.

To respond to a review, simply click on the review itself and then write your response in the Write a Reply box.

To reach out to the reviewer personally, you can click on the three dots in the top-right corner of their review and select Message .

This will open up a direct message window where you can privately communicate with the reviewer. You can also email them if you have their contact information.

Step 5: Encourage your customers to leave positive reviews

The best way to combat negative reviews is to encourage your customers and clients to leave positive ones.

This is especially effective if you offer some sort of incentive, like a discount or coupon, for those who take the time to write a positive review.

A few good ideas for incentivizing positive reviews include:

• Asking customers to leave a review when they’re paying for their purchase
• Sending an email follow-up with a link to your business page after someone makes a purchase
• Offering a discount for those who write a positive review
• Embed Facebook reviews on the platforms that you sell on.

You can also encourage customers to leave reviews by sending your customers and clients a popup or banner on your website that asks them to do so.

Step 6: Use reputation management software to track mentions and reviews across the internet

Even if you’re able to read all of your Facebook reviews, chances are you won’t catch every bad one. Just about everything has a margin for human error and that goes double when you’re relying on people to keep track of their social media notifications.

That’s where reputation management software comes in.

Reputation management software is a tool that allows you to track online reviews and mentions of your business across the internet, including on Facebook. This way, you can be sure that you’re always aware of what people are saying about your business, even if you’re not on Facebook all the time.

This kind of tool will give you the opportunity to address negative reviews quickly, before they have a chance to do too much damage.

A great thing about reputation management software is that it will also help you track any positive reviews and mentions of your business across the web–not just on Facebook.

A few great features of online relationship management tools conclude:

• Sentiment analysis: Know how people feel about your brand at a glance
• Online review monitoring: See all of your reviews in one place
• Mention tracking: Get alerted anytime your business is mentioned online
• Competitor analysis: Keep an eye on what others in your industry are doing
• Personalized reporting: Get detailed reports tailored to your business needs

If you want to take your social media monitoring to the next level, consider using a reputation management tool to do so.

What’s Next?

There are a lot of different reputation management software programs out there, so it’s important to find one that’s the right fit for your business.

Do some research and read reviews to find the best option for you. Once you’ve found a program you’re happy with, sign up and get started tracking your online reputation today.

And if you’re not sure where to start, we tried dozens so you don’t have to. Check out our blog post on the best online reputation management software to find the right one for your business’s needs.

Make your website better. Instantly.

Keep reading about website.

The Only 5 Hero Image Best Practices That Matter

There are a ton of generic hero image best practices out there, but we’re not going to subject you to these trivial guidelines since they…

5 Required Steps for the Perfect Product Hero Image

A product hero image is a large and visually distinctive image of a product that shows the item in the best possible light, including its…

31 Hero Image Examples For Every Type of Business

A hero image is a screen-width visual element, often a professionally captured photograph or a carefully designed graphic, that sits at the top of a…

How to Add a Hero Image With CSS

A hero image is the most noticeable visual element that sits above the fold of a site’s page. It usually takes up more than half…

Hero Images: Do They Matter? No, Focus on This Instead

Hero images are the first images that show up right below the header once a website loads. It’s used to describe the site’s main purpose,…

Every Hero Image Size You Need to Know

In most cases, your default hero image size should be 1600 x 500 pixels with a 16:9 aspect ratio. But, there isn’t a single image…

How to Start a Lifestyle Blog With Little to No Money

If you’ve dreamed of becoming a lifestyle blogger, there’s good news: you don’t need to be rich to get started. You can start a profitable,…

Don’t Do What Most Do With Guest Posting and You’ll Thrive

Guest posting isn’t what it used to be, it’s harder than ever to get a guest post accepted. What’s holding your guest posting program back?…

How Long Should a Blog Post Be? Doesn’t Matter. Here’s Why.

Here’s the rough rule: blog posts should be about 1500 words.  But blog length really doesn’t matter.  We know, we know. It feels like all…

A List Of ALL Types of SSL Certificates & Who Needs Each

SSL, or Secure Sockets Layer, is an internet-based security protocol that encrypts the communication between two or more devices (typically a server and a client)…

The Exact Steps To Take For Content Link Building To Work

Content link building is a type of search engine optimization (SEO) tactic that gets other websites to link to content and pages on your website….

Conversion Rate Optimization Statistics: #’s for Top Sites

Want to know if you’re measuring up to the competition when it comes to conversion rate optimization (CRO)?  CRO measures the percentage of people who…

The WORST Headline Examples + 5 Perfect Ones To Follow

Writing great headlines is a tough task. Simply put, there are infinitely more combinations of words that don’t sound great together compared to those that…

How To Run Headline Testing Without Any Traffic

Compared to something like redesigning your entire website from scratch, headline testing is one of the most pragmatic ways to increase audience engagement. Simply put,…

How Small Stores Take Advantage of Big Data in Ecommerce

Big data is the massive amount of information that flows into a business every single day. It comes from countless sources and in many formats,…

Over 300,000 websites use Crazy Egg to improve what's working, fix what isn't and test new ideas.

Last Updated on June 26, 2024

REVENUE DRIVEN FOR OUR CLIENTS

• Client Login
• 888-601-5359

Showing 1 - 10 out of 832 for:

• Social Media How to Remove Reviews From Facebook [3 Ways]

How to Remove Reviews From Facebook [3 Ways]

• Macy is a marketing writer with over five years of experience creating content for dozens of industries including food and beverage, home services, and education. She also specializes in creating SEO and PPC content. Her work has been featured by Search Engine Journal, HubSpot, Entrepreneur, Clutch, and more. In her free time, Macy enjoys trying new crafts and reading comic books.

You know every customer who comes to your store or visits you online won’t love your products or services. Some people take to the Internet to air their complaints about your business on platforms like Google or Facebook. But what do you do when you get a bunch of negative reviews?

On this page, we’ll show you how to remove reviews from Facebook. If you find you need help managing your reviews, WebFX has a team of over 500 experts ready to help you with review management . With over 28 years of experience, you can feel confident that we will help you get and manage more positive reviews.

Good agencies have more than 50 testimonials.

Great agencies have more than 100 testimonials.

WebFX has over 1,100+ glowing client testimonials.

Can you delete reviews on Facebook?

When people leave spammy, fake, or negative feedback on your Facebook page, your immediate instinct is to remove the review. You’re scared that it’ll hurt future business and that you’ll lose customers as a result. Now you want to know how to delete reviews on Facebook.

Unfortunately, there’s no way to “delete” reviews from your page. Part of the integrity system of reviews is that companies can’t delete reviews just because they speak ill of the company. Reviews provide users with authentic experiences that help them make purchasing decisions.

In fact, 92% of users trust recommendations over a brand. While you can’t remove all negative Facebook reviews, there are steps you can take to remove bad reviews from Facebook that are spammy or unfair.

How to remove reviews from Facebook

If you find you have spammy, irrelevant, or unfair reviews, you can take steps to rectify these reviews.

Report a review to Facebook

Facebook enables you to report reviews if they meet specific qualifications. You can have a review removed if:

• The review is not relevant to your business
• The review is unfair
• The review contains nudity or violence
• The review is harassment
• The review is spam
• The review contains hate speech

When you suspect that you have a review that meets one of these qualifications, you can try to have Facebook remove it for you. Follow these steps to remove negative Facebook reviews:

• Go into your business’s Facebook account
• Go to the “Reviews” tab
• Find the review you want to dispute
• Click the exclamation box in the corner
• Select the option that best describes your review
• Input any additional information or explanation

It may take Facebook some time to remove the review, so don’t expect immediate action!

Turn off reviews

When you learn how to remove reviews from Facebook, you’ll find an option to turn off reviews completely. While this option isn’t recommended because reviews are so valuable to your business, it is an option you can choose. You may want to consider turning off reviews if your profile gets spammed with reviews that aren’t legitimate.

For example, you could turn off reviews until Facebook can remove the spammy ones. Follow these steps to turn off reviews:

• Log into your business’s Facebook account
• Click the “Settings” option
• Click “Edit Page”
• Scroll down to “Reviews”
• Switch to “Off”

Rectify the situation

Since you don’t have a direct avenue to remove bad reviews from Facebook immediately, you may wonder if there are any other options that you could use to change a negative review. Well, good news, there is! One of the best ways to remove negative Facebook reviews is to get people to change them by rectifying the situation.

Not only does it show you listen to your audience, but it also shows you’re willing to make things right to provide the best experience.

Should you always try to remove negative Facebook reviews?

You know how to delete reviews on Facebook, but is it necessary to try and remove negative Facebook reviews? If they’re spammy or completely unfair, then yes, you’ll want to remove them. But your standard negative review?

You might want to reconsider. While you should try to resolve problems from negative reviews, aiming to remove negative reviews entirely isn’t always the best move. People expect to see negative reviews on your profile.

In fact, 82% of shoppers specifically seek out negative reviews. Negative reviews lead people to spend five times as much time on a website and can increase conversion rates by 85%. People don’t trust businesses that only have positive reviews.

Not to mention, if they see you responding to negative reviews instead of trying to remove bad reviews from Facebook, they’ll feel confident that you own up to your mistakes and try to make it right for your customers. So, before you try to remove negative Facebook reviews that are authentic, consider how they could help your business gain new customers.

WebFX can help you manage reviews for your business

Now that you know how to remove reviews from Facebook, you can start looking at your reviews to see if you have spammy ones you need to remove. But if you’re feeling overwhelmed with trying to find time to manage reviews, WebFX can help.

At WebFX, we know how to remove bad reviews from Facebook and help you attract more positive reviews to your profile. We have over 1,100 glowing client testimonials that attest to the excellent work we do for our clients. If you want to go beyond managing reviews, we’ve got your back. Ready to get started?

Contact us online or call us today at 888-601-5359 to speak with a strategist about our review management services !

WebFX is a full-service marketing agency with 1,100+ client reviews and a 4.9-star rating on Clutch! Find out how our expert team and revenue-accelerating tech can drive results for you! Learn more

Twitter and Facebook Status Generator

Finding engaging social media content for your business can be difficult. Use our tool to quickly find ideas and post directly to your page.

Table of Contents

• Can You Delete Reviews on Facebook?
• How to Remove Reviews from Facebook
• Report a Review to Facebook
• Turn off Reviews
• Rectify the Situation
• Should You Always Try to Remove Negative Facebook Reviews?
• WebFX Can Help You Manage Reviews for Your Business

Share this article

Social Media Cost Calculator

Use our free tool to get a free, instant quote in under 60 seconds.

What to read next

Related Resources

Marketing tips for niche industries.

How To Remove Reviews From Facebook

Negative Facebook reviews are a huge turnoff for potential customers. You can only imagine the consequences for your brand if it becomes a victim of review bombing, with trolls purposely posting bad feedback.

That’s why we’ve created this guide, where we’ll show you how to remove reviews from Facebook to preserve your online reputation.

What Are Facebook Reviews?

Facebook reviews are feedback that customers post on your business’s Facebook page. These reviews can just be ratings or ratings with recommendations. 

Unlike many other social platforms, Facebook isn’t anonymous. These are real people posting real reviews. Good Facebook reviews indicate past customers have had a positive experience with your brand, likely influencing potential customers to do business with you.

The Basics of Removing Reviews From Facebook

Facebook for business is a blessing and a curse. With nearly 3 billion people using the platform, you get exposure like no other—but you’ll also find yourself dealing with inappropriate or unfair feedback.

Let’s take a look at how you can tackle this issue.

Understanding Whether a Review on Facebook Is Fake

Before we discuss deleting or removing Facebook reviews, you need to identify whether a customer review is fake in the first place.

For starters, it’s helpful to maintain a customer database and transactional records to cross-check a negative review from a customer. Does the negative review match or closely resemble an existing customer? Do you have a customer complaint on the file matching the events recounted in the review?

If it does, the review is genuine, and you should work on resolving it with tact. But if the review doesn’t align with any of your business records, it’s fake. 

Here are a few common red flags to easily spot a fake Facebook review:

• The account has one of those typical fake names. Think: John Retartagan, Patty O’Furniture, Olive Yew
• The account is created on the same day as the day of the review—and for the sole purpose of giving your business a bad review
• The account profile picture is copied from somewhere else
• The account is connected to a competitor or a former employee
• The posted review has an inaccurate description of your business’s product or service is filled with silly grammatical errors or recommends your competitor in the complaint

Unfortunately, removing fake Facebook reviews isn’t as easy as you might hope.

Deleting Facebook Reviews From Customers Isn’t Possible

Can you remove or delete Facebook reviews? No, you cannot delete a legitimate review on Facebook, however malicious. 

This is because of Facebook’s policy to provide a reliable and transparent review system to its users. If it allowed businesses to tamper with reviews, people would lose their trust in Facebook and not see it as a reliable source of information.

But Facebook doesn’t extend the same courtesy to fake reviews made from shady and fake accounts. If the review is flagrant and/or in obvious violation of its community standards, Facebook will remove it. 

In other cases, Facebook is unlikely to take down a Facebook recommendation. The scathing and unfair review will stay connected to your page unless you take a few remedial and preventive actions.

Deleting or Editing Facebook Reviews That You Wrote

You can delete or edit a Facebook review that you’ve written. This holds true for your personal account as well as your business account.

Simply locate the review you want to remove or edit and click on the three dots.

Select Edit Review to make changes, and click Save when you’re done. Otherwise, you can just click Delete Review and tap Delete again to confirm the removal.

If you’re having trouble finding the review on a page, you can also locate it by:

• Tapping your profile picture from your feed
• Clicking the three dots
• Navigating to Activity Log
• Locating the review from past activity
• Select Edit Review or Delete Review (same as above)

Again, these steps only work for reviews that you’ve written yourself. You do not have the power to delete a review that was written by somebody else.

Reporting a Review on Facebook 

If the Facebook review goes against Facebook‘s Community Standards , you can flag it. To do this, the review should either be clearly fake or contain one or more of the following prohibited forms of speech:

• Hate speech
• Misrepresentation
• Cruelness and insensitivity

Facebook‘s Community Standards are broad, but the platform is quick to remove a Facebook recommendation if it’s ingenuine or overly offensive.

You can report a review on Facebook by following these steps:

• Log into your Facebook business page.
• Click on the Reviews tab on the top menu bar. Go to the review you want to report.
• Click on the three dots on the top right hand of the review.
• Select Report post from the displayed options. A pop-up window will appear on your screen.
• Select the most appropriate description from the displayed list, and follow the prompts to finish the process.

After reporting a Facebook recommendation, all you can do is wait. Facebook will review your request, and if it finds the review goes against its Community Standards, it’ll remove the review forever.

Respond to Your Real Negative Facebook Reviews 

If legitimate customers have left bad Facebook recommendations, you need to respond positively and promptly as part of customer service.

Start with an apology and address the matter at hand, followed by offering a viable solution moving forward. If you do this right, you can change your customer’s negative experience into a positive one. It’ll also show potential customers your company cares about its customers and is serious about helping them.

Keep the following in mind when you respond to:

• Be sympathetic and non-confrontational
• Try to respond to recommendations promptly
• Keep your response short, sweet, and concise

Make sure customers are happy with your suggestion and reassure all customers that if things go wrong, you’ve always got their back. We have an in-depth guide that further explains how responding to negative reviews professionally and tactfully can work in your favor.

Respond to Your Positive Reviews Too

You should respond to all reviews left on your Facebook page—not just the negative ones. Here’s why.

First of all, anyone taking the time out of their day to provide feedback and write a review deserves to be recognized. This is especially true for people who are sharing compliments and kind words about your business.

But if you’re only responding to negative reviews, it will only draw more attention to the bad ones when people are scrolling through your timeline.

This way, anyone who visits your business page will see responses to every review. So the negative ones won’t stick out like a sore thumb.

Turning Off or Disabling Facebook Reviews

If you feel a negative review is hurting your business—or don’t want to deal with the trouble of worrying about bad or fake reviews, you can take a more extreme measure: disable Facebook recommendations entirely.

To be clear, turning off the review section will hide all the recommendations left by past customers, both positive and negative. This also doesn’t give you a clean slate—you’ll see all reviews again upon enabling Facebook reviews in the future. Still, this is an excellent option if you have several fake reviews.

Here are the steps to disable reviews from Facebook:

• Open your business page, making sure you’re logged in as the page admin.
• Click on Settings at the top right of the page.
• Navigate to the left-hand side of the page, and select Templates and Tab from the menu. 
• Scroll down to Reviews , and click on Settings .
• To the right of the Show Reviews option, you’ll see a slider. Click on it to disable it.
• Select Save to confirm your new settings.

Now, customers can no longer see any negative feedback on your business’s Facebook page.

3 Tools to Remove Reviews From Facebook

Managing your online reputation is important, regardless of your business size and industry. Below, we’ve put together a list of three reliable online reputation management companies that can help you manage negative reviews on Facebook.

Better Reputation

Better Reputation provides services for businesses and individuals that need to remove negative reviews on Facebook, Yelp, Google, and so on. It is our overall top pick for online reputation management services for most people.

This is a very straightforward service to use. You’ll get in touch with a reputation specialist, explain your situation, and they will get back to you with a price for removing one or more Facebook reviews. Better Reputation is upfront about pricing, so there won’t be any surprises.

The company will also be upfront with you about Facebook reviews that are going to be impossible to remove. You won’t have to waste your time or money trying to do the impossible.

If getting your online reputation takes more than addressing a few Facebook reviews, Better Reputation has many other tools to help. Get in touch with Better Reputation today for a free consultation to discover your next best action.

Before you can flag a review for removal on Facebook, the first thing you need to do is identify which reviews should be removed. Thanks to Nextiva , you can get real-time notifications based on specific tags and alerts you’ve set up.

This is one of the fastest ways to identify reviews that fit Facebook’s removal criteria, so you can report violations quickly to ensure they’re taken down ASAP.

Best of all, Nextiva uses AI-powered monitoring and listening tools to help you manage reviews beyond Facebook. So you can set up these same types of alerts across all review sites and remove bad reviews faster than ever before.

Birdeye offers a wide range of reputation management solutions, but it’s the integrations with Facebook and Google that set it apart.

With Birdeye, you can auto-send review requests, respond to customer reviews on Facebook and other sites, and gather actionable insights with Natural language Processing (NLP). Review monitoring and management, review generation, and review marketing are the other desirable features.

You can also build a custom profile that can be beneficial to generate awareness and get more customers to check out your products and services. The fact that all these services are available on a single platform makes things even more convenient.

5 Tricks for Removing Reviews from Facebook

The following tricks and best practices will help you take control of your Facebook reviews:

Manage Your Emotions

Fake reviews can be upsetting. But don’t let your emotions get the best of you. This type of behavior does not solve your problem—and it may put your brand in a negative light.

Have trust in your business. Work on offering high-quality products and services that consistently yield positive reviews. Don’t lower your ethical standards just because somebody else decides to play dirty. 

Remember, anything you write on Facebook can be viewed by the public. While it’s ok to privately message a customer to resolve a situation, it’s never ok to bash them or lose your cool. Not only is this bad business but there’s a good chance that those screenshots will end up being seen in the public eye.

Get More Positive Reviews

Positive reviews are the best way to offset fake reviews and negative comments. 

Reach out to customers who have positive experiences with your brand, and politely ask them to drop in a good word on your Facebook page . You can also offer them incentives like exclusive discounts or free goodies to make them more likely to turn the odds in your favor.

No business is perfect, and customers understand that. It’s normal for businesses to have negative remarks mixed into customer reviews. So one or two bad reviews won’t be the end of you.

But if you’re able to get lots of positive reviews on Facebook, the handful of negative comments will be an afterthought to prospective customers.

Hire a Reputation Management Service

Take control of your Facebook reviews and protect your online reputation by working with a reliable reputation management company.

A reputation management company can build an effective online reputation management strategy for your business. These services can help remove fake Facebook reviews by overcoming roadblocks in Facebook‘s reporting process—and if they can’t, the service can suppress fake reviews effectively to hide them from prospective customers.

Reputation management services can also help you get more positive reviews on Facebook. So whether you need fake reviews removed, new reviews from happy customers, or a combination of both, a reputation management service like Better Reputation can get the job done.

Over time, the negative reviews will be drowned out and all anyone will see is the high star rating of your business.

Set Alerts For New Facebook Reviews

If you get a negative Facebook review, it’s important that you act quickly.

Again, the removal process isn’t instant. So any delay on your end will just prolong the process and leave the review on your page for more time than it needs to be there.

To ensure you’re acting quickly, you can set up alerts each time a new review is left on your Facebook page. Most reputation management services offer some type of review dashboard with custom alerts. You can also use Birdeye to set up alerts and streamline the way you monitor online reviews.

Reply to Negative Facebook Reviews

There’s no guarantee that every bad Facebook review on your page will get removed. Even if it does get removed, there’s a chance it stays live for a week or longer.

In the meantime, you should respond to all of your Facebook reviews—including the negative ones that you want removed.

Replying to reviews shows your customers that you care. It also shows anyone else who reads the review that you’ve acknowledged any mistakes and taken steps to fix the situation.

If that review ends up getting removed, that’s great! But at least your audience will see that you’ve replied while it’s still active.

Removing Facebook Reviews: Your Top Questions Answered

You can only delete bad reviews from Facebook if it’s determined that the reviews are fake or they violate Facebook’s community guidelines. That’s because Facebook is committed to transparency and won’t let businesses remove reviews simply because a customer had a bad experience.  Businesses don’t have the power to delete reviews on their own. They must instead flag the review, and someone from Facebook will remove it if it violates their community standards.

If you think someone has left a fake review on your Facebook page, you can report it to Facebook by clicking on the three dots at the top right of the review. You’ll see an option to report the post, and Facebook will prompt you to select a reason for why you’re flagging it. The review will not automatically be removed when you report it. You must wait for someone to check your request to verify that the review is either fake or violates Facebook’s community standards. If it’s deemed that your request is valid, Facebook will delete the fake review forever.

To turn off and hide Facebook reviews, navigate to the Settings section of your business profile and select Edit Page . Click Reviews and then toggle off the button that shows reviews on your page and allows people to write new reviews.  Hiding Facebook reviews does not delete them. Instead, it removes all of your existing reviews from being publicly shown on your Facebook page and disables new reviews from being added. While hiding Facebook reviews would prevent bad reviews from being shown on your page, it will also hide your good reviews. It’s an all-or-nothing decision, and you can’t pick which reviews are hidden.

It’s typically in your best interest to respond to all Facebook reviews, including bad ones. Responding to negative Facebook reviews shows the dissatisfied customer that you care and can help restore their faith in your brand. This small step can prevent you from losing them as a customer altogether.  Replying to bad reviews on Facebook also shows prospective customers that your brand is active, engaging, and taking the right steps to make customers happy. For additional tips and best practices, check out our guide on how to respond to negative reviews .

To manage reviews on Facebook, log into your account and navigate to the Settings page. Then select Reviews from the Templates and Tabs menu.  Alternatively, you can select reviews directly from your Facebook page by scrolling to a specific review and clicking the three dots in the top right corner. A drop-down menu will appear with different review management options, including flagging the review or directly messaging the reviewer.

When you report a review on Facebook, someone on Facebook’s team will evaluate your report and determine whether the review goes against Facebook’s community standards. If the reviewer finds the post in violation, they’ll remove it from your Facebook page. Your report is confidential, and the account you reported will not be notified that you reported them.  It can take anywhere from several days to several weeks for someone on Facebook’s team to view your report and act on it.

Reporting a review on Facebook does not automatically remove it. The review must first be checked by a member of the Facebook team to see if it violates Facebook’s policies and community standards.  Reviews that just contain a star rating without any written content or pictures cannot be reported.

Just one report of a Facebook review will trigger someone from Facebook to review it. If Facebook determines that the review does not follow its community standards and guidelines, it will be removed. If the review is not removed, you’ll typically have the chance to request another one. If the second report is denied, you may be eligible to request a decision from Facebook’s oversight board.

What to Do Next

Now that you know how to remove reviews from Facebook, it’s time to focus on building a sound social media marketing strategy.

Admittedly, social media marketing isn’t easy. You have to spend time learning how to do it right. Luckily, there are a few strategies and techniques to make data-based decisions, steering your business towards success. When done properly, you can get more traffic for your business, score more positive reviews, and improve conversion rates.

Here are a few Quick Sprout guides to help you get started on the right track:

• How to Effectively Market Your Small Business on Social Media
• The Beginner’s Guide to Online Marketing
• The Beginner’s Guide to the Best Strategies to Manage Your Online Reputation

How To Turn Off & Delete Facebook Reviews

See how brands use REVIEWS.io to manage negative feedback

Once just used as a platform to connect with friends, Facebook has grown over the years to offer many additional services and benefits to businesses. One of these being, reviews (also known as Facebook Recommendations). Facebook reviews are found on Business Pages and can be collected by everyone from Ford to your little bakery down the road.

Whilst there are many benefits of collecting reviews on Facebook , unlike when using a Licensed Review Partner such as Reviews.io, reviews are not verified and can be left by anyone. This does put companies at some risk of receiving fraudulent feedback. Which begs the question:

Can you delete Facebook Reviews?

Unfortunately, the answer is NO, you can't remove Facebook Reviews.

As with reviews on Google and other platforms, individual, legitimate reviews - however malicious - cannot be removed. This is all part of the online trust Facebook aims to provide with its review system - if businesses could tamper with their reviews, they could no longer be trusted as a reliable source of information.

However, all is not lost - whilst not perfect, there are other solutions. We've got two ways to remove Facebook reviews to help you out when disaster strikes.

How to report a fake Facebook Review?

If you're happy to wait a while for your issue to be resolved, consider flagging your Facebook review. In order to do this, the review will need to go against Facebook's Community Standards .

Facebook's Community Standards cover things such as:

• Hate speech
• Misrepresentation
• Cruelness & insensitivity

Although these are broad review guidelines, if someone is overly offensive or seems ingenuine when leaving your business a Facebook Recommendation, it may warrant removal.

Now, let us first show you some red flags of fake and offensive reviews so that you can take advantage of the reporting guidelines to mark them as spam.

How can you spot fake reviews on Facebook? 

Here are several telltale signs that can help you distinguish genuine feedback from fraudulent or offensive reviews.

• The reviewer's profile. Fake reviewers often have incomplete profiles, with few friends, generic profile pictures, and limited activity.
• The language used in the review. Fake reviews often contain overly generic or nonsense words and lack specific details about the product or service.
• Consistency across multiple reviews. They are likely fabricated if you notice multiple reviews posted in a short time frame with similar wording or structure.

‍ So how do you report a recommendation or review about a business Page on Facebook?

Reporting a Facebook Recommendation is easy. All you need to do is:

Step 1: Click Reviews below the Page cover photo.

Step 2: Click on the three dots to the top right of the review, then select 'Report post.'

You will then see a pop-up window. Select the most appropriate description from the list, then press send.

Step 3 (Last step): Wait patiently and cross your fingers.

If Facebook finds the review to go against its Community Standards, it will be removed and there will be no record of it on your page.

In the meantime, we'd encourage you to respond to negative reviews in the most professional way possible to show other customers you're being proactive and help save face.

How to turn off Facebook Reviews?

The second option you have for getting rid of your Facebook reviews is more extreme. Whilst you can't manually delete individual Facebook reviews, you can remove them all from your page.It's important to remember that this won't wipe the slate clean - it simply means reviews will no longer be shown on your business page, and will also inhibit anyone from leaving you feedback in the future, whether good or bad.

Sound a bit extreme, doesn't it? That's why many think of hiding Facebook reviews instead of turning them off completely

Can you hide reviews on Facebook instead of removing them?

Again the answer is NO.

You can hide many other sections, such as Check-ins, Music, Sports, etc., but Reviews, together with About, Photos, and Videos, are fixed in the Navigation bar (unless you turn it off).

When navigating to the More dropdown in the Page menu bar and choosing Manage Section (you need to be a page admin or page collaborator to see this), you'll see that you can't uncheck Reviews in the list.

How to get rid of all your Facebook reviews? ‍

This time, the process is even simpler and requires no input from Facebook at all. To delete your Facebook reviews in one clean sweep:

Step 1: Navigate to your business page and ensure you're logged in as the page.

Step 2: Click on the three dots at the top-left of the page.

Step 3: Select ‘Page and tagging settings’.

Step 4: You'll land on a new page where you can find an ON/OFF toggle next to Allow others to view and leave reviews on your Page? . Switch it off to remove the Reviews section on your Facebook page.

Bonus Solution: Diffuse the situation & win the customer over

Our third and final solution for getting rid of Facebook reviews won't necessarily always work, nor is it guaranteed to remove a negative review, however, we think it's worth a punt as it has plenty of other benefits.

The solution is simple: win your disgruntled reviewer over so much, that they want to change their review. This is easier than it sounds - most customers don't want to leave a bad review, they want good products, good service and a good experience. They want to give positive feedback! So when they don't, chances are, you messed up.

To put things right, it's essential to respond to positive and negative reviews professionally and empathetically - even if you don't agree with their comment. Apologise, explain why the problem happened and, if possible, provide a solution. It's the strength of your solution that's likely to win them back around.

How to Manage Reviews Online?

Effective online review management helps online businesses not only maintain a strong reputation but also foster online trust. Some practical tips you can apply today to achieve this are:

• Actively solicit reviews from your satisfied customers. Sending follow-up emails after a purchase, including a review request in your newsletters, or offering incentives for leaving a review are excellent practices to increase your number of reviews. The more reviews you collect, the more credible your business appears to potential customers
• Respond to positive reviews. When customers leave positive feedback, take the time to thank them. Acknowledging their comments shows that you value their input and appreciate their business. Personalize your responses to make customers feel special and build a stronger connection.
• Respond promptly and courteously to negative reviews. Acknowledge the customer's concerns and offer a solution or apology. This demonstrates your commitment to customer satisfaction and can be a nudge to ask the customer to edit or delete their negative feedback on Facebook .
• Use online reputation management tools . Tools like REVIEWS.io can streamline the process of managing online reviews. REVIEWS.io helps collect and verify reviews and provides features to showcase them on your website. This boosts credibility and can positively influence potential customers.

As with deleting reviews off any platform, the goal should really be prevention not cure. Prevent negative feedback, and you'll never need to know how to remove Facebook Reviews !

If negative reviews do occur, consider your options, consider the resources available to you, breathe, and make an informed and strategic choice that focusses on long-term success, not short-term reputation.

Still unsure about how to remove Facebook reviews? Head over to our website or jump on live chat with one of our advisors. Try our platform for free with out 14-day t

★ ★ ★ ★ ★ 9,000+ brands rely on REVIEWS.io to scale further & faster

Download pdf survey, 2023 state of reviews, changes in consumer buying behaviour, similar posts.

Why You Should Delay Holiday Review Requests

9 Ways To Handle Negative Reviews

How To Write A Review On REVIEWS.io

• Food & Restaurant

How To Manage & Remove Facebook Reviews

Online reputation is everything for a brand. And statistics reveal that Facebook holds 19% of all customer reviews and can significantly impact your company's online reputation and image, for better or worse.

While positive reviews have the potential to attract new customers to your business, there may come a time when social media managers have to deal with negative reviews depending on the frequency of their occurrence. In such cases, panicking and being hasty is not the right way to go about it.

We are here for that. We have not only presented steps to remove negative Facebook reviews but also how to manage them. So, explore the blog to know how to manage the noise with poise, along with the pros and cons that come with it.

Understanding The Importance Of Facebook Reviews

Well, people rely on reviews! 93% of customers look at online reviews before making a purchase. Hence, negative or positive reviews can significantly influence their buying decision. And if we talk about Facebook reviews, particularly, then the platform with 2.96 billion monthly active users holds significant importance for businesses and individuals alike and their online reputation.

To build a better online reputation for your brand, here are some key reasons why understanding and managing Facebook reviews are essential:

Influence On Consumer Decision-Making

Facebook being the third-most-visited website in the world, is often consulted by users either to shop online or to check reviews before purchasing something. In fact, 54.9% of Facebook users follow or research brands and products on the platform. In such a scenario, positive reviews on the platform can act as powerful social proof, influencing potential customers' decisions to engage with a business, make a purchase, or visit a physical location.

For instance, check out this positive customer review on Wendy’s Facebook Page.

Optimized Search Engine Visibility

Facebook Reviews can be crucial in optimizing local SEO (Search Engine Optimization). When a company's Facebook page receives positive reviews, it enhances the overall online reputation, credibility, and trustworthiness. Search engines, like Google, take into account signals from social media platforms, including Facebook, while determining search rankings. Businesses with positive reviews are more likely to generate increased user engagement and appear in local search results, making it easier for potential customers to find and consider them.

Garnering Valuable Customer Feedback and Insights

Facebook Reviews offer valuable feedback directly from customers. Whether positive or negative, if you look at it from an optimistic angle, then it has a lot of benefits for your business. For instance, positive reviews can highlight what aspects of your business are working well and your strong areas, while negative reviews can reveal areas that are lacking and require more improvement. With both insights, you can take a step forward and refine your products, services, and overall customer experience management.

For instance, check out this negative review that a customer has shared on the Starbucks Facebook Page.

Addressing Customer Concerns

Negative reviews, while challenging, provide an opportunity to address customer concerns publicly. Responding to reviews, whether positive or negative, on Facebook demonstrates that your business values customer feedback and is actively engaged with its audience. In fact, 53% of people are likelier to buy from a business they can message. Facebook allows businesses to add Facebook Messenger live chat to their websites to improve customer service. By responding professionally and resolving issues, businesses can showcase their commitment to excellent customer service and problem-solving, leading to increased loyalty.

For instance, check out this concern that a customer has shared on McDonald’s Facebook Page.

Increased Competitive Advantage

Did you know that 58% of shoppers say they are willing to pay more for products that have good reviews? Well, a collection of positive Facebook reviews can actually signal that your existing customers are having a good brand experience, which further removes the hesitation of new customers when considering to buy or avail your product/ service respectively. This gives you a competitive advantage over others in the same industry, as customers are more likely to choose a business with a better overall rating and a significant number of positive reviews.

Steps To Remove Facebook Reviews

Dealing with reviews can get tricky sometimes. Yes, especially if they are negative or fake, be it Facebook or any other social platform for that matter. But since our matter of concern is Facebook in this blog, we’ll stick to that.

There are basically two ways to deal with negative or fake reviews on Facebook.

• Removing a particular review that you deem harmful to your business.
• Hiding the entire Review Section until you get some solid positive reviews.

We’ll tell you both. While you can find the easy steps below, before hopping to do that, know that removing a review requires having a comment on them to be reported. If the review doesn’t have a comment, it isn’t possible to flag and report it. In fact, this is applicable to any reviews, even the fake ones or from someone who has never done business with your company.

In cases such as these, we recommend you comment on them as though they were real negative reviews. This way, it will have a comment and can be flagged and reported. Besides this, you can also make a positive impression, as the customers will notice that you have made an active effort to attempt to resolve the problem, which can further enhance your brand reputation.

To know furthermore about removing or hiding bad social media reviews , check out the sections below.

Removing Facebook Reviews

Removing Facebook reviews is not directly possible for page admins. However, Facebook provides options to manage reviews and report inappropriate ones. If you believe a review violates Facebook's policies or is fake, follow these steps to report it and potentially have it removed:

Step 1: Log in to your Facebook account and go to your business page.

Step 2: Click on the "Reviews" tab on the left-hand side of your page to view all the reviews.

Step 3: Identify the review you want to report for removal.

Step 4: Click on the three horizontal dots (ellipsis) located on the right-hand side of the review.

Step 5: Select the "Find support or report recommendation" option from the drop-down menu.

Step 6: Choose the appropriate reason for reporting the review. Facebook provides options like spam, hate speech, harassment, and other policy violations.

Step 7: Follow the on-screen instructions to provide additional information if required.

Step 8: Click "Submit" to send the report to Facebook for review.

Keep in mind that Facebook will assess the reported review and determine whether it violates their Community Standards or review guidelines. If Facebook deems the review to be in violation, they may remove it. However, if they find the review to be within their guidelines, it will likely remain visible.

It's important to note that attempting to manipulate or misuse the review reporting system can lead to consequences for your page, so only report reviews that genuinely violate Facebook's policies.

Remember, managing reviews professionally and responding to them courteously can be a more constructive approach to maintaining a positive online reputation . And more so, engaging with customers and addressing their concerns can demonstrate your commitment to excellent customer service.

Hiding Facebook Reviews Section

While removing and reporting individual Facebook Reviews can be laborious, you can always hide the entire Review Section for some time if you feel that you do not have enough good reviews.

We recommend this step for new businesses who want to get a fresh slate of positive reviews. Otherwise, businesses batting for a considerable period of time should avoid this, as removing the Reviews Section entirely will mean that customers can no longer leave feedback, good or bad, which can be an obstacle in gathering constructive feedback.

Depending on your choice and business requirements, follow the steps below to hide the Review Section until restoring them.

Step 1: Log in to your Facebook account as the page admin and navigate to your business page.

Step 2: Go to the "Settings" tab located at the top-right corner of your Facebook page.

Step 3: In the left-hand column of the Settings page, click on "Templates and Tabs."

Step 4: Scroll down to find the "Reviews" tab in the list of tabs available for your page.

Step 5: Click on the "Settings" button next to the "Reviews" tab.

Step 6: Toggle off the option that says "Show Reviews" to hide the Reviews section from your page.

Step 7: Save the changes.

Keep in mind that hiding the Reviews section means that visitors to your page won't be able to see or leave reviews. Suppose you want to maintain transparency and receive feedback from customers. In that case, it's generally better to manage reviews rather than hide them completely, and that's what takes us to the next section of the blog, which is managing your Facebook Reviews.

Steps To Manage Facebook Reviews

Yes, Facebook Reviews need to be managed if you really want to capitalize on them. Besides, for each negative comment, deleting or removing is not the ideal solution unless it's derogatory. Hence, managing it is the middle path you need to take to build a successful brand.

In fact, with 60% of consumers feeling that the number of reviews a business has is critical when reviewing and deciding whether to use its services, business owners or marketing managers need to embrace 4 essential steps to manage their online reputation management strategy , once their number of reviews and business grows.

Step 1: Leverage A Reputation Management Tool

Time is one of the crucial factors when it comes to managing reviews on Facebook, as it controls about 3% of all online reviews. Besides, if you receive a lot of reviews, it can be hard to keep a timely track of all of them and address the negative ones as a priority. To give an easy and hassle-free solution to your concern, we’d recommend you resort to online reputation management tools in such situations.

And Statusbrew can be one suitable option for you. Ranging from Google My Business, Google Play Store, App Store, Trip Advisor, and TrustRadius to Yelp, this multiple platform-friendly tool can help you easily manage all from a single dashboard. This even includes managing communications on social and messaging channels like Facebook, Instagram, YouTube, LinkedIn, Twitter, Whatsapp, Line, etc.

Besides this, some of the features you can exploit include:

• Leveraging AI-powered sentiment analysis to understand audience emotions.
• Manage reviews and customer queries at a large scale.
• Get notified of all negative and fake reviews and manage them along with your team.
• Automatically route reviews to a specific inbox/team member based on your requirement.
• Keep track of customers often posting fake reviews using inbuilt CRM.
• Control team member access.
• Get in-depth brand reputation insights.
• Auto-hide spam and trolls across your social profiles.
• Identify new customers with listening solutions.

If you want to access these features while managing your Facebook reviews besides your social conversation, book a FREE demo today and see for yourself ?

Try Statusbrew

Step 2: Ask For Positive Facebook Reviews Smartly

According to USA Today, 5% to 10% of customers actually write reviews proactively when asked by a brand. This is one of the most effective ways to keep and manage a steady stream of positive reviews rolling in as they attract customers to a business and increase their spending by over 30% .

Besides this, another way to manage can be to influence other potential customers with positive feedback because 73% of them are looking for recent reviews. For them to notice the same, you can embed Facebook Reviews into your website and other social platforms and showcase your existing positive reviews to build trust and encourage others to leave one.

To know more about asking for reviews, check out our bonus content: 12 smart ways to ask for a review.

Step 3: Give Equal Importance To Both Positive And Negative Reviews

When it comes to managing reviews, remember that both positive and negative ones require equal weightage in terms of importance. Just because negative reviews lead to a churn of almost 40% of potential customers, it does not mean that you ignore the positive ones. In fact, 67% of consumers want a mix of both positive and negative reviews.

So, whether it's a glowing testimonial or a critical comment, it's crucial to respond to all reviews, as acknowledging it makes a difference. Hence, the next time you spot a negative Facebook review, ask the user to contact you privately to see if you can resolve their issue. And for a positive one, adequately thank them and, as mentioned in the previous step, attempt to leverage them for your own benefit.

4 Mistakes To Avoid While Managing Facebook Reviews

While these online critiques can do wonders for your business, they can also pose potential pitfalls if not managed properly. Hence, with managing Facebook reviews, there are some common mistakes that businesses should avoid to ensure a successful review management strategy. As a savvy social media manager, if you want to want to steer clear of common mistakes that could tarnish your brand's reputation, here are four of them.

Ignoring Or Deleting Essential Negative Reviews

Think like a customer. Would you like it if you report an issue with your product/ service and nobody even acknowledges it? It's true for all of us. The online reputation of a brand is deeply rooted in how they treat their customers. Furthermore, 96% of customers look for negative reviews specifically.

If your brand is already going through a rough patch, ignoring constructive negative reviews can worsen the situation and do more harm than good. It will alienate your customers, making them lose their faith in your brand.

We don't want this, right? Instead, embrace them as opportunities for growth. Respond promptly and professionally, offering sincere apologies and solutions to rectify the situation. Show your customers that their feedback matters and you're committed to making things right.

Responding Emotionally Or Defensively

Since 49% of consumers trust online reviews as much as they’d trust a personal recommendation, it is very important to diplomatically handle them.

Unfortunately, some businesses get caught up in the heat of the moment, responding to negative reviews with fiery retorts. Remember, the comment section is not the Colosseum, and a heated Facebook comment section can be a death knell for your online reputation.

Stay cool under pressure! Respond with empathy, understanding, and a calm demeanor. Address the customer's concerns without getting defensive. By taking the high road, you'll not only diffuse the situation but also demonstrate your commitment to excellent customer service.

Violating Facebook's Review Guidelines

We get it; the lure of a perfect five-star rating can be tempting, but the path of fake reviews could lead to a reputation disaster. And if your brand is up to perform for the long run, avoid the pitfalls of fake review cover-ups.

Attempting to manipulate or incentivize customers to leave positive reviews or report fake reviews can violate Facebook's review guidelines which can lead to penalties, including the removal of reviews or even suspension of your page. Besides, customers are savvy, and they can find out how to spot a fake review easily.

Hence, focus on providing an outstanding experience and encourage genuine feedback from satisfied customers. Authenticity is the key to building trust and long-lasting customer relationships.

Not Monitoring Reviews Regularly

Failing to monitor reviews regularly can result in a drop in ratings if you have received new reviews in several months or received several negative reviews in a row. This can lead to missing out on opportunities to engage with customers and address their concerns and key areas of improvement. In fact, 53% of consumers expect brands to respond to negative reviews within a week.

Hence, it's important to set up notifications for new reviews or take the help of Statusbrew to streamline your review management process. We understand your hassle and will help you automate certain actions to keep track of every customer review and comment across social.

By avoiding these mistakes, businesses can create a more effective and customer-centric approach to managing Facebook reviews.

Remove Or Manage? What’s Your Take?

If you are reading this, we know that’s a lot of information to process, especially if you are new in business. But if you have understood the “whys” and the “hows” that we have tried to validate throughout the blog, you will know the importance of gauging it.

Following the given steps is easy, but understanding which approach to take in what situation is the real deal. And if you feel confused while doing that, feel free to revisit our blog and come up with the right decision.

Ahana Basu, a content writer at Statusbrew, transforms ideas into captivating narratives. Besides writing, she loves exploring cuisines, powerlifting, drawing, and jamming to classical music.

Explore the Statusbrew range of social media tools

Cancel anytime!

Recommended for you

Top 13 Online Reputation Management Tools & Services For 2024

The Best Times To Post On Social Media In 2024

14 Certain Ways To Increase Engagement On Facebook

No results for your search, please try with something else.

How To Remove Reviews From Facebook

Navigating the waters of Facebook reviews can be tricky, especially when negative feedback starts to cloud your business page. You might be wondering if it’s possible to remove those pesky reviews and restore your online reputation. Fear not, as we’re about to guide you through the process of cleaning up your Facebook presence. Whether you’re looking to buy Facebook reviews from real users or simply want to start afresh, understanding how to manage your reviews is crucial.

In this article, we’ll explore why keeping a mix of reviews can actually benefit your business and how removing the entire reviews section might not always be the best call. But if you’re set on starting with a clean slate, we’ll walk you through the steps to remove the reviews section from your Facebook page effectively. Keep reading to take control of your social media reputation today.

Why Remove Reviews from Facebook?

Picture this: you’ve worked tirelessly to build up your business and suddenly, a slew of negative reviews on Facebook begins to taint your reputation. Online perceptions are crucial , and for many customers, reviews are the go-to resource for deciding whether to patronize a business. With the good, bad, and ugly displayed on your Facebook page, you might find the need to intervene.

Yes, having a range of reviews can depict authenticity and a human aspect to your business. But, too many negative reviews can be detrimental to your brand’s image. It’s critical to weigh the potential impact these reviews may have on your customer base. A high volume of unsatisfactory comments can deter potential customers, overshadowing the positive experiences others have shared. At times like these, removing the reviews section may seem like a viable option to protect your brand’s online presence.

By considering the removal of your Facebook reviews, you’re also acknowledging the reality of digital word-of-mouth. Unlike traditional word-of-mouth, online reviews are there for the whole world to see, permanently—unless you act. If those reviews are largely negative, they can create an unwelcoming digital storefront, one that greets new and returning customers with doubt and concern. An overwhelming presence of negativity – justified or not – can unfairly shape the narrative around your brand.

As you navigate your options, remember that managing your online reputation is an ongoing process. Adjusting your Facebook page, responding to customer concerns, or undertaking a complete removal of the reviews section are all part of maintaining the integrity of your business. Removing reviews from Facebook can be done methodically by following a set of instructions; just be sure to consider the trade-offs associated with eliminating both positive and negative feedback.

Ways to Handle Negative Reviews on Facebook

Responding to reviews.

When you’re hit with a negative review, your response can make all the difference. Respond promptly and with honesty; your goal is to show customers that you’re dedicated to improving their experience. Apologizing is a good first step – acknowledge the customer’s dissatisfaction and offer a solution . To take the conversation offline, suggest continuing the discussion via email or phone call, which can prevent further public discourse and often leads to a more personal and potentially satisfying resolution.

Handling negative Facebook reviews with transparency demonstrates that you take customer feedback seriously. It’s crucial to customize each response to the individual, as a generic template can come across as insincere. While you can’t remove negative Facebook reviews, influencing the narrative with a considered reply can sway public opinion and mitigate potential damage to your reputation.

Remember, your responses are also for the eyes of potential customers, showing them that your customer service doesn’t falter under criticism.

Encouraging Positive Reviews

Build a strong defense against negative reviews by boosting the number of positive testimonials from your satisfied customers. The more positive feedback you have, the lesser the impact of the occasional negative review. In the midst of managing online feedback, it’s also crucial to understand the Facebook reporting process .

This knowledge enables businesses to address and potentially remove unjust negative reviews that violate platform guidelines, ensuring a fair representation of their service quality. Encouraging your clients to share their good experiences is vital for this strategy to work. Consider implementing incentives, like discounts or special offers, to those who take the time to write a review.

Here are effective strategies to generate positive reviews:

• Prompt customers to leave a review post-purchase.
• Send a follow-up email with a direct link to your Facebook page.
• Offer a discount or a special service for leaving a positive review.
• Display Facebook reviews on other sales platforms to build trust organically.

Utilizing reminders on your website, such as pop-ups or banners, can also nudge clients to leave feedback. While it’s nearly impossible to catch every negative review, fostering a strong base of positive ones serves as your first line of defense, counterbalancing any less favorable comments and preserving the integrity of your online reputation.

How To Disable Facebook Reviews

Sometimes you may find the need to take a breather from public feedback on your Facebook business page. Disabling Facebook reviews is an option that might be worth exploring. Remember , turning off the reviews feature doesn’t delete existing reviews. It merely hides them from public view and pauses the ability to receive new ones.

Here’s your step-by-step guide to disable Facebook reviews:

First, log in to your Facebook business page. Navigate to the “Settings” menu found on the top right corner. In “Settings,” you’ll see a list of options on the left side. Click on “Templates and Tabs” and locate the Reviews tab.

To turn off the reviews, all you need to do is click to the right of Reviews to slide the tab over, effectively disabling this section from your page. The change is immediate and will result in the reviews section being removed from your audience’s sight.

Bear in mind that if you decide to re-enable the reviews in the future, the exact same reviews, both positive and negative, will reappear. There’s no way to filter or delete individual reviews due to Facebook’s commitment to authenticity. While disabling the review section can offer a momentary reprieve, it’s not a selective tool.

If you come across reviews that seem to violate Facebook’s Community Standards, such as those containing hate speech or profanity, Facebook provides a reporting mechanism. By clicking the three dots on the top right corner of the review, you can select “Find support or report recommendation” and follow the prompts. But, be prepared that not all reported reviews may result in removal, as they must breach Facebook’s guidelines.

Considering this process, weigh the pros and cons of removing the reviews tab altogether. It’s an all-or-nothing decision that affects the visibility of positive reviews as well, which can be a powerful part of your online credibility.

The Process of Removing Facebook Reviews

Removing Facebook reviews may not be straightforward, but understanding the process can help you manage your business’s online reputation more effectively. Whether you’re faced with spam, malicious content, or a review that unjustly tarnishes your business’ reputation, knowing how to navigate the removal process is key.

Reporting a Review to Facebook

When a questionable review appears on your Facebook page, reporting it promptly is crucial. To report a review:

• Navigate to your Facebook business page and find the review in question.
• Click the three dots ( … ) in the corner of the review.
• Choose Report post from the menu.

A dialog box will prompt you to specify the issue with the review. Once you report it, someone from Facebook’s team will examine the content against the platform’s community standards. Reported reviews are treated confidentially, meaning your identity is not revealed to the individual who posted the review.

Requesting a Review Removal from Facebook

If reporting a review doesn’t lead to its removal and you believe it violates Facebook’s community standards or contains false information, you can request further review. The process can be challenging and may require patience, as responses can vary in time from days to weeks.

To request a review removal:

• Follow the reporting procedure outlined above to submit the initial report to Facebook.
• Monitor the review status regularly to check if it has been removed.
• Be prepared to provide additional evidence or explanation if Facebook reaches out for further clarification.

Always remember, interacting promptly and professionally with genuine customer feedback is an essential part of maintaining a positive online presence.

Alternatives to Removing Facebook Reviews

Managing reviews to improve reputation.

You’ve already learned about addressing negative reviews directly and the challenges of removing them. But, when removal isn’t an option, managing these reviews strategically can still bolster your reputation. Firstly, engage with all customer feedback —yes, even the negative ones. A respectful and empathetic reply can often turn a disgruntled customer’s experience around.

Monitoring your reviews is another critical step. Use tools that allow you to keep tabs on what’s being said about your business online. With proactive review management, you can :

• Request satisfied customers to share their experiences
• Resolve issues highlighted in negative reviews
• Encourage a continuous stream of fresh, genuine reviews.

Always remember, a few negative reviews don’t spell disaster. They can add authenticity to your business, as a perfect 5-star record often sparks skepticism. It’s the overall sentiment and how you handle each review that matters most to both your reputation and your SEO ranking.

Disabling Reviews on Facebook

There might come a time when you ponder whether to turn off reviews altogether. Before you make this decision, consider the impact. Disabling reviews removes all reviews, squandering the social proof from positive feedback you’ve worked hard to accumulate. Still, this nuclear option is available, should the situation call for it.

To hide reviews:

• Navigate to Settings on your Facebook Page.
• Click Templates and Tabs.
• Switch off the Reviews tab.

Remember, this action is reversible ; should you choose to enable reviews again, the same set of reviews, good and bad, will resurface.

While this doesn’t clear away negative feedback, it does offer a breather—a chance to reset and strategize. Perhaps you’d use this time to gather more positive testimonials on alternative platforms or to refine your customer service approach.

Even without customer reviews on Facebook , regularly updating your page, posting engaging content, and staying interactive with your audience can still reflect positively on your brand. Though you won’t have reviews to lean on, your active online presence can itself be a testament to your business’s quality and reliability.

Navigating the waters of Facebook reviews doesn’t have to leave you feeling adrift. Remember that engaging with feedback and monitoring your online reputation are key to steering your brand’s perception in a positive direction. If you decide to disable reviews, be mindful of the impact on your positive feedback. Staying active online showcases your commitment to customer satisfaction and can often outweigh the occasional negative review. Keep your sails adjusted to the winds of customer interaction and your brand will continue to cruise smoothly on the digital sea.

Frequently Asked Questions

How do i deal with bad reviews on facebook.

Handle negative feedback by responding professionally to the review, showing that you value customer input and are committed to improving. If the review is irrelevant or violates Facebook’s Community Standards, you can report it. Alternatively, you can choose to disable the reviews tab entirely, although this removes all reviews, good or bad.

Can bad reviews be deleted?

Legally, you can remove bad reviews if they violate the Consumer Review Fairness Act, such as containing sensitive personal details. Businesses can’t delete reviews simply because they are negative, but they can take action against reviews that don’t follow legal guidelines or platform rules.

Can Facebook reviews be deleted?

Individual Facebook reviews cannot be deleted by the page owner. However, you can report reviews that do not adhere to Facebook’s Community Standards. Facebook may remove reviews that are found to be in violation upon investigation.

Why can’t people leave reviews on my Facebook page?

If people are unable to leave reviews, ensure that the review feature is enabled on your page. You can activate reviews in the ‘Manage Page’ section of your Facebook settings. This is generally automatically set when a page is created, but can also be toggled on manually if not.

Can you fight a bad review on Facebook Marketplace?

Absolutely, if a review on Facebook Marketplace violates Community Standards or is not focused on the product or service offered, it can be reported. Facebook will review the report and may remove the review if it fails to comply with their standards. Use the Facebook app to navigate to the review section and report the inappropriate review.

Related posts:

• How to Get More Facebook Comments
• How to Create a Poll on Facebook
• Ways to Contact Facebook Support
• How to Post Reels on Facebook

Related Posts

How to Become an SEO Reseller

How to Craft an Accessible Website for Users with Mobility Challenges

How to Start A Facebook Ads Agency

Tips and Tools for Using AI to Maximize Your Instagram Presence

How to Assess the Utility Value of an App

Complete Guide To Facebook Affiliate Marketing

About SocialAppsHQ

SocialAppsHQ is the All-in-One Marketing Platform to grow your brand online.

Facebook Marketing

LinkedIn Marketing

Important Links

Contact Info:

Email: [email protected]

SocialAppsHQ is in no way associated or affiliated with Facebook, Twitter, YouTube, Instagram, LinkedIn, Spotify, TikTok, Pinterest, SoundCloud, Snapchat, Clubhouse, Mixcloud, Vimeo, Tumblr, VK, Telegram, Twitch, Google, Reddit, Discord, IMDb, Quora, Dailymotion, etc. All the Logos, TMs and Brand Names belong to their respective owner and we don’t establish any claim or ownership of it. We strictly adhere to the community rules and guidelines set by the above said websites and brands.

Copyright © SocialAppsHQ 2024 All rights reserved. 

Updated June 28, 2024 - Originally Published on June 28, 2024

How to Delete a Negative Facebook Review About Your Business

As a business owner, discovering a scathing one-star review on your Facebook page can be incredibly stressful and frustrating, especially if you feel it’s unfair or unwarranted. Facebook reviews are often one of the first things potential customers see when searching for your business, and even a single negative review can color their impression and impact their decision to engage with your brand.

But while you can’t wave a magic wand and make bad Facebook reviews disappear, you’re not powerless. There are concrete steps you can take to remove reviews that cross the line, respond professionally to valid criticism, and generate more positive reviews to outshine the occasional unhappy customer. In this guide, we’ll walk you through exactly how to do that.

Can You Delete Reviews On Your Facebook Business Page?

No, business page owners cannot delete Facebook reviews directly. However, you can report reviews that violate Facebook’s Community Standards or are defamatory to request removal by Facebook. Reportable offenses include spam, harassment, hate speech, inappropriate content, policy violations, and false statements of fact.

To report a review:

• Click the three dots in the top right of the review
• Select “Find Support or Report Recommendation”
• Follow the on-screen prompts to complete the report

If a review is found to be defamatory by a court of law, you can submit a court order to Facebook for the review’s removal. An experienced internet defamation attorney can assist you in obtaining this court order and compelling Facebook to take down the offending review.

If a non-defamatory review doesn’t violate Facebook’s standards, you can respond publicly or privately or disable reviews entirely via Page Settings. However, this removes all existing and new reviews.

Why You Can’t Delete Facebook Reviews Yourself

Facebook’s policy prevents business page owners from removing reviews directly, whether they are positive, negative, or defamatory. This helps preserve the authenticity and integrity of reviews while protecting Facebook from legal liability for the content of user-generated posts.

While it may be disappointing that you can’t simply delete a review you feel is unfair or false, Facebook’s stance makes sense. If businesses could pick and choose which reviews to keep, the whole review system would be much less trustworthy and useful for consumers. Reviews are meant to be an honest reflection of real customer experiences, not just a highlight reel that businesses curate.

Like most online platforms, Facebook is protected from liability for defamatory reviews by Section 230 of the Communications Decency Act . This means you can’t sue Facebook for defamation in user-generated content. Your legal recourse is to go after the individual poster.

As frustrating as this may be when you’re on the receiving end of a bad review, it’s ultimately better for everyone. Consumers can put more stock in reviews when they know businesses can’t manipulate them. And businesses that consistently deliver great experiences will still shine based on their overall review profile.

So, while you can’t unilaterally erase negative or even defamatory reviews from your page, you have options for dealing with them. Reportable violations and court-ordered removals can address reviews that cross legal lines. For other negative feedback, thoughtful and professional responses can showcase your commitment to customer satisfaction and improvement. We’ll cover these approaches in more detail in the following sections.

When to Report a Facebook Review vs. Respond to It

For the majority of negative reviews that express authentic customer experiences or opinions, even if you disagree with them, the better approach is to respond thoughtfully and professionally. Reviews where customers share honest feedback, no matter how critical, serve an important purpose for your business. They highlight areas where you may need to improve and give you the chance to show customers that you hear their concerns and care about making things right.

If a negative review doesn’t include these clear policy violations, your efforts are better spent crafting a gracious response. Here are some tips for responding to critical reviews in a way that shows your business in a positive light:

• Thank the reviewer for taking the time to share their feedback
• Acknowledge their frustration or disappointment, even if you feel it’s not fully warranted
• Avoid arguing or getting defensive about their claims
• Take responsibility where appropriate and express your commitment to improvement
• Highlight any relevant context that helps explain the situation (in a respectful, non-combative way)
• Provide contact information and invite them to discuss the issue further offline

For example, if a customer writes a 1-star review complaining about a long wait time or rude service, you could respond with something like:

“Hi [Name], thank you for alerting us to this issue. We always strive to provide prompt, friendly service, so we’re very sorry your experience didn’t reflect that. We’d like to learn more about what happened so we can address it with our team. Please reach out to our manager at [email], and we’ll work to make this right. We appreciate you giving us the chance to improve.”

This kind of response shows other customers that you’re attentive, accountable, and eager to provide outstanding service. It can turn a negative review into a net positive for your reputation.

Dealing with Defamatory Facebook Reviews

While most negative reviews are expressions of authentic customer experiences and opinions, some cross the line into defamation territory. A defamatory review is one that contains objectively false statements presented as fact, which can seriously damage a business’s reputation and financial well-being.

It’s important to distinguish defamation from honest critical feedback. A review is not considered defamatory if it’s based on a real customer interaction, even if you disagree with the customer’s opinion or perception of events. Defamation requires the reviewer to make demonstrably false claims, such as accusing your business of illegal activity, unethical conduct, or other misconduct that never actually occurred.

Some examples of potentially defamatory Facebook reviews include:

• Falsely accusing your employees of harassment, discrimination, or other unlawful behavior
• Claiming that your business knowingly sells defective or dangerous products
• Alleging that your business engages in fraudulent billing or financial practices
• Stating that your business violated health codes, safety regulations, or other laws (when it hasn’t)
• Accusing your business of being a scam or intentionally ripping off customers

If your business is targeted by this kind of malicious false review on Facebook, simply reporting it for a community standards violation will likely be insufficient. Facebook is generally not liable for defamatory content posted by third parties and has no obligation to remove even blatantly false reviews.

How to Report a Facebook Review for Removal

Facebook will remove reviews that violate its Community Standards. The key is knowing what qualifies as a violation and how to report it properly.

Facebook’s Community Standards prohibit all sorts of inappropriate and abusive content, including:

• Spam and fake reviews
• Harassment, threats, and hate speech
• Graphic violence and adult content
• Illegal activities like selling drugs or weapons
• Invasion of privacy, like sharing someone’s personal information
• Misinformation and deceptive claims

So if a review contains profanity, makes a personal attack, discloses private details, or in any other way violates these standards, you can and should report it.

The process is fairly straightforward:

• Find the review on your business page
• Click the three dots in the top right corner of the review
• Follow the on-screen prompts to select the reason for reporting and submit

Remember that reporting a review doesn’t guarantee it will be removed. Facebook’s team evaluates all reports to determine whether there was indeed a violation of standards.

What to Expect After Reporting a Facebook Review

So, you’ve identified a review that contains harassment, hate speech, personal information, or other prohibited content and submitted a report to Facebook. Now what?

• First, it’s important to understand that reporting a review doesn’t automatically remove it from your page. All reports are evaluated by Facebook’s team to determine whether the content actually violates their Community Standards. Depending on the specifics of the case and how busy their queue is, this process can take anywhere from a few hours to a few business days.
• Facebook, unfortunately, doesn’t provide an estimated timeline or ongoing updates about reported reviews. However, you will be notified once they’ve made a decision, typically via a Support Inbox message on Facebook.
• If Facebook’s moderators agree that the review violates their standards, they’ll remove it from your page entirely. To your customers and anyone else who visits your page, it will be as if the review never existed. Unfortunately, you won’t be provided with more details about why the decision was made.
• If Facebook decides not to take down the review, but you still feel it contains abusive content, you can submit an appeal to have the case reviewed a second time. However, the decision on the appeal is final, so if the review is found not to be in violation a second time, you’ll have exhausted this avenue.
• If Facebook determines the review doesn’t violate its policies, even if you feel it’s unfair or contains misinformation, it will remain published on your page. You’ll have to pursue other options for dealing with it, such as responding publicly or contacting the customer privately to resolve their complaint.

How to Disable Reviews on Your Facebook Business Page

If your business is receiving an overwhelming volume of inappropriate or fake negative reviews that aren’t being successfully addressed by reporting, or if you simply don’t have the bandwidth to monitor and respond to reviews on an ongoing basis, you may want to consider disabling the reviews feature on your Facebook page altogether, at least temporarily.

Disabling reviews means the existing reviews on your page will no longer be visible to the public, and customers won’t be able to post new reviews. It effectively hides your review section from your page.

Here’s how to turn off reviews on your Facebook business page:

• From your business page, click “Settings” in the top right corner
• In the left-hand menu, click “Templates and Tabs”
• Scroll down to the section labeled “Tabs” and find “Reviews”
• Click “Settings” next to the Reviews tab
• Toggle the slider next to “Show Reviews” to the off-position
• Click “Save” to confirm the change
• Once you’ve completed these steps, reviews will no longer appear on your page, and the “Reviews” tab will disappear. If a customer visits your page and tries to leave a review, they’ll get an error message saying that reviews aren’t currently available.

Before you take this step, it’s important to consider the potential downsides of disabling reviews. Reviews, especially positive ones, are valuable social proof that can help convince new customers to choose your business. A CompTIA study found that 93% of customers read reviews before purchasing, so not having any reviews at all may hurt your credibility and competitiveness.

Reviews are also a key ranking factor in local search results. Facebook business pages with an active review section rank higher in search than those without. So, disabling reviews may make it harder for customers to discover your business when they search on Facebook.

Finally, turning off reviews sends a negative signal to customers. It may give the impression that you don’t value feedback or aren’t confident in your ability to provide positive experiences. Some customers may assume that you turned off reviews because you were getting too many bad ones, even if that’s not the case.

Disabling reviews should generally be a last resort or temporary measure, not a permanent strategy. You may choose to turn reviews off until you can control an influx of spam or until you have the resources to manage legitimate negative reviews actively. But in most cases, it’s better to leave reviews and deal with critical feedback through reporting and thoughtful responses.

Proactive Strategies for Improving Your Facebook Reviews

As important as handling negative reviews on Facebook appropriately, it’s even better to proactively cultivate more positive reviews that enhance your brand reputation and inspire trust in prospective customers. The best way to minimize the impact of the occasional 1-star review is to have dozens of glowing 5-star reviews surrounding it.

Deliver Exceptional Customer Service

Of course, the foundation of a great review profile is consistently delivering exceptional customer experiences that motivate people to sing your praises online. No amount of review-generation tactics can make up for subpar service or shoddy products. However, even businesses that routinely delight customers can benefit from deploying smart strategies to encourage more of those happy customers to share their opinions on Facebook.

Invite Your Best Customers to Leave Reviews

The most effective approach is personally inviting your best customers to write a Facebook review. Train your staff to identify customers who seem especially satisfied with their experience and ask them to provide feedback on your page. You can even give them a direct link to make leaving a review easy.

Incentivize Reviews

Some businesses incentivize reviews by offering discounts, freebies, or contest entries to customers who write them. You’ll want to be cautious with this approach, as it can run afoul of Facebook’s policies if not done carefully. Never offer rewards for positive reviews specifically, as it’s considered a form of coercion. Instead, encourage customers to share their honest feedback and provide the incentive regardless of whether their review is positive or negative.

Utilize Different Communication Methods for Your Review Requests

You can also use email, text messages, or social media to ask customers for reviews. Timing these requests shortly after a purchase or service is complete when the experience is still fresh in their mind tends to get the best results. Whichever method you choose, the key is to be consistent and make providing feedback as quick and convenient as possible for your customers.

By combining these proactive strategies with effective handling of negative reviews, you can turn your Facebook review section into a powerful asset for your business that continually attracts new customers and reinforces loyalty among existing ones.

We Can Help You Protect Your Business’s Reputation on Facebook

In today’s digital age, online reviews are one of the most influential factors in a customer’s decision to engage with a business. Facebook, with its massive user base and prominent review system, has become a key battleground for shaping brand reputations. Whether legitimate or fraudulent, negative reviews on this platform can severely undermine a business’s growth and success if not handled properly.

If your business struggles with negative or defamatory Facebook reviews, the experienced internet defamation attorneys at Minc Law are here to help. We have extensive experience with Facebook and other online review sites and know how to quickly and effectively remove false and defamatory content to protect your hard-earned reputation.

Don’t let fake or negative reviews damage your business without a fight. Reach out today to schedule a free, no-obligation consultation with one of our experienced defamation attorneys . We’ll discuss the details of your situation and explain how we can help you achieve a swift and successful resolution. Your reputation is your most valuable asset – let us help you protect it.

This page has been  peer-reviewed, fact-checked, and edited by qualified attorneys  to ensure substantive accuracy and coverage.

Related Posts

How to Remove Negative & Fake Glassdoor Reviews

How to spot & remove fake online reviews, how to remove fake google reviews, can you sue for a bad review your legal options, explained, site search.

• General Marketing Education Scholarship
• SEO Jobs – Employment Opportunities
• Privacy Policy

How to Remove Reviews on Facebook

by Eric Sachs

To remove reviews on Facebook, start by navigating to your business page. Then, go to the “Reviews” tab, where you can choose to delete individual reviews or disable the Reviews section altogether. It’s crucial to note that deleting reviews should be your last resort, and it’s often better to address negative feedback constructively.

For business owners, negative reviews on Facebook can tarnish a company’s image, leading to potential loss of customers.

These negative reviews, whether fair or not, are visible to anyone visiting your page, potentially steering potential clients away. For this reason, many companies opt to work with a digital marketing agency that offers social media management services .

In this article, you will discover how to remove reviews on Facebook and take control of your online reputation .

Removing a review from your Facebook page can be a nuanced process. While it’s usually better to respond to a negative review in a polite and professional manner, there are instances where removing the review is warranted.

Here’s how to remove reviews on Facebook:

Step 1: Go to Your Business Page

Begin by logging into your Facebook business account . If you manage multiple business pages, make sure you switch to the particular business page for which you want to manage reviews.

This is crucial because each page has its own unique set of reviews and settings. Your business page is essentially the control center for everything related to your business on Facebook—from posts and customer interactions to analytics and, yes, reviews.

Step 2: Find the Reviews Section

Once you’re on the dashboard of your business page, your next task is to locate the “Reviews” tab.

This is generally found on the left-hand sidebar, under sections like “Home” and “Posts.” Depending on how you’ve customized your business page, the “Reviews” tab might be in a different location, so you may need to scroll down or click on ‘See More’ to find it.

Clicking on the “Reviews” tab will lead you to a dedicated section that compiles all customer ratings and reviews. Here, you can see the good, the bad, and the ugly—all the feedback your business has received on Facebook.

Step 3: Evaluate the Reviews

Before diving into deletion or reporting, take some time to evaluate the reviews you’ve received.

Are they mostly positive, negative, or a mix of both? Understanding the general sentiment can provide you with a baseline to measure the impact of individual reviews. Moreover, look for patterns in the reviews.

Are customers repeatedly mentioning the same issue? This could be valuable feedback for improving your services.

By comprehensively evaluating the reviews, you gain not only the information you need to act appropriately but also insights that could be valuable for your business.

Step 4: Take Action

Once you’ve identified reviews that you find inappropriate or misleading, it’s time to take action.

On Facebook, you have two main options: you can either hide the review or report it for violating Facebook’s review policy .

To hide a review, click on the three-dot icon at the top right corner of the review post and select “Hide review.” Keep in mind that hiding a review will not remove it entirely – it will just make it less visible to other users.

On the other hand, if you believe a review violates Facebook’s community standards, you can report it. Again, click on the three-dot icon and choose the “Find support or report post” option. Follow the prompts to report it. Understand that reporting a review doesn’t guarantee its removal, but it initiates a review process by Facebook.

Step 5: Confirm the Deletion

Once you’ve taken action to hide or report a review, you’ll want to confirm that your actions have been effective.

If you choose to hide a review, go to your Reviews section and make sure the review is no longer visible to the public. It’s a good practice to clear your browser cache or view the page in incognito mode to see it as a new visitor would.

If you reported the review to Facebook, you should receive a notification regarding the status of your report. Be sure to check this to confirm whether Facebook has taken the desired action.

Step 6: Consider Reporting

If hiding a review doesn’t solve the problem, especially if the review is malicious or violates Facebook’s guidelines, consider reporting it for a more permanent solution. Reporting is a slightly longer process, and it doesn’t guarantee the review will be removed.

However, it’s worth taking this step for reviews that are clearly false, spam, or violate community guidelines. To do this, click on the three dots on the top right of the review and select ‘Find support or report post.’ Follow the subsequent prompts to complete the reporting process.

Step 7: Monitor Your Reviews

After you’ve taken the necessary steps to manage unwanted reviews, it’s crucial to keep an eye on new reviews as they come in.

Regular monitoring allows you to react quickly to any negative or inappropriate comments, thus minimizing their impact on your business. Consider setting up notifications for new reviews so you can act promptly. This proactive approach not only helps in damage control but also in improving your services based on genuine customer feedback.

Monitoring social media activity can be time-consuming and it can quickly become overwhelming. If you find yourself unable to keep up with your social media activity and need help fixing your online reputation, consider working with a digital marketing agency with a great reputation around the web, including Facebook , that offers social media management and online reputation management services.

Step 8: Reassess Your Review Settings

After dealing with the immediate issue of an unwanted review, it’s a good idea to reassess your overall review settings on Facebook.

This is a proactive measure to prevent similar issues in the future. Take the time to explore Facebook’s various settings and features that allow you to manage who can post reviews or comments on your business page.

For instance, you may want to change settings to only allow reviews from verified customers or limit reviews to people who have actually checked in to your physical location. By tightening your review settings, you can reduce the likelihood of receiving spammy or malicious reviews going forward.

Reassessing these settings periodically ensures that you’re up to date with any new features or changes Facebook might introduce, enabling you to maintain a clean and trustworthy review profile for your business.

Hire a Social Media Expert

Struggling with managing your business’s social media profiles and online reputation? Sachs Marketing Group can help!

Sachs Marketing Group offers expert social media management , including monitoring and dealing with unwanted reviews.

Imagine having a professional team at your disposal, ensuring that your business’s online presence remains positive and engaging. Action: Don’t let negative reviews bring your business down. Contact Sachs Marketing Group today, and let’s start building a robust online reputation together.

Managing your online reputation, especially on platforms like Facebook, is critical in today’s digital age.

While removing individual negative reviews may not be straightforward, you have the power to control the review feature on your page. Follow the outlined steps to handle unwanted reviews, and don’t hesitate to seek professional help with Sachs Marketing Group, a partner that understands the importance of a pristine online image.

By taking control of your Facebook reviews, you’re taking a step towards creating a more positive and trustworthy image for your business.

Leave a Reply Cancel reply

Contact us today to get the conversation started!

SEO virtuoso, CEO @Sachs Marketing Group. Focused on being of service to business owners - helping to better position them in the eyes of their audiences.

Privacy Overview

How to Remove & Disable Facebook Reviews

Laura Nelson, VP of Marketing

• September 8, 2020

Facebook was once seen as the go-to social network to connect with friends, family, and broader circles. Over the years since its inception, it has reinvented itself and is now one of the most popular platforms for businesses to show their brand’s worth and attract new customers. 

Collecting reviews on Facebook can earn a small business a lot of brownie points by helping claim more online real estate. But like with any review platform such as Yelp or Google reviews, Facebook reviews also carry the risk of being fake and unfairly damaging your business credibility.

If you’re wondering why to bother with Facebook reviews if they carry this inherent risk, read on to discover why they’re integral to a small business’s online reputation management.

Why Facebook Reviews Are Important To Small Businesses 

Did you know that there are 90 million business pages on Facebook? 140 million businesses use Facebook to promote their products and services further. 

Businesses, both small and big , recognize the value of Facebook as a business platform. It amasses a vast audience and contains tools for businesses to leverage that can help in catering to their specific target market.

Facebook reviews can benefit small businesses in several ways, but the primary advantages behind them are:

1. They boost sales

When potential customers read reviews about your business, it becomes more authentic in their eyes. They want to see a company that cares about its customers and provides good service. Receiving that affirmation through reviews will make your business more trustworthy and encourage them to make an informed purchase decision. 

2. It bridges communication gaps

Facebook reviews also act as a platform to communicate with your customers and directly address their concerns. Reviews provide straight and honest feedback from your customers that can help you identify and build upon your strengths while eliminating your weaknesses. Even the negative review can be turned around if you take action after receiving the feedback and respond professionally.

3. Improves local SEO rankings

Believe it or not, Facebook reviews do play a part in improving your SEO ranking. The more times your business is mentioned, rated, and reviewed, the more visibility it will gain on Google’s search. SEO experts have claimed that reviews account for 9.8% of the ranking factors.

How To Disable Facebook Reviews 

Clearly, growing your reviews on Facebook can be advantageous to you as a small business owner. But how do you handle the reviews left in bad faith, the false reviews that have no merit? 

The answer is simple: you can remove them through these step-by-step instructions:

• Check your Facebook account for reviews
• Disable the review section from Facebook
• Respond to your Facebook reviews
• Flag fake reviews for removal
• Get more positive reviews

WANT MORE FACEBOOK REVIEWS?

Download our free guide to discover the best ways to get more reviews for your Facebook profile, fast!

Check your Facebook Account for Reviews 

The first thing you should do is log into your Facebook account and navigate over to your business page. If you have Facebook reviews enabled already, you should see the Reviews tab on the left-hand side of your Facebook page. Click it!

Here’s an example of a local business to give you an idea:

From there, you’ll be able to read through all the online reviews left by customers online and also view the average rating your business has scored.

It’s wise to have a small team that manages all things digital marketing for you. Having that team allocate time for review management is essential, especially as your business grows. 

Read through the reviews on your Facebook Business page and flag those that are suspicious or seem fake. There are steps you can take to deal with these.

Disable reviews section from Facebook

Of course, you could save all the trouble of worrying about fake or bad reviews being seen by removing them all together. 

To be extra clear: this does not remove the reviews posted by the users. It only hides the section, taking all your Facebook Reviews off the public’s radar. Keep in mind this is a double-edged sword, especially if you’ve garnered 5* ratings and reviews for your service. But if you have a large number of fake reviews, this is an excellent option to go for. 

Here are the steps to remove the Facebook Reviews section from your Business Page: 

• Click on “Settings” on your Business Page
• Click “Edit Page” 
• Scroll down to the “Reviews” section and click Settings 
• Move the slider from “ON” to “OFF”
• Save your new settings

You can turn them back on later, any time you want through this same section.

Respond to Your Facebook Reviews

Sometimes, the solution doesn’t lie in hiding the Facebook reviews section all together. It’s important to gauge the review itself, and no matter what the scenario: respond to them. 

Negative Facebook reviews can actually bring about a positive effect on your business. Customers may grow suspicious of a business with a large number of star ratings and star reviews but zero negative reviews. All businesses are bound to make mistakes, and they know that.

Furthermore, if you respond to a negative or fake review in a professional manner, it’s a testament to your business values and good customer service. It also indicates to potential customers that you are active on social media. 

That being said, here are sample templates you can leverage to respond to a review, depending on its nature. Be sure to check out our pointers on how to respond to reviews fully to make sure yours lines up with your business tone and situation.

Example response to a positive review

“Thank you very much for the positive feedback! Our team is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future!

Example response to an authentic negative review

“We sincerely apologize that our service was not satisfactory. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again.”

Example response to a fake review

“Thank you for contacting us. We take our customer satisfaction very seriously. Regretfully, we do not have any customer service on record associated with your name and believe this review may be erroneous in nature. Please contact us at [CUSTOMER SERVICE EMAIL] if you would like further clarification. If we do not hear from you, we will follow up with Facebook to remove this erroneous review.”

How to Report Fake Facebook Reviews

You received a fake review that is borderline slander or involves hate speech and negative comments. It could also be doing a lot of damage to your business credibility, and the only alternative you have is to get rid of it entirely. Is it possible? Yes!

Follow these straightforward steps to get the review flagged with Facebook: 

1. Find the review you want to remove. 

2. Navigate to the top right-hand corner and click on the three dots. A drop-down menu will pop up and select “Find support or report Recommendation.”

3. Click the option most relevant for you and hit “Send”.

The review is now registered with Facebook. Once they review your complaint, if they find the review to be fraudulent or against Facebook’s Community Standards, the team will remove it directly from your Business page.

Get More Reviews On Facebook 

One of the best and most proactive things you can do to turn around fake reviews or bad reviews is attract more positive ones. Go back to the customers you know had a positive customer experience with you and kindly ask them to drop in a good word for you on Facebook. 

There are several ways you can reach out to customers and get more Facebook reviews. Here are our resource articles that expand upon what you can do to: 

• Embed Facebook Reviews into your site and other platforms
• Generate and send a Facebook Review link directly to your customers 
• Invite your customers to do a Facebook review through a post-purchase email template

Your first thought when you receive a negative or bad Facebook review should never be “how do I get rid of this”. Rather, “how can I prevent this from happening again?” 

If you’ve grown a lot of positive reviews, seeing a fake one in the middle of them can put you off. But depending on the scenario, you should take the right action from the alternatives covered in this article and choose the one that suits you best. 

In the long run, weighing your options and choosing the right strategy can help keep your reputation management practices sustainable and healthy while simultaneously growing your profits. 

If you need further assistance on managing your reviews, check out our review management services and get in touch with us!

So you know how to handle reviews on your Facebook page. Now what?

Discover the best ways to get more reviews for your Facebook profile, fast!

Related Articles

Sms marketing 101: 4 hacks to connect with customers, 5 best answering services for small businesses in 2023, everything you need to know about sms short codes for texting.

How to Remove Reviews On Facebook Pages

• January 19, 2019

Get a FREE Social Media Analysis

• Industry * Industry* HVAC, Plumbing and/or Electric Home Services – Exterior Home Services – Interior Professional Services Other
• Annual Revenue * Annual Revenue* Less than $1 Million $1 – $2 Million $2 – $5 Million $5 – $10 Million $10 – $20 Million $20+ Million
• Twitter Handle: (ex. @bluecorona)
• Facebook Page: (ex. http://www.facebook.com/bluecorona )
• Questions or Specific Things You Want Us to Review:
• Email Me Marketing News And Tips

Step-By-Step How To Remove Reviews From Your Facebook Page in 2019

Can I Delete One Bad Review from My Page?

How to report a fake or false review on facebook in 2019.

Need Help with Facebook Marketing or Review Management for Your Business?

You might also be interested in….

• How Much Does it Cost to Advertise on Facebook?
• The Stupid-Easy Way to Get More Facebook Likes
• Your Ultimate Guide to Types of Facebook Ads
• 5 Tips to Beat Facebook’s News Feed Algorithm
• How to Get More Reviews on Facebook
• 100+ Social Media Statistics You Want to See

Recent Posts

Google deprecates lead disputes in local service ads, what every contractor needs to know about google’s third-party cookie deprecation.

How Google’s AI Overviews Impacts Contractors’ Local SEO Strategy

Table of contents.

• Full Name: *
• Annual Revenue * Annual Revenue* Less than $1 Million $1 - $2 Million $2 - $5 Million $5 - $10 Million $10 - $20 Million $20+ Million
• Industry * Industry* HVAC, Plumbing and/or Electric Home Services - Exterior Home Services - Interior Professional Services Other
• Describe Your Situation... *
• Sign up for our email newsletter
• Hidden Enter Your Company Name
• Enter Your Work Email *

Request Service

Get Started

With blue corona today.

Partnerships & Awards

Lorem ipsum dolor sit amet

Consectetur adipiscing elit.

• Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Customized Digital Marketing Strategies

We build your strategy to help you outrank and outperform the competition.

// Home Services Marketing

SEO (search engine optimization) and paid media are the two most effective ways to increase qualified visitors to your website. If your business doesn’t dominate the first page of search results, you’re losing business to your competition. We help you maximize your search engine real estate across both paid and organic listings on search engines like Google and Bing. This drives more qualified website traffic, calls, and leads to your business (and not your competitors’).

• Microsoft Ads
• LinkedIn Ads
• YouTube ads
• Display & Remarketing

Elevate Your Brand Presence

With a new website.

// Website Design & Development

At Blue Corona, we take care of your website for you—from start to finish. The best part? You own 100% of everything we create—the code, content, design—everything. Our websites capture the uniqueness of your brand, deliver a seamless user experience, and serve as the launchpad for your digital marketing campaigns. We provide:

• Website design and development
• Webmaster support

Capture & Convert More Leads

Without spending a dollar more on marketing.

// Maximize your marketing 

Marketing is only successful if your operations team does its job. At Blue Corona, we help your team capture and convert more leads by providing 24/7/365 call answering services and AI-powered website chat to help you:

• Answer more calls
• Increase your website conversion rate
• Book more jobs
• Provide best-in-class customer experience

How to Remove Reviews from Facebook

Studies have consistently proven that consumers put more weight into online reviews than anything else when it comes to making purchase decisions. This fact, combined with the high visibility of Facebook reviews, means you have every reason to be concerned if you have bad reviews appearing on your business page. You owe it to your brand image to take every possible step to manage negative reviews.

No company can expect to please every customer every time, and even the brands with the best reputations will never be immune from criticism. However, before you think you can simply pick and choose which reviews you can display on Facebook, think again. When it comes to online reviews, the key to a sustainable reputation management strategy involves three core areas:

• Removing defamatory reviews or those that violate the rules of the platform
• Responding to constructive criticism to address customers’ concerns
• Encouraging customers to leave positive reviews

Before you can begin managing reviews on Facebook and other platforms, you’ll first need to implement a reputation monitoring solution . This will help keep you informed about what people are saying about you on social networks and other websites, thus giving you the opportunity to mitigate any damage before it has a chance to spiral out of control.

How to Remove Reviews from Your Facebook Page

While you can’t expect to simply handpick which reviews you want the public to see, you have every right to take steps to remove fake reviews, defamatory content or anything else that breaks the rules outlined by Facebook’s community standards . If you feel that a review doesn’t follow the rules or is even applicable to the business whose page it appears on, then you can flag it for assessment.

Another alternative is to remove the reviews section from your company’s Facebook page. This should always be considered a last resort, however, since it also involves removing all other reviews. You can disable reviews by going to your business page and navigating to Settings – Page Info – Address – Edit and unchecking the box beside ‘Show map, check-ins and star ratings on the Page’.

If you disable reviews, you’ll also prevent the map from appearing on your business page, which could present a problem if you’re a local business. Nonetheless, disabling reviews only need be a temporary step while you get your reputation back under control. However, Facebook does keep a complete history of your reviews, so any negative ones will also return if you re-enable the feature.

How to Improve Your Reputation by Responding to Reviews.

Social media is all about building relationships, though many businesses still approach it as they would more traditional methods of advertising. Instead of advertising to people, improving your reputation on social media is about getting involved in the conversation. That means responding to as many reviews as you can, including both good and bad reviews. After all, people hate to feel ignored, and responding to reviews tends to make customers feel appreciated.

Even if you’ve already asked Facebook to remove a review, it’s still a good idea to respond to it nonetheless. Transparency is particularly important now that your brand image is largely shaped by your customers rather than your own direct interventions. Many people will take the time to read responses to bad reviews, and your potential customers will appreciate the fact that you made the effort.

When responding to reviews, always take a professional approach, and never take constructive criticism personally, even if you vehemently disagree with the points the reviewer makes. Try to make every effort to address the reviewer’s concerns, and consider taking steps to encourage them to speak to you in person rather than risk getting dragged into an argument on social media.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Many businesses aren’t too keen on the fact that they no longer have nearly as much control over their reputations as they used to. Nonetheless, online reviews are both unavoidable and here to stay. By leveraging their potential in the right way, you’ll have the opportunity to create brand ambassadors who will be more than happy to spread the good word about your company.

Today’s consumers love to have a voice, and social media is all about sharing opinions and enjoying that moment in the limelight. When you’re confident that a customer has had a good experience with your company, you should always ask them to rate your business and leave a review on Facebook if you get the opportunity.

When you get the chance, be sure to provide a direct link to your Facebook review page. Nonetheless, it’s important to remember that not all your customers are likely to have a Facebook account, in which case you might want to provide an alternative, such as your Google My Business or Yelp listing. Proactively encouraging people to leave reviews in the first place will give you the chance to bury the negative with the positive, which is largely what online reputation management is all about.

Here at Reputation Resolutions, we understand the challenges involved in building and maintaining a great online reputation. We have helped hundreds of companies remove negative Facebook reviews and build a strong, positive review profile. That’s why we offer the tools and experience you need to monitor, build and protect an excellent reputation. To learn more about how we can help, fill out the form below or call (855)239-5322.

Learn how Reputation Resolutions can help you.

Award Winning Firm. Pay for Performance. A+ BBB Rating. Live Receptionist 24/7.

• Social Media Manager
• Automotive Services
• Home Services
• Pet Services
• Dental Practices
• Social Media Pro
• AudioEye ADA Compliance
• 800-693-1089

Related Articles

How to harness ai for small business success.

• How to Get Started in Automation for Small Business (and Why)
• Streamline Your Marketing with Social Media Scheduling Tools
• How to Manage a Google Places Listing for a Service Area Business
• How to Remove Spam Reviews from a Facebook Page

How to respond to a negative or bad review on Facebook

Positive reviews on social media build trust in small businesses and help attract potential customers. In fact, 84% of consumers trust online reviews as much as a recommendation from a friend. That’s why getting customer reviews from your happy patrons is vital.

But inevitably, someone may leave negative feedback on your Facebook Business Page, and it’s crucial to understand how to respond appropriately so you can protect your online reputation. Negative reviews may harm your rating, but they can be an opportunity to show your business is adept at resolving issues. Here’s what you need to know.

Should you respond to negative Facebook reviews?

Free guide: 10 tips to get more customers from facebook.

Furthermore, a consumer review survey found that 89% of consumers are fairly or highly likely to use a company that replies to every review. That’s why monitoring your Facebook Business Page and staying on top of review management is critical.

The only time you should not respond to a review is if it was a personal attack threatening your safety. If that occurs, notify your local authorities and keep yourself safe.

How do i respond to a negative post on Facebook?

• Respond promptly: The quicker your business can reply, the more attentive and concerned it will appear. Think hours, not days.
• Thank the customer for their review: Let them know you appreciate their feedback and take their experience seriously.
• Apologize for the negative experience: Genuinely and sincerely let the unhappy customer know you regret their bad experience. Avoid getting emotional or confrontational.
• Offer a resolution or compensation: Find a way to make it right, whether that’s offering a refund, providing a discount, finishing an incomplete service or whatever is appropriate for the situation.
• Avoid mentioning your business name: Never put your business name in your response, or the negative review response may come up in search results.
• Continue the discussion offline: Avoid asking for more information in the comments since it can cause more negative feedback and risk confrontation. Instead, invite the customer to discuss the issue in a private message, by phone or in person.
• Reach out when the issue is resolved: Once you’ve resolved the issue, reach out by email or phone to let the customer know it’s been fixed and kindly ask them if they might consider updating their negative comment. If you go above and beyond in resolving their problem, they may even leave positive feedback.

Examples of responses to bad Facebook reviews

Responding to negative online reviews is a marketing strategy that helps businesses gain the trust of future customers, but only if the reply is well-executed. The following review response examples illustrate the points above.

Example 1: After a cleaning service, Susan is upset that her refrigerator and the inside of her cabinets were not cleaned. She leaves a negative Facebook review describing the inadequacy of your team. However, refrigerator and cabinet cleaning were not included in the service package Susan chose for her home.

Example response: “ Hi, Susan! Thank you for taking the time to share your review. As a small business, your feedback is very important to us. We are sorry to hear you had a negative experience with your home cleaning. It sounds like the package you selected didn’t include all the services you were expecting. We’re sorry this wasn’t clear, and our team is already working on improving our package descriptions. If you’d like to schedule refrigerator and cabinet cleaning for a later date, we can offer these services at a discount. Our team will contact you directly to discuss.”

Example 2: Mike receives a quote from your business for mobile car detailing and feels the price is too high. He goes with another company and leaves a negative review on Facebook, stating that the services your business provides are a ripoff.

Example response: “Hi, Mike! We appreciate you taking the time to leave a review, and we take your feedback very seriously. We’re sorry to hear the price you were quoted was higher than you expected. Because our car detailing services include an exterior spray wax and tire shine, our service is priced accordingly. We also use 100% natural cleaning products. We offer a price match for equivalent service. If you’d like to schedule service for your vehicle or discuss this issue further, please contact us by email or phone.”

Can i remove bad reviews from my Facebook page?

Fake reviews or reviews that violate Facebook’s community standards can be flagged for removal. These include reviews with offensive or inappropriate content. Here’s how to remove a bad review from Facebook:

• Comment on the review as if it is authentic and appropriate
• Click the arrow by the top right of the review
• Click “Report Post”
• Explain why you are flagging the review based on Facebook’s guidelines
• Wait for the team at Facebook to respond manually

Facebook only lets you flag a review with at least one comment, so you’ll need to respond, even if it is not an authentic Facebook review about real customer experiences. A brief reply letting customers know you are handling the problem is typically all that’s needed in this case.

Once you report the post to Facebook for Business , it may take their team some time to evaluate your request.

Manage your Facebook reviews with Broadly

It’s challenging to keep track of all your Yelp, Facebook, TripAdvisor and Google reviews if you don’t have the right tools. But reputation management is a breeze with Broadly.

Our review management software allows you to respond to comments across review sites from one platform. You’ll also be able to automatically request reviews, so feedback from your loyal customers can bury any negative comments.

Broadly offers a full suite of tools for every aspect of your business, including website design, web chat, consolidated inbox and mobile payments. Managing the minutia of your small business has never been easier.

Transform your local business with revolutionary AI-powered software

Get more out of broadly., top ai tools for small business, how sms chatbots can transform your small business, how to create a chatbot for your business without any code, customer care chatbots: benefits, types, and more, 6 key types of chatbots for transforming customer engagement, the marketing automation playbook for small businesses, affordable seo for small business: 10 budget-friendly strategies, 10 essential marketing tools for small business success, top 10 local business advertising strategies for success.

• Social Media Management
• Review Management

How to Turn-Off Facebook Reviews?

Turning off Facebook reviews can give your business a relief when you’re dealing with too much negative feedback, spam, or even fake reviews. But keep in mind, disabling reviews also means missing out on positive feedback and losing some credibility.

Have we not witnessed Facebook grow from just a social media platform to a comprehensive ecosystem that supports your business and the consumers to find each other and foster better connections and engagement through targeted advertising, customer reviews and community-building tools.

Facebook reviews are a medium on Facebook that helps businesses build their online reputation. They also help potential consumers to learn more about you and your track record of meeting expectations. 

Good reviews are free publicity for your business. However, negative reviews can damage your reputation too. In such a situation, it is quite understandable if you wish to turn off Facebook reviews when the complaints get overwhelming.

You are not alone, as many other businesses go through this dilemma. In this blog, we will share steps with you to turn off reviews on Facebook and also suggest why and why not to do so.

How to Turn Off Reviews on Facebook?

There may occur circumstances when disabling Facebook reviews becomes a necessity. For instance a sudden influx of negative reviews or spammy feedback may lead you to make such calls. 

If bad Facebook reviews are affecting your business reputation, here are five simple steps to disable Facebook reviews: 

Step 1: Open Your Facebook Business Page

Sometimes businesses have multiple business pages for different brands and locations. Make sure to navigate and open the page you want to disable the review for. 

Step 2: Open Settings

As seen in the image here, you can find the ‘Settings’ button on the left of the screen. Click on the settings button and move to the next step.

Step 3: Select Page and Tagging Option

Under Settings, you will find the ‘Page and Tagging’ option on the left-hand side of the screen. Click on it and move to the next step. 

Step 4: Disable Reviews

Locate the option labeled “Allow others to view and leave reviews on your Page,” and move the slider from right to left, changing it from blue to gray.

Can I Temporarily Turn Off Facebook Reviews?

Yes, you can temporarily disable Facebook reviews. You just need to follow the simple steps we shared above about ‘how to turn off reviews on Facebook.’

The best part is that you can turn on reviews on Facebook back again. You only need to follow the steps mentioned above again. However, this time, when you reach step 4, move the slider from left to right, changing it from Grey to Blue. Your Facebook reviews are now active again! 

Also, keep in mind that disabling your reviews on Facebook won’t delete them—it only hides them. If you enable reviews again, the same ones will reappear.

Why to Disable Facebook Reviews?

Unfortunately, businesses get hit by ugly stretches that also bring with them an influx of negative or fake online reviews. Given the circumstances, here are some reasons to consider turning Facebook reviews off would be:

1. Bad Review Could be Due to One-of Incident

Despite your best attempt, you can not always ensure the best outcome for the consumers. You could be affected by bad behavior by an employee, once in a life-time product recall, high cost estimation, etc. 

When you encounter such circumstances, it can become difficult to manage the narratives around your business. By turning off Facebook reviews, you can prevent a flood of negative feedback from overwhelming your page, allowing you to focus on improving your services and handling customer concerns more effectively.

2. Reduce Misinformation and Fake Reviews

When you disable reviews, it helps you to prevent the spread of misinformation and the negative influence of false reviews, which can mislead potential customers and unfairly impact your business.

3. Control Unwanted Content and Spams

If your Facebook business page is often plagued by spam or irrelevant reviews, turning off the review feature might be a smart move. It will help you cut down on unwanted clutter and keep your page looking sharp and professional. 

When you disable reviews, you can maintain a cleaner, more focused presence online, free from the distractions and potential damage that spam can cause.

4. You are in a Phase of Transition

Often times your business may undergo phases of transition in instances such as new product launch, changes to brand name, merger, etc. 

Anticipating certain initial hiccups, as a precaution to protect your online reputation, it could be wise to disable reviews temporarily. After some time, when you have evened out the kinks, you can enable the review again. 

Consideration Before Disabling Reviews on Facebook

Before you go ahead and disable Facebook reviews, you must take into consideration the following potential consequences: 

• Missed Feedback: If you are able to deliver a quality experience and delight the consumers, turning off the reviews can keep you away from honest positive feedback from real customers.
• Credibility Check: Removing reviews could impact how trustworthy your business seems to potential customers who value seeing real opinions.
• Considering Other Options: Before deciding to disable reviews, consider other ways to handle negative and feedback, like addressing them directly or boosting your customer service.

Why can’t I Turn off Reviews on Facebook? 

There could be several reasons why you’re unable to disable reviews on your Facebook page. We have highlighted some of the issues here: 

1. Technical Issues 

• Facebook Platform Outage: Server or system issues with Facebook can prevent you from accessing the review settings.
• Browser Compatibility: Make sure that you are using the latest version of the supported browser. Older and unsupported browsers may not be compatible with the latest Facebook features.
• Device Compatibility: If you are trying to access reviews on Facebook from a mobile device, make sure you have the latest version of the Facebook mobile app and a compatible operating system.

2. Account-Specific Restrictions

• Page Type: The ability to disable reviews on Facebook is restricted to only certain types of pages.
• Page Policies: Facebook might have specific policies or guidelines regarding reviews that prevent you from disabling them.
• Account Status: If your Facebook account or page has been flagged for violations of Facebook’s terms of service, you might have limited access to certain features, including the ability to disable reviews.

Reasons to Keep the Reviews Turned On

While it might be tempting to hide negative Facebook reviews, enabling them can actually have several advantages for your business. Here’s why:

1. Reviews Provide Legitimacy to Your Business

It does not matter whether the feedback is good or bad, since all reviews provide a degree of legitimacy to your business. They give an image to prospective customers that you people like engaging with your brand and that you also value the feedback shared by them. 

2. Respond and Communicate to Customers

It is important to make sure that you keep engaging with your customers and give them the opportunity to communicate with you. Keeping the online reviews lets your customers say their piece and also gives you a chance to thank them or apologize for less than expected product or service experience. 

This gives you a chance to demonstrate that you understand their perspective and are willing to take the necessary steps to address the issues and concerns they’re raising. 

3. Gives Social Proof to Your Business

Your customers tend to trust those who are similar to them or whom they like or accept as influencers. This is called Social Proof. 

Even if all your reviews are not 5 stars, your prospective consumers will prefer the ability to review customer testimonials on Facebook. In fact, in 2024, 95% of customers read reviews before making a purchase decision. That’s a substantial majority!

Therefore, turning off reviews on Facebook can possibly enfeeble your authenticity. Face the music rather and let your customers know specific steps you plan on taking to make things right.

Alternatives to Turning Off Facebook Reviews

When you get a bad review, it might feel tempting to disable reviews on your Facebook page. But before you do, think about other ways to handle it. Encourage happy customers to share their delightful experiences or use feedback from unhappy ones to make improvements. This way, you address negative reviews and highlight your business’s strengths, effectively handling both at once.

1. Engage Your Audience

Keep your Facebook page active with engaging content, promotions, and updates. This helps build a positive community around your business, making negative reviews less impactful in the overall conversation.

2. Respond to Negative Reviews

Let’s face it, negative reviews are inevitable. Whenever you get bad feedback, do not run away from them. Before you disable reviews on your Facebook page, you can turn the tide in your favor by responding to these negative customer comments. 

When you respond to negative Facebook reviews professionally, you show your prospective customers that you care about their experiences and are willing to make things right. This approach can actually turn a bad situation into a positive one for your business.

3. Get More Positive Reviews

You can your satisfied customers to share their experience in the form of positive reviews on your Facebook business page. These reviews can help you balance out the negative reviews and help you enhance your brand reputation. 

You must keep the momentum going with continuous review generation campaigns to gather fresh feedback from happy customers. With the help of review management tools you can encourage happy clients to leave good reviews that can help you overshadow any occasional negative feedback.

Gathering more customer reviews on Facebook is truly a huge challenge. SocialPilot Reviews is here to provide you an easy way out.

SocialPilot Reviews is a perfect tool for you to manage your review collection campaigns. With SocialPilot Reviews you can automatically send personalized emails and SMS messages asking for reviews. This reduces the manual effort required to follow up with customers.

Now’s the time to ramp up your review collection! Gather as many customer reviews as possible to elevate your reputation management efforts.

Start Your 14-day Trial

4. Resolve Customer Issues

Customers leave bad reviews on Facebook whenever you fail to meet their expectations. You must apologize to the customer for the poor experience and offer them a solution. The solution may include offering a refund, a discount coupon, etc. 

If you genuinely try to resolve the consumer issue, it will give an impression to the customer and other people who read your response that your business takes customer satisfaction seriously. Thus this way you can turn the tide your way.

5. Reporting Fake Reviews

Although you can not delete reviews on Facebook, as a business owner, you can report any review which you believe violates the community standards of Facebook.

You can report Facebook reviews in four steps:

• Step 1: Go to the three dots (…) on the review and click on it.
• Step 2: Now select the “Find Support or Report Review” option.
• Step 3: Follow the prompts to report inappropriate content.
• Step 4: Now Facebook will review your report and take appropriate action. If the review breaches its guidelines, it will remove it from your business profile.

Disabling reviews on Facebook can be a strategic move for businesses facing overwhelming negative feedback or spam, providing a way to manage their online reputation during challenging times. However, it’s crucial to consider the pros and cons carefully. 

While turning off Facebook reviews can protect against misinformation and unwanted content, it also means losing valuable customer feedback and social proof. Instead of disabling reviews, consider engaging with bad reviews, encouraging positive reviews, and reporting inappropriate feedback. 

By addressing issues proactively and maintaining a positive online presence, businesses can better navigate the complexities of customer reviews and enhance their reputation.

Frequently Asked Questions

Can I change my review settings on Facebook?

Yes, you can change the review settings of your Facebook business account in just four steps. Go to your Facebook business page and open settings. Click on the ‘Page and Tagging’ option and disable the review by clicking the slider against the ‘Allow others to view and leave reviews on your Page’ option.

Will I get my reviews back once I re-enable the reviews?

Yes, your old reviews will remain on your Facebook page after you re-enable the reviews feature. Facebook typically stores historical data, including reviews, even if the feature is temporarily disabled.

About the Author

Abhas Mathur

Abhas is a seasoned content wizard with expertise in developing researched content that resonates with the target audiences. With a rich digital marketing and social media background, Abhas is adept at devising content strategies that drive organic brand growth.

You can find Abhas on LinkedIn here.

Related Posts

Manage social media effortlessly.

• Trial Begins Immediately
• No CC Required
• Change Plans Anytime
• Cancel Anytime

Start Your 14-Day Free Trial

Capabilities

Top Features

• © 2024 SocialPilot Technologies Inc. All Rights Reserved.
• Privacy Policy & GDPR
• Terms of Service
• Cookie Settings
• Follow us :

• Facebook Articles
• X (Twitter) Articles
• Instagram Articles
• YouTube Articles
• TikTok Articles
• SoundCloud Articles
• Spotify Articles
• Twitch Articles
• Order Status
• Facebook Management Services
• X (Twitter) Management Services
• Instagram Management Services
• YouTube Management Services
• TikTok Management Services

How To Delete Unwanted Facebook Reviews From Your Business Page

• December 13, 2023

Navigating the world of Facebook for business can often feel like a balancing act. On one hand, it’s a powerful platform to connect with customers and showcase your brand. On the other, it presents unique challenges, especially when it comes to managing your online reputation. Reviews on your Facebook business page can be a double-edged sword: while positive feedback can significantly boost your business, negative or fake reviews can harm your reputation and potentially impact your bottom line.

You know the drill: great reviews can make your day, but those not-so-great ones? They can be a bit of a headache, especially if you’re contemplating how to delete Facebook reviews that don’t accurately represent your business. But don’t sweat it! In this guide, we’re diving headfirst into how you can smartly handle your Facebook reviews, including steps to delete Facebook reviews that might be tarnishing your reputation unfairly. We’re talking everything from waving goodbye to those unwanted comments, to tackling tricky issues head-on, and even how to turn a bit of criticism into something constructive.

We’re here to help you make the most of every kind of feedback. Because, let’s face it, a Facebook page that’s managed like a pro? It’s like gold in today’s market. We’re all about transforming your page into a buzzing, vibrant place that both you and your customers will love. Ready to make your Facebook page shine? Let’s jump right in!

Facebook Review System Explained: What Every Business Needs to Know

Facebook’s review system might look simple at first glance, but there’s actually quite a bit to it. It’s where your customers get to have their say, rating your business on a scale from 1 to 5 stars and adding their own written reviews. These ratings and comments are out there for all to see on your business page, giving a real-time glimpse into what people think about your services or products. It’s a direct line to customer feedback, showing you and everyone else exactly where you stand.

You might be asking, “Why are these Facebook reviews so important?” It’s pretty straightforward: they’re often the first thing potential customers see when they check out your page. Positive reviews do wonders for your business by building trust and credibility. They’re real-life testimonials for everyone to see. On the other hand, negative reviews can be a caution sign, possibly making new customers hesitant. And it’s not all about the star ratings; the written feedback is incredibly valuable too. It gives you insight into what your business is doing well and the areas that might need a little adjustment.

A case study by BigCommerce highlights why online reviews matter, confirming that they significantly influence consumer behavior and business credibility. Effectively managing these reviews is essential for your online reputation, not just for damage control but as an opportunity to demonstrate excellent customer service and responsiveness. Each interaction, whether with positive or negative reviews, enhances your reputation and strengthens customer trust. In today’s competitive market, businesses are often looking for effective ways to stand out, and this is where services like ours come into play. By offering a solution for buying Facebook reviews , we help businesses highlight their strengths and create a positive first impression.

The Impact of Facebook Reviews on SEO for Businesses

Facebook reviews pack a punch not just in shaping what customers think about you, but they’re also ace players in the SEO game for your business. Alongside these reviews, another critical aspect of SEO is social signals, which can be enhanced through services like buying social signals . Let’s break down how these elements boost your online game:

• Kicking Up Your Search Rankings: Being active and getting positive vibes on your Facebook page can really turn up the volume in search engine results. Thanks to Facebook’s heavyweight status online, your good rep there can make you more visible.
• Local SEO Love: If you’re a local business, listen up: Facebook reviews are like gold. Search engines, think Google, pay close attention to these reviews when they decide who tops the local search charts. So, good reviews? Big win for local customer attraction.
• Trust and Clicks Go Hand in Hand: More Clicks, More Trust: When your reviews are glowing, people are more likely to click on your link in search results. Good ratings build trust. That often means more clicks on your website link.
• Keywords in Reviews Count: The cool thing about reviews is they’re packed with keywords that matter to your business – all thanks to your customers. Search engines notice these keywords, which can really help with your overall SEO efforts.

Simple Steps to Turn Off Reviews on Your Facebook Page

There might be times when you think about hitting the pause button on reviews on your Facebook business page. Maybe you’re dealing with a wave of unfair negative feedback, or you’ve got a strategic reason to take a breather. Whatever the case, turning off this feature is pretty easy-peasy. Let’s go through the steps:

• Head Over to Your Page Settings: First things first, log into your Facebook account and make your way to your business page. This is where the magic happens.
• Find ‘Settings’: Look up at the top right corner of your page. You’ll see the ‘Settings’ option winking at you. Give it a click.
• Dive into ‘Templates and Tabs’: Once you’re in Settings, keep an eye out for ‘Templates and Tabs’. It’s in there somewhere. Found it? Great, click on that.
• Time to Turn Off Reviews: Now for the main event. Scroll down until you spot the ‘Reviews’ tab. Notice that little slider next to it? Just flip that switch to ‘Off’, and you’re all set.

And that’s it! You’ve successfully turned off the reviews on your Facebook business page. This can be a temporary solution as you strategize the best ways to manage or delete Facebook reviews that are impacting your business.

Pros and Cons of Turning Off Reviews on Facebook

When it comes to managing your Facebook business page, deciding whether to keep the reviews section active can be a tricky choice. Let’s weigh the benefits and drawbacks to help you make an informed decision. Here are some key pros and cons to consider:

                                        PROS

• Get a Handle on Negative Feedback: Swamped with unfair negative reviews? Turning off reviews can give you a breather and let you regain control over the narrative.
• Shift the Spotlight: This also opens up a chance to steer your audience towards other ways to connect, like diving into your posts or reaching out directly.

                                             CONS

• Missing Out on Customer Gold: Reviews aren’t just comments; they’re insights. Turning them off means you might miss out on valuable feedback that could help your business grow and improve.
• Trust Goes Both Ways: New potential customers dropping by your page might get a bit hesitant if they don’t see any reviews. Reviews often act as a trusty signal for new customers.

Your Go-To Guide for Reporting a Problem on Facebook

Encountering a fake or inappropriate review on your Facebook business page can be frustrating. Fortunately, Facebook provides a way to report such reviews. Here’s a step-by-step guide on how to do it:

• Navigate to the Review: Go to the ‘Reviews’ section on your business page and find the review you want to report.
• Click on the Three Dots: On the top right corner of the review, you will see three dots (⋮). Click on them.
• Report the Review: From the drop-down menu, select ‘Find support or report Recommendation’.
• Follow the Prompts: Facebook will ask you why you’re reporting the review. Choose the option that best describes your issue.

Once you hit that report button, the review heads over to Facebook’s moderation team for a check-up. Keep in mind, though, that reporting a review doesn’t always mean it’ll get the boot. Facebook usually says goodbye to reviews that break their Community Standards , like:

• Spam or Make-Believe Stuff: This includes reviews that are more ad than advice, or ones that smell fishy and fake.
• No Room for Nastiness: If a review’s got mean, threatening, or just plain hateful words, it’s on the chopping block.
• Off-Topic Rambles: Remember, reviews are there to talk about your business and what it’s like to be your customer. They’re not the place for someone’s unrelated thoughts or stories. If a review strays off into the wild blue yonder, not really touching on their actual experience with your business, it’s not playing by the rules.

The time it takes for Facebook to do its thing can vary, but it’s a solid way to shield your business from the kind of content that does more harm than good. Just a heads-up: genuine negative feedback, the kind that doesn’t feel great but is still fair, usually gets to stay. When that happens, your best move is to stay cool, professional, and address any issues the customer brings up.

Best Practices for Responding to Negative Reviews

Dealing with negative reviews on Facebook can feel like a tightrope walk, but here’s the thing: handling them well can actually flip the script and open up new opportunities. Let’s break down how to tackle those tough reviews with a mix of professionalism and heart:

• Be Quick and Kind: Jump on those reviews fast and keep your cool. Quick, polite responses show you’re all ears and value what your customers have to say. Staying courteous, no matter what the review says, is key.
• Own It and Say Sorry: Even if you’re not on the same page as the reviewer, acknowledge what they’ve gone through. Dropping in a sincere ‘sorry’ shows you’re taking their feedback to heart.
• Bring Solutions to the Table: If it fits the bill, offer a way to make things right or invite them to reach out directly to sort things out. This kind of move shows you’re serious about keeping your customers happy.
• Keep It Short and Sweet: No need for essays or excuses. A brief, to-the-point reply is your best bet.
• Turn Feedback into Gold: Every negative review is a chance to get better. Spot a common theme? Maybe it’s time for a tweak or two in your service or product.

Responding to those less-than-stellar reviews with a blend of professionalism and empathy is a game-changer. It tells everyone – both your current and potential customers – that you’re not just responsible but also truly care about their experiences. This approach can actually give your reputation a nice boost, highlighting your dedication to great service and ongoing improvement.

Remember, all businesses get some criticism now and then. It’s not the criticism itself, but how you respond to it that really shapes your business’s image and swings public opinion in your favor. Stick to these best practices, and you can transform a negative review into a shining example of what your business stands for in terms of values and customer care.

Encouraging Positive Reviews: Proactive Tactics for Businesses

Building up a treasure trove of positive reviews on your Facebook business page isn’t just luck. It’s all about getting proactive and encouraging those happy customers to spread the good word. Here are some tips to gently guide them towards leaving those glowing reviews:

• Just Ask: It’s amazing what a simple ask can do. After a great interaction or sale, why not ask your customers to drop a review? A little encouragement can go a long way.
• Make Reviewing a Breeze: Clear directions or a handy link to your review page can make all the difference. The simpler it is, the more likely they’ll leave their thoughts.
• Tap Into Regulars: Those customers who keep coming back? They’re like gold. They already love what you do, so nudging them for a review can often lead to some really positive feedback.
• Reply to Every Review: Show you’re listening by responding to all reviews, good and bad. This kind of interaction can inspire more customers to chime in with their own experiences.
• Reminder Power: A gentle nudge in your emails or newsletters can remind folks to leave a review. Sometimes all they need is a little prompt.

A page full of positive reviews does wonders for your business. It’s not just about looking good; it’s about earning trust and showing potential customers that you’re the real deal. Sure, a few negative reviews add to the authenticity, but a solid base of happy customer stories sets a great tone.

Encouraging these reviews is part of building a strong, trust-filled relationship with your customers. It’s about creating an online space that’s both genuine and inviting. By putting these proactive measures into play, you’re setting the stage for an authentic and appealing online presence that speaks volumes to both your loyal fans and those just discovering you.

Getting a handle on how to delete Facebook reviews and manage them effectively is a crucial piece of the puzzle in managing your business’s online rep. In this handy guide, we’ve walked through the steps to report those no-no reviews, how to switch off the review feature when needed, and the fine art of handling negative feedback like a pro. Plus, we’ve highlighted how vital it is to get those thumbs up from your happy customers.

Think of your Facebook business page as a major player in your brand’s story. When you dive into those reviews, responding to the good, the bad, and everything in between, you’re not just chatting – you’re showing the world that you’re all about top-notch service. This kind of engagement can really make your brand shine brighter.

So, here’s the deal: owning your Facebook presence is a smart move. It’s more than just upkeep; it’s about actively shaping how your business is seen and trusted online. In the big, bustling world of digital, this effort can make a real difference in how your business stands out.

I kicked off my blogging journey back in my university days as a marketing student and totally fell in love with writing. Now, I’m freelancing for several websites, including RedSocial. If you ever want to chat, give feedback, or collaborate, don’t hesitate to reach out!