consumer rights essay class 10

CBSE Notes For Class 10
Class 10 Social Science Economics
Chapter 5 Consumer Rights

CBSE Notes Class 10 Economics Chapter 5 - Consumer Rights

In the last chapter of Economics, you will discuss the issue of consumer rights within the context of the Indian market. CBSE Notes Class 10 Economics Chapter 5 on Consumer Rights helps you to understand that the awareness of being a well-informed consumer arose out of the consumer movement and the active participation of people through their struggles over a long period. This chapter also provides details of a few organisations helping consumers in different ways. Finally, it ends with some critical issues of the consumer movement in India.

Go through these CBSE Class 10 Notes and get an insight into all the topics of this chapter. You can also download these notes in pdf format by clicking on the link below.

Chapter 1 Development
Chapter 2 Sectors of the Indian Economy
Chapter 3 Money and Credit
Chapter 4 Globalisation and the Indian Economy

CBSE Notes Class 10 Economics Chapter 5 – Consumer Rights

The consumer in the marketplace.

We participate in the market both as producers and consumers.

As producers of goods and services, we could be working in any of the sectors, such as agriculture, industry or services.
Consumers participate in the market when they purchase goods and services that they need. These are the final goods that people use as consumers.

The rules and regulations are required for the protection of consumers in the marketplace.

Consumer Movement

In India, the consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Because of all these efforts, a significant initiative was taken in 1986 by the Indian government. It has implemented the Consumer Protection Act 1986 , popularly known as COPRA .

Safety Is Everyone’s Right

Consumers have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property. Producers need to strictly follow the required safety rules and regulations.

Information about Goods and Services

When you buy any commodity, you will find certain details given on the packing, such as:

Ingredients used
Batch number
Date of manufacture
Expiry date
The address of the manufacturer

This information has been displayed because consumers have the right to get information about the goods and services that they purchase. Consumers can then complain and ask for compensation or replacement if the product proves to be defective in any manner.

In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act . This law ensures that its citizens get all the information about the functions of government departments.

When Choice Is Denied

Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service or not.

Where Should Consumers Go to Get Justice?

Consumers have the right to seek redressal against unfair trade practices and exploitation. The consumer movement in India has led to the formation of various organisations known as consumer forums or consumer protection councils . They guide consumers on how to file cases in the consumer court.

COPRA , a three-tier quasi-judicial machinery at the district, state and national levels, was set up for the redressal of consumer disputes.

The district-level court called District Forum, which deals with cases involving claims up to Rs 20 lakh
The state-level court, called State Commission, deals with cases involving claims between Rs 20 lakh and Rs 1 crore.
The national level court is known as the National Commission, which deals with cases involving claims exceeding Rs 1 crore. If a case is dismissed in district-level court, a consumer can also appeal in the state and subsequently in national-level courts.

Learning to Become Well-Informed Consumers

The enactment of COPRA has led to the setting up of separate departments of Consumer Affairs in central and state governments. The logo with the letters ISI, Agmark or Hallmark helps consumers to get assurance of quality while purchasing goods and services.

Taking the Consumer Movement Forward

India is one of the countries that has exclusive courts for consumer redressal. 24 December is observed as National Consumers’ Day in India. After more than 25 years of the enactment of COPRA, consumer awareness is spreading, though slowly, in our country. For the speedy process of the consumer movement, we require a voluntary effort and active participation of the people.

We hope CBSE Class 10 Social Science Notes helped you in your studies. Keep learning and stay tuned for more updates on CBSE and NCERT. Download the BYJU’S App and subscribe to the YouTube channel to access interactive maths and science videos.

Frequently Asked Questions on CBSE Class 10 Economics Notes Chapter 5 Consumer Rights

What is a ‘consumer organisation’.

A consumer organisation/association is a membership-based non-governmental non-profit body created to promote the interests of consumers of goods and services.

What are the basic rights of consumers?

1. Right to safety 2. Right to choose 3. Right to be informed 4. Right to consumer education 5. Right to be heard 6. Right to seek redressal 7. Consumer Protection Act

What does ‘ISI’ stand for?

The ISI mark is by far the most recognised certification mark in the Indian subcontinent. The name ISI is an abbreviation of Indian Standards Institute, the former name of the Bureau of Indian Standards.

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School Education /

NCERT CBSE Class 10 Economics Chapter 5 Notes: Consumer Rights

Updated on
June 28, 2024

In today´s session class of NCERT CBSE Class 10 Economics Chapter 5 Notes: Consumer Rights we will explore the role of consumers in the marketplace and their rights. Now, who are Consumers? Consumers are people who buy goods and services for their personal use.

The consumers interact with the producers who sell these products. Consumers need to be aware of their rights, such as the right to safety and the right to information about products.

This chapter also discusses how consumers can protect themselves from exploitation and how laws like the Consumer Protection Act help safeguard their interests.

Table of Contents

1 The Consumer in the Market Place
2 Consumer Movement
3 Consumer Rights
4 Right to Information Act
5 Taking the consumer movement forward

Check Out NCERT CBSE Class 10 Economics Chapter 5 Notes: Consumer Rights

The Consumer in the Market Place

Also Read: NCERT Class 6 Maths Chapter 9 ‘Data Handling’: Notes and Solutions (Free PDF)

Consumer Movement

Consumer rights, right to information act, taking the consumer movement forward.

Also Read: NCERT Chapter 7 Women Caste and Reform: Class 8 Notes (Free PDF)

Ans: A consumer is someone who buys goods and services for personal use or consumption.

Ans: The consumer movement aims to protect consumers from unfair trade practices. It involves educating consumers about their rights and responsibilities. Consumer organizations work to raise awareness and fight for consumer rights.

Ans: The 6 consumer rights in class 10 chapter 5 of Economics includes: – Right to safety: Consumers have the right to be protected from harmful products. – Right to information: Consumers should be informed about the details of products. – Right to choose: Consumers can select from a variety of products at competitive prices. – Right to be heard: Consumers’ interests should be represented in policies and decisions. – Right to redressal: Consumers can seek compensation for faulty goods or services. – Right to consumer education: Consumers have the right to learn about their rights and responsibilities.

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