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Waiter & Waitress Job Description: All Key Roles & Duties

11 min read · Updated on October 03, 2024

Use this Waiter and Waitress job description for a job-winning resume.

Waiting tables is a great part-time or full-time career option for those wanting to make some extra cash, seeking to gain experience, or looking for a career path with flexibility and the opportunity to work throughout the country and world. If you're seeking a Waiter or Waitress job, you need a resume that does what it's supposed to do – land you interviews. 

To meet that goal, it's beneficial to refer to Waiter and Waitress job descriptions to help create your resume. In this post, we share a Waiter and Waitress job description and tips to help you craft a resume that's sure to turn heads.

What are the duties of a Waiter and Waitress?

Waiters and Waitresses have the critical job of greeting guests and ensuring they have a pleasant dining experience. Out of all of the types of positions at dining establishments, Waiters and Waitresses spend the most time with guests, making these roles fundamental to the success of the business. 

From ensuring their stations are clean and refilling drinks regularly to explaining menu options and sending special food requests to the kitchen, Waiters and Waitresses interact with dining guests on several levels. They're also responsible for providing guests with their bills and ensuring they receive the correct change or credit card receipt. 

Waiters and Waitresses are also assigned rotating opening and closing duties to support the entire wait staff. At the end of a shift, for example, they might be assigned to clean coffee pots, restock items, or clean the food runner station.  

What is the difference between a Waiter, Waitress, and Server?

The term “server” can be used interchangeably with the terms “waiter” and “waitress.” Servers, Waiters, and Waitresses all serve the same function of waiting on or serving guests at dining establishments. 

The term “waiter” refers to those identifying as male, and the term “waitress” refers to those identifying as female. The term “server” is gender-neutral and often considered more politically correct compared to “waiter” and “waitress.” However, many patrons and establishments still use these latter terms today. 

In what types of establishments do Waiters and Waitresses work?

Waiter and Waitress positions are available in numerous establishments serving food. You might find a Waiter and Waitress job description for any of the following types of dining experiences:

Casual restaurants

Fine-dining restaurants

Coffee shops

General bars

Convention centers

Banquet halls

As you research Waiter and Waitress job description, search for any of the following titles:

Cocktail Waiter or Waitress

Fine-dining Waiter or Waitress

Fine-dining Server

Cocktail Server

Waiter or Waitress

Food and Beverage Waiter or Waitress

Food and Beverage Server

Bar Waiter or Waitress

Head Server 

Head Waiter or Waitress

Banquet Waiter or Waitress

Banquet Server

Regardless of the type of Waiter or Waitress position you hold, most of the skills and job duties will be similar. However, you might require specialized skills for some establishments. For example, a Waiter or Waitress that works at a coffee shop might also need to know how to use an espresso machine, where this skill wouldn't be needed at establishments that didn't sell specialty coffee drinks. 

What are the five things a Waiter and Waitress must have?

There are several qualities a Waiter or Waitress must have to succeed in serving guests, making tips, and supporting the establishment. If we had to choose the five top required competencies, the following would be in the running: 

Customer service. Customer service is a must to meet the needs of guests. Customer service includes having strong interpersonal skills, the ability to actively listen, empathy, problem-solving skills, and more. 

Menu knowledge. It's frustrating for guests when a Waiter or Waitress can't answer their questions about the menu. And, if a Waiter or Waitress doesn't have a deep appreciation for menu items, it makes it challenging for them to do things like upsell, inform guests of their options, know ingredients for those with allergy concerns, and offer wine and cocktail options that complement meals. 

Effective and clear communication. To meet their needs and the needs of others, Waiters and Waitresses must be able to effectively communicate with guests, kitchen staff, other servers, hostesses, bartenders, bussers, and anyone else working in or visiting the restaurant. 

Positive attitude. Working in a dining establishment can be extremely rewarding, though it can come with a lot of challenges, as well. As such, it's essential and helpful for Waiters and Waitresses to  maintain a positive attitude to navigate the more challenging aspects of their jobs.

Work well under stress while multitasking. Waiters and Waitresses have a lot of tasks they're doing simultaneously or back to back, from greeting guests, refilling drinks, and cashing guests out to taking orders, communicating with the kitchen, and keeping up with their assigned tasks during their shifts. As a result, they have to be able to do these things efficiently and while staying calm.  

We cover several additional skills and qualities necessary for a Waiter or Waitress later in this post. 

Why use a Waiter and Waitress job description for resume development?

Reviewing a Waiter and Waitress job description provides three specific benefits in terms of your job search, including:

You can identify potential skills and experience gaps. If you're searching job descriptions and notice a common theme where you're missing a particular skill for the positions you most desire, you have the opportunity to remedy it. You can search for things like training courses, certifications, volunteering, and internships to help fill those gaps.

You learn what a particular employer is seeking. Reviewing a Waiter and Waitress Job description allows you to assess a bit about the company and what the employer is seeking – including credentials, skills , and experience – and whether you would be a good fit and enjoy working for that organization. 

You can identify keywords to help target your resume. As you explore job descriptions, you want to highlight the skills, experience, and training you have that meet what the employer is seeking. These highlights are the keywords you can use to target your resume for each job application.  

Wisely incorporating keywords into your resume is one way to create an ATS-friendly resume that gets past an employer's ATS or applicant tracking system. Keywords also catch the eye of hiring managers. 

Waiter and Waitress job description example

Let's now take a look at a Waiter/Waitress job description. As you review this job description, practice noticing the skills and experiences you have that align with the listed requirements. Also, pay attention to any skill gaps you might have, so you can work on those. 

Waiter/Waitress job description:

The Waiter/Waitress will take customer orders and serve food and beverages to guests in our restaurant. They're always aware of guest satisfaction to deliver the perfect service experience and ensure high-quality food and drinks to guests. 

Duties and responsibilities include, but are not limited to, servicing the guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable, and well attended to at all times.

Waiter or Waitress duties and responsibilities:

Provide the perfect service experience for restaurant patrons

Ensure the guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions, and make menu recommendations

Serve customers in an accommodating manner

Must know all food, liquor, beer, wine, and retail offered

Apply positive suggestive sales approach to guide guests

Pre-bus tables, maintain table cleanliness, bus tables, and remove dirty plates

Look for ways to avoid waste and limit costs

Assist in keeping the restaurant clean and safe

Provide responsible service of alcoholic beverages

Deliver food and beverages to any table as needed

Must follow all cash handling policies and procedures

Report to property on time and in proper uniform

Process payments of food and drink orders with the cash register

Coordinate with kitchen staff to deliver accurate food orders

Waiter or Waitress job requirements:

Must be of legal age to serve alcoholic beverages 

Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Commission statutes, including a Food Handlers Card

Must have clear written and verbal communication skills

Must have the physical abilities to carry out the functions of the job description

Must be able to responsibly handle cash transactions

Must be able to consolidate and coordinate needs for all tables within their station

Must be able to carry food and beverages

Must be able to work in a team environment

Must attend food safety training 

High school diploma or equivalent; college degree preferred

At least one year experience as a food server within a restaurant, hotel, or conference center operation

Any related customer service/oriented experience will be considered

Ability to comprehend and effectively communicate in fluent English

Waiter and Waitress skills & proficiencies

Several hard and soft skills are necessary to be a successful Waiter or Waitress, and your resume needs to showcase these skills to land interviews. Soft skills are the people skills required to get along well with others. Unlike hard skills, they're not easily measured. We can improve our soft skills through professional and personal experiences and training. 

Hard skills are the technical skills you need to complete necessary job functions. They are measurable and objective. We acquire hard skills through education and training. 

Let's look at some of the most in-demand skills employers seek in a Waiter or Waitress, broken down by hard and soft skills. 

Hard skills for a Waiter or Waitress

Selling to Customer Needs

Physical Strength

Point-of-sale Systems

Food Safety

Food Handlers Card certification

OSHA (Occupational Safety and Health Association) standards

Food and Beverage Knowledge

Soft skills for a Waiter or Waitress

Verbal Communication

Excellent Customer Service

Conflict Resolution

Problem-solving

Persistence

High Energy

Thoroughness

Professionalism

Interpersonal Relationships

Social Perceptiveness

Positive Attitude

Dependability

High Stress Tolerance

Adaptability

Flexibility

Time Management

Organization

Good Memory

How can AI help craft my Waiter/Waitress resume?

Some struggle to come up with the right keywords and content to include in their resume. If this defines you, AI might be able to help. Though it's not ever recommended to submit an AI-generated resume, AI can serve the purpose of helping you determine what's best to include in your resume. An AI tool like ChatGPT can analyze various job descriptions and the content that stands out in them. It can also analyze various sections of your resume and help identify keywords for you to use, as well

Should I put Waiter or Waitress on my resume?

This post is geared toward those seeking a Waiter or Waitress position, and it goes without saying that if you're seeking a Waiter or Waitress position, then you definitely want to include your past experience in those types of roles on your resume. 

For future reference, if you're seeking a different type of position, then it depends. If a Waiter or Waitress position is clearly relevant to the position you're applying to, include it. If not, then you should forgo including it in most instances, especially if you have plenty of other relevant experience. 

However, if you're changing careers or are an entry-level candidate, it could be worth including your role as a Waiter or Waitress due to the transferable skills required for the position. Holding down a Waiter or Waitress job shows you have interpersonal, time management, multitasking, and organizational skills, for example. It also shows you can do basic math and work well under pressure. 

If you need to showcase these types of skills and have limited experience to do so, then including a Waiter or Waitress position on your resume makes sense. 

Use Waiter and Waitress job descriptions to enhance your resume

You now have a Waiter and Waitress job description and list of skills to help guide the creation and updating of your resume. Allow your skills to shine and stand out to land a job waiting tables today!

Is your resume ready to submit to employers? If you're unsure, why not take advantage of our free resume review to receive valuable insights and tips to help you stand out in your job search.

Recommended Reading:

How to Tailor Your Resume to a Specific Job Description

Customize Your Resume to Stand Out From the Crowd

What's an ATS-Friendly Resume? And How to Write One

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7 Signs Your Resume is Making You Look Old

Software Developer Top Needed Skills

How to Maximize Your Resume Action Words to Wow the Employer

See how your resume stacks up.

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Waitress Resume Examples

Are you looking to make a career in the restaurant industry? Do you have the experience and skills needed to be successful as a waitress? Then having a well-crafted resume is essential. Writing a resume for a job in the restaurant industry can be tricky because competition is stiff and employers are looking for specific skills and experience. However, with the right tips and tricks, you can create a resume that will catch the eye of employers. This guide will give you an insight on how to write an effective waitress resume and provide you with examples of waitress resumes to use as inspiration.

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123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced waitress who has worked in various settings ranging from casual restaurants to high- end establishments. I have a proven track record of providing excellent customer service, taking orders accurately, and managing tables efficiently. I am knowledgeable about food, wine, and spirits, and have a natural talent for creating an enjoyable dining experience.

Core Skills :

• Excellent customer service
• Accurate order taking
• Table management
• Food and wine knowledge
• Multi- tasking
• Problem solving

Professional Experience :

• Waitress, The Grille, May 2020 – Present
• Provide top- notch customer service and friendly, efficient service
• Accurately take orders and communicate with kitchen staff
• Professionally and efficiently manage tables
• Offer advice on food and wine pairings
• Resolve any customer complaints

Education :

• High School Diploma, 2020
• ABC High School, Anytown, USA

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Waitress Resume with No Experience

Highly enthusiastic and motivated Waitress eager to provide exceptional customer service and hospitality. A passionate individual with excellent communication and organizational skills. Looking for an opportunity to build a career in the hospitality industry.

• Outstanding interpersonal and customer service skills
• Excellent communication skills in both written and verbal forms
• Organized and efficient multi- tasker
• Strong problem- solving abilities
• Highly motivated to learn and grow
• Knowledgeable in food safety regulations

Responsibilities

• Greeted customers and presented them with menus
• Took orders and served food and drinks
• Checked customers’ IDs to ensure they meet minimum age requirements
• Addressed customer inquiries and concerns
• Processed cash, card, and other payments
• Cleaned and organized the dining area
• Ensured compliance with health and safety regulations
• Assisted in preparing food items when needed
• Provided excellent customer service by delivering a positive and friendly experience

Experience 0 Years

Level Junior

Education Bachelor’s

Waitress Resume with 2 Years of Experience

Highly motivated Waitress with 2 years of experience in the restaurant industry. Possessing strong customer service and communication skills, an outgoing personality and an ability to work in a fast- paced environment. Experienced in delivering excellent customer service to ensure customer satisfaction while taking orders, handling payments, and responding to customer inquiries.

• Excellent Customer Service
• Attention to Detail
• Strong Time Management
• Cashiering and Table Management
• Flexibility

Responsibilities :

• Greeting customers and taking orders
• Serving food and beverages
• Clearing tables and resetting for new customers
• Accurately ringing up orders and taking payments
• Maintaining knowledge of menu items and specials
• Providing excellent customer service and answering customer inquiries
• Ensuring a clean and organized dining area at all times

Experience 2+ Years

Waitress Resume with 5 Years of Experience

Friendly and experienced waitress with 5 years of work experience in hospitality- related industries. Skilled in providing outstanding customer service, taking orders, accurately handling payments and delivering exceptional dining experiences. Strong communicator with a knack for multitasking and keeping cool under pressure in high- volume settings.

• Customer service
• Menu knowledge
• Cash handling
• Food preparation
• Team collaboration
• Cleaning and sanitizing
• Greeted customers, answered questions, and took orders.
• Communicated with kitchen staff to ensure orders were correct.
• Delivered food to tables in a timely manner.
• Monitored customer satisfaction and addressed customer complaints.
• Ensured tables were properly set and sanitized.
• Assisted with food preparation.
• Accurately handled payments and reconciled cash drawers.
• Replenished drinks and condiments as needed.
• Communicated and maintained positive relationships with customers.

Experience 5+ Years

Level Senior

Waitress Resume with 7 Years of Experience

Experienced Waitress with 7 years of working in the hospitality industry. Possesses an excellent customer service record, knowledgeable in restaurant operations and experiences in order- taking and food and beverage service. Proficient in POS systems and cash handling. Possesses excellent communication and interpersonal skills to ensure customer satisfaction and a pleasant dining experience.

• Food and beverage service
• POS systems
• Order- taking
• Interpersonal communication
• Problem- solving
• Greet customers and present menus
• Suggest food and beverage items to customers
• Answer questions regarding menu items
• Take orders and enter them into the POS system
• Deliver food and beverages to customers
• Check on customer satisfaction throughout the meal
• Handle payments and cash transactions
• Handle customer complaints and provide solutions
• Clean and reset tables
• Ensure all restaurant regulations are met regarding hygiene and safety

Experience 7+ Years

Waitress Resume with 10 Years of Experience

I have 10 years of experience working in the hospitality industry as a waitress. I have extensive knowledge in providing excellent customer service, preparing and serving food and beverages, and handling cash transactions. I am an excellent team player and I am always willing to lend a hand when needed. I am also confident in my ability to multi- task and remain professional in a fast- paced environment.

• Proven ability to provide excellent customer service
• Knowledgeable in food and beverage preparation
• Skilled in managing cash transactions
• Demonstrated ability to multi- task
• Excellent team player
• Ability to remain professional in a fast- paced environment
• Greet and serve patrons in a friendly and professional manner
• Prepare and serve food and beverages to customers
• Restock and replenish supplies throughout the shift
• Ensure adherence to health and safety regulations
• Monitor customer satisfaction and take action to ensure customer satisfaction
• Handle cash and credit card transactions accurately and efficiently
• Assist with cleaning duties as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Waitress Resume with 15 Years of Experience

An experienced and customer service- focused waitress with 15 years of experience in the restaurant industry. Possesses an excellent record of providing outstanding customer service and working collaboratively with team members in a fast- paced environment. Demonstrates strong knowledge of food and beverage menus, table settings and sanitation guidelines. Committed to maintaining a professional and friendly demeanor at all times while delivering efficient and high- quality service.

• Excellent customer service skills
• Knowledge of food and beverage menus
• Time management
• Positive attitude
• Greet customers and take orders
• Prepare and serve food and drinks
• Check customer satisfaction with food and drinks
• Clean and clear tables and other areas
• Answer customer queries and resolve issues
• Follow all health and safety regulations
• Maintain up- to- date knowledge of menus and specials
• Collect payments from customers
• Ensure proper table settings

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Waitress resume?

A waitress resume should include all the essential elements that make up a professional resume, including a summary and work experience section. To make your resume stand out from other applicants, here are some tips for what should be included:

• An informative summary that highlights your customer service skills, and any other applicable skills that make you a great waitress
• Relevant work experience in the food and beverage industry, such as experience as a waitress, bartender, or other similar roles
• Any certifications or licenses you have earned related to the food and beverage industry
• Your availability, such as the days and hours you are available to work
• Any special skills you might have, such as your ability to manage multiple tasks simultaneously, handle difficult customers, or any other special skills that would make you a great waitress
• Any educational background that is relevant to the job, such as a hotel management degree or a degree in hospitality management
• Any awards or special recognition you have received for your work as a waitress, such as a customer service award
• References from previous employers who can speak to your qualifications for the position

By including all these elements, you will be able to create a comprehensive resume that will help you stand out from the competition and get the job as a waitress.

What is a good summary for a Waitress resume?

A waitress resume should be concise and include pertinent information about a candidate’s experience, skills and achievements. It should demonstrate an applicant’s ability to provide outstanding customer service and ensure the satisfaction of each patron. It should also include detail about any previous experience in the restaurant industry, such as working as a hostess or bartender, and any additional skills that would be beneficial to the position. Finally, it should outline any specific certifications or trainings that may make the candidate more qualified than other applicants. A good summary for a waitress resume will highlight a candidate’s experience, skills, and achievements that make them a great fit for the position.

What is a good objective for a Waitress resume?

A waitress resume should focus on the skills and qualities that make you a great candidate for the job. By using an objective, you can showcase the most important aspects of your candidacy. A good objective for a waitress resume should include:

• Highlighting your customer service skills: A great waitress is not only knowledgeable about the menu, but also provides top-notch customer service. Make sure to emphasize your ability to create positive customer experiences.
• Demonstrating your multitasking abilities: Working as a waitress is a fast-paced job that requires you to juggle multiple tasks at once. Let employers know that you can handle the pressure.
• Showcasing your time management skills: As a waitress, you must be able to manage your time well in order to keep up with customer demands. Show employers that you’re an organized and efficient worker.

By including these qualities in your resume objective, you’ll be sure to stand out as an excellent waitress candidate.

How do you list Waitress skills on a resume?

Creating a resume to showcase your Waitress skills can make the difference between getting the job and being overlooked. A well-crafted resume can showcase your ability to balance customer service with efficiency, multitasking, and effective communication skills.

To effectively list Waitress skills on your resume, include:

• Knowledge of Food Handling and Safety: Demonstrate your knowledge of food safety, preparation, and storage.
• Multitasking: Showcase your ability to manage multiple tasks at once.
• Customer Service: Showcase your ability to provide exceptional customer service by providing a friendly and welcoming environment.
• Interpersonal Skills: List your ability to interact with customers and co-workers in a professional manner.
• Problem-Solving: Demonstrate your skills in resolving customer service issues and conflicts.
• Cash Handling: Showcase your ability to manage cash transactions, make change, and balance registers.
• Menu Knowledge: List your ability to properly explain menu items and special offers.
• Product Knowledge: Showcase your knowledge of food items, ingredients, and cooking methods.

By using the above tips and listing your Waitress skills on your resume, you can make sure you stand out from the competition and land the job you want.

What skills should I put on my resume for Waitress?

Are you looking to be a waitress and want to include the right skills on your resume? Having the right skills on your resume will make sure that you stand out to potential employers. Here is a list of the most important skills to include on your resume when applying for a waitress position:

• Table Service: You should be able to provide excellent table service to customers, from taking orders to delivering food and beverages.
• Customer Service: You must be able to provide excellent customer service to guests, from greeting them to making sure their experience is positive.
• Knowledge of Menu: You should have a good understanding of the menu and the items it includes.
• Multi-Tasking: You need to be able to handle many tasks at once and prioritize them accordingly.
• Organizational Skills: You should be able to stay organized and manage your time efficiently.
• Cash Handling: You should be able to handle cash and credit card transactions accurately.
• Teamwork: You should be able to work well in a team environment, collaborating with other staff members.
• Problem-Solving: You should be able to quickly assess and resolve customer complaints.

These are the most important skills to include on your resume for a waitress position. Make sure to highlight your skills and qualifications that make you stand out from the competition. Doing so will make sure your resume stands out to potential employers and helps you get the job you want.

Key takeaways for an Waitress resume

When writing a waitress resume, it is important to include any pertinent information that can help you stand out from the competition. This includes education, experience, and skills that are specific to the role. Here are some key takeaways to keep in mind when crafting your waitress resume:

• Highlight your experience: Showcase your experience in the food service industry, such as in previous waitressing roles and any food-related certifications you may have. Demonstrate your knowledge of customer service and hospitality, as well as your ability to multitask and work in a fast-paced environment.
• Highlight your skills: List any relevant skills you may have, such as knowledge of food safety and being able to handle customer complaints. Also list any computer skills you have, such as familiarity with restaurant scheduling software.
• Include education: Include any education you have related to the service industry, such as culinary school or a food and beverage management degree. Also include any relevant certifications you may have, such as food safety certification.
• List your references: Include at least three professional references that can speak to your work ethic, experience, and skills.

By following these key takeaways, you can create a compelling waitress resume that will help you stand out from the competition. Showcase your experience, skills, and education, and include references who can vouch for your abilities. With a well-crafted resume, you can land your dream job as a waitress.

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Top 20 Waitress Skills for Resume – Samples & How to Highlight

• Resume Format
• November 4, 2024
• Resume Skills

Waitress Skills for Resume : In the fast-paced world of hospitality, a skilled waitress is essential for delivering exceptional customer experiences. Crafting a standout resume is crucial for aspiring waitresses looking to secure their dream job. Highlighting the right skills can make all the difference, showcasing not only your capabilities but also your dedication to providing outstanding service.

This article presents the top 20 waitress skills that employers seek, along with practical samples to help you effectively showcase your strengths. From communication and multitasking to problem-solving and teamwork, these skills are vital in ensuring smooth operations and satisfied customers in any dining environment.

Learn how to strategically incorporate these skills into your resume, making it a powerful tool that captures attention and sets you apart from the competition. With the right approach, you can demonstrate your value and readiness to thrive in the bustling world of food service.

What are Waitress Skills

Waitress skills encompass effective communication, multitasking, and customer service. A successful waitress must possess strong organizational abilities, attention to detail, and a friendly demeanor. Knowledge of the menu, problem-solving skills, and the ability to handle cash transactions are also essential for ensuring a positive dining experience for customers.

Why Waitress Skills Important

Waitressing is more than just taking orders and serving food; it’s a multifaceted role that requires a unique set of skills. These skills are crucial for ensuring a positive dining experience, fostering customer loyalty, and enhancing the overall efficiency of a restaurant. Here are some key reasons why waitress skills are important:

• Customer Service Excellence : A skilled waitress knows how to engage with customers, making them feel valued and welcome. This personal touch can turn a one-time visitor into a regular patron.
• Effective Communication : Clear communication is essential for accurately taking orders and addressing customer inquiries. A waitress must convey information between the kitchen and the dining area seamlessly.
• Multitasking Ability : Waitresses often juggle multiple tables and tasks simultaneously. Strong multitasking skills ensure that all customers receive timely service, enhancing their overall experience.
• Problem-Solving Skills : Issues may arise, from incorrect orders to customer complaints. A proficient waitress can think on her feet, resolving problems quickly and efficiently.
• Team Collaboration : Working well with kitchen staff and fellow servers is vital for smooth operations. A cohesive team enhances service speed and quality.
• Attention to Detail : Noticing small details, such as dietary restrictions or special requests, can significantly impact customer satisfaction and safety.
• Sales Skills : A knowledgeable waitress can upsell menu items, increasing the restaurant’s revenue while providing customers with recommendations that enhance their dining experience.

In summary, waitress skills are essential for creating memorable dining experiences, ensuring customer satisfaction, and driving business success.

List of 20 Waitress Skills for Resume

• Customer Service
• Communication
• Multitasking
• Time Management
• Problem Solving
• Attention to Detail
• Cash Handling
• Menu Knowledge
• Food Safety
• Order Taking
• Conflict Resolution
• Adaptability
• POS System Proficiency
• Cleanliness and Sanitation
• Active Listening
• Physical Stamina
• Positive Attitude

Top Required Waitress Skills for Resume

• Customer Service Exceptional customer service skills ensure a positive dining experience. This involves greeting guests warmly, addressing their needs promptly, and maintaining a friendly demeanor throughout their visit, fostering a welcoming atmosphere that encourages repeat business.
• Communication Clear and effective communication is essential for taking orders accurately and conveying menu specials. It also involves listening attentively to customer preferences and complaints, ensuring that all interactions are smooth and efficient.
• Multitasking The ability to juggle multiple tables and tasks simultaneously is crucial in a fast-paced environment. This skill allows waitresses to manage orders, serve food, and attend to customer needs without compromising service quality.
• Time Management Effective time management ensures that orders are taken, prepared, and served promptly. This skill helps prioritize tasks, allowing waitresses to balance customer service with kitchen coordination, enhancing overall efficiency.
• Problem-Solving Quick thinking and problem-solving skills are vital for addressing customer complaints or unexpected issues. This involves assessing situations calmly and finding solutions that satisfy guests while maintaining service standards.
• Attention to Detail Attention to detail is critical for ensuring orders are accurate and presented well. This skill helps in remembering special requests, dietary restrictions, and ensuring that all aspects of service meet customer expectations.
• Teamwork Collaboration with kitchen staff and fellow waitstaff is essential for smooth operations. Strong teamwork skills foster a supportive work environment, ensuring that everyone works together to provide exceptional service.
• Cash Handling Proficiency in cash handling includes processing payments accurately and managing transactions efficiently. This skill ensures that financial exchanges are secure and that cash registers are balanced at the end of shifts.
• Menu Knowledge In-depth knowledge of the menu allows waitresses to make recommendations and answer customer inquiries confidently. This expertise enhances the dining experience by guiding guests through their choices.
• Sales Skills Effective sales skills enable waitresses to upsell menu items and specials, increasing restaurant revenue. This involves understanding customer preferences and suggesting items that align with their tastes.
• Food Safety Awareness Understanding food safety protocols is essential for maintaining a clean and safe dining environment. This skill ensures compliance with health regulations and protects customers from foodborne illnesses.
• Conflict Resolution The ability to manage and resolve conflicts is vital in a customer-facing role. This skill involves addressing disputes calmly and professionally, ensuring that customers leave satisfied even after issues arise.
• Physical Stamina Waitressing requires physical endurance to stand for long hours, carry heavy trays, and navigate busy dining areas. Stamina is crucial for maintaining energy levels and providing consistent service throughout shifts.
• Adaptability The restaurant environment can be unpredictable, requiring waitresses to adapt quickly to changing situations. This skill involves adjusting to varying customer volumes and menu changes while maintaining service quality.
• Empathy Empathy allows waitresses to connect with customers on a personal level, understanding their needs and emotions. This skill enhances customer satisfaction by making guests feel valued and cared for.
• Organizational Skills Strong organizational skills help waitresses manage their tables efficiently, keeping track of orders and customer preferences. This skill ensures that service runs smoothly and that no details are overlooked.
• Conflict Management The ability to manage conflicts effectively is crucial for maintaining a positive dining atmosphere. This skill involves de-escalating tense situations and finding amicable solutions that satisfy both customers and staff.
• Culinary Knowledge A basic understanding of culinary terms and cooking methods enhances communication with kitchen staff and allows waitresses to answer customer questions about food preparation and ingredients confidently.
• Positive Attitude Maintaining a positive attitude, even during busy shifts, creates a pleasant environment for both customers and coworkers. This skill fosters a welcoming atmosphere that encourages customer loyalty and satisfaction.
• Cultural Awareness Cultural awareness helps waitresses understand and respect diverse customer backgrounds. This skill enhances communication and service, ensuring that all guests feel comfortable and appreciated in the dining experience.

How to Highlight Waitress Skills on Resume

Highlighting your Waitress Skills on a resume is crucial for standing out in a competitive job market. Effective presentation of these skills can attract potential employers and showcase your ability to excel in a fast-paced environment. Here’s how to emphasize your Waitress Skills effectively:

• Use a Dedicated Skills Section : Create a specific section titled “Skills” where you list your Waitress Skills. Include both hard skills (like POS systems) and soft skills (like communication).
• Incorporate Keywords : Use “Waitress Skills” throughout your resume, especially in the summary and experience sections. This helps your resume get noticed by applicant tracking systems.
• Quantify Achievements : Highlight your Waitress Skills by providing numbers. For example, mention the number of tables served during peak hours or customer satisfaction ratings.
• Tailor to the Job Description : Analyze the job listing and match your Waitress Skills with the requirements. Use similar language to demonstrate your fit for the position.
• Showcase Customer Service Experience : Emphasize your ability to handle customer inquiries and resolve complaints. This is a vital aspect of Waitress Skills that employers value.
• Highlight Teamwork and Collaboration : Mention experiences where you worked effectively with kitchen staff and other waitstaff. Teamwork is essential in the restaurant industry.
• Include Relevant Certifications : If you have certifications related to food safety or customer service, include them. This enhances your Waitress Skills profile.
• Use Action Verbs : Start bullet points with strong action verbs like “managed,” “coordinated,” or “assisted” to convey your proactive approach.

By following these tips, you can effectively showcase your Waitress Skills and increase your chances of landing that desired position.

Sample Waitress Skills for Resume

Contact information.

Name: Jane Doe Phone: (123) 456-7890 Email: [email protected] Address: 123 Main St, Anytown, USA

Dedicated and friendly waitress with over 3 years of experience in fast-paced dining environments. Committed to providing excellent customer service and ensuring a positive dining experience for all guests.

• Customer Service: Exceptional ability to engage with customers and address their needs promptly.
• Communication: Strong verbal communication skills, ensuring clear and effective interaction with team members and guests.
• Multitasking: Proven ability to manage multiple tables and tasks simultaneously without compromising service quality.
• Cash Handling: Experienced in processing payments, handling cash, and managing the point-of-sale system.
• Menu Knowledge: In-depth understanding of menu items, including ingredients and preparation methods, to assist customers effectively.
• Team Collaboration: Ability to work collaboratively with kitchen staff and fellow waitstaff to ensure smooth operations.
• Problem Solving: Quick to resolve customer complaints and issues, ensuring satisfaction and repeat business.
• Time Management: Efficient in prioritizing tasks and managing time effectively during busy shifts.

Waitress ABC Restaurant, Anytown, USA June 2020 – Present

• Provided exceptional service to an average of 50 customers per shift, ensuring a positive dining experience.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Handled cash and credit transactions, maintaining accuracy in the point-of-sale system.
• Assisted in training new staff members on service protocols and menu knowledge.

Waitress XYZ Café, Anytown, USA January 2018 – May 2020

• Managed multiple tables, providing attentive service and maintaining a clean dining area.
• Developed strong relationships with regular customers, enhancing their dining experience.
• Participated in weekly staff meetings to improve service quality and address any operational concerns.

High School Diploma Anytown High School, Anytown, USA Graduated: May 2017

Certifications

• Food Handler’s Permit
• TIPS Certified (Training for Intervention Procedures)

Available upon request.

How to Develop Waitress Skills for Resume

Developing waitress skills is essential for creating an impressive resume that stands out to potential employers in the hospitality industry. Here are key steps to effectively develop waitress skills:

• Practice Customer Service : Engage with customers in various settings to enhance communication and interpersonal skills. Developing waitress skills in customer service is crucial for creating a positive dining experience.
• Learn the Menu : Familiarize yourself with the menu items, including ingredients and preparation methods. This knowledge helps develop waitress skills by allowing you to confidently answer customer inquiries.
• Improve Multitasking Abilities : Work on managing multiple tables and tasks simultaneously. Developing waitress skills in multitasking ensures efficient service during busy shifts.
• Enhance Problem-Solving Skills : Handle customer complaints and unexpected situations with grace. Developing waitress skills in problem-solving builds resilience and adaptability.
• Gain Experience : Seek part-time or volunteer positions in restaurants or cafes. Real-world experience is invaluable for developing waitress skills and understanding the dynamics of the industry.
• Seek Feedback : Ask for constructive criticism from peers and supervisors to identify areas for improvement. This feedback loop is vital for continuously developing waitress skills.

By focusing on these areas, you can effectively develop waitress skills that will enhance your resume and increase your chances of landing a job in the competitive hospitality field.

Also Read : How to Add Skills Section in Resume

FAQs about Waitress Skills

What are essential waitress skills to include on a resume.

Essential Waitress Skills to highlight on your resume include excellent communication, multitasking, customer service, and problem-solving abilities. Additionally, showcasing your knowledge of food and beverage menus, cash handling, and teamwork can set you apart from other candidates and demonstrate your capability in a fast-paced environment.

How can I demonstrate my Waitress Skills on my resume?

To effectively demonstrate your Waitress Skills on your resume, use specific examples from your previous experience. Highlight achievements, such as improving customer satisfaction ratings or successfully managing busy shifts. Quantifying your accomplishments can make your skills more impactful and provide potential employers with a clear picture of your capabilities.

Why are Waitress Skills important for job applications?

Waitress Skills are crucial for job applications because they reflect your ability to provide excellent service in a high-pressure environment. Employers seek candidates who can communicate effectively, handle multiple tasks, and resolve issues quickly. By showcasing these skills, you increase your chances of standing out and securing an interview.

How do I improve my Waitress Skills for my resume?

To improve your Waitress Skills, consider taking courses in customer service, food safety, or communication. Gaining hands-on experience through internships or part-time jobs can also enhance your skills. Additionally, seeking feedback from colleagues and supervisors can help you identify areas for improvement and refine your abilities.

What soft skills are considered vital Waitress Skills?

Vital soft Waitress Skills include strong interpersonal communication, empathy, adaptability, and teamwork. These skills enable you to connect with customers, understand their needs, and work collaboratively with colleagues. Highlighting these soft skills on your resume can demonstrate your ability to create a positive dining experience and contribute to a harmonious work environment.

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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9 Waitress Resume Examples [& Templates]

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• Waitstaff Resumes
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Waitress/Waiter Resume FAQs

It takes a village to raise a child and run a restaurant. Diners, cocktail lounges, and five-star restaurants—none could function without a strong service staff.

Waitresses and hostesses are the first contact points for incoming customers, so naturally, waitresses must be punctual, informative, and detail-oriented to excel in their roles. If you feel you have all those characteristics, you may have what it takes to be a fantastic waitress!

You just need to translate those skills and personality traits onto your waitress cover letter and resume. Believe us. We get it— making a resume  from scratch can be daunting, but  the following nine waitress resume samples and  resume writing tips  can help you get moving down the path toward your dream waitress position in 2024 .

Waitress Resume

or download as PDF

Why this resume works

• If you mention being “customer-oriented,” that skill should be displayed in some of your bullet points.
• For example, saying that you “maintained a courteous attitude, ensuring shoppers enjoyed a positive experience” breathes life into what you already listed as a strength.
• Hiring managers love seeing your impact in previous roles, especially when you use metrics to quantify it in both your resume and when creating a cover letter .

Waiter Resume

• From there, you can showcase your ability to work with others to improve customer satisfaction and overall performance.

Waitress Resume No Experience

• For example, cashier, sales associate, and waitress positions are customer-facing and require you to be approachable and empathetic—two valuable soft skills you can apply to any job, not to mention—life!
• Your objective should describe your professional background in a nutshell, giving employers an idea of your skillset.
• Like the resume summary, the objective’s value comes from customization, so mention the name of the restaurant you’re applying to and why you’d like to join their team. 

Head Waitress Resume

• What is ATS? It’s the software employers use to sort candidates based on the number of keywords (skills) they have in common with the desired skills in the  job description . By including a relevant skills section, the ATS won’t spit out your resume. 
• What if you’re newer to your field and lack extensive work history? Weave in highly-relevant projects which can stand in as experience.
• The key to telling your work story via projects is to treat them like real work experience. List your projects in a bullet point format, laden with metrics to showcase your impact.

Waitress Server Resume

• The most important thing is setting yourself apart from the rest by providing realistic achievements accompanied by their measurable impact.

Bartender Waitress Resume

• Have the title on your resume match the role to which you’re applying. This helps the reader associate you with the job.
• Consider including a two-to-three-sentence  resume summary  if you boast at least 10+ years of industry expertise.
• Tailor your resume by mentioning the target employer by name and giving a concise but vivid snapshot of your years in the field and any specializations you’ve honed.

Cocktail Waitress Resume

• Unfortunately, it’s too easy to forget to list essential and basic information on your resume, but don’t fret! You can quickly  check if your resume has everything it needs .
• Even seemingly disconnected jobs you’ve had can be linked to waitress roles.
• For example, from a glance, a receptionist position at a law firm and a cocktail waitress role might seem like very distant cousins at best. Still, upon closer inspection, you’ll discover that both require excellent customer service and organizational skills.

Hostess Waitress Resume

• Stick with a professional template, but don’t be afraid to add a hint of color for style and interest. A dash of color lets the employer know you’re a professional with personality. 
• This structure lists your most recent work history at the top, followed by older experience, and gives the employer an easy-to-read synopsis of your best first. 

Bottle Service Waitress Resume

• Instead, determine whether a hobby or interest might be relevant enough to include.
• Imagine that a hiring manager brings up your hobby during an interview; whoa! Game changer? If you listed ice hockey on your resume, be prepared to demonstrate how that interest relates to your career aspirations as a bottle service waitress! Relevance is the key to successfully using  hobbies and interests on your resume . 
• We recommend sprinkling in numbers and stats to prompt employers to read your resume more thoroughly and provide hard evidence highlighting your successes. 

Related resume guides

• Restaurant Manager

Your job description points on your waitress or waiter resume should focus on aspects that matter most to the establishment you’re applying for. Likely those will be things like customer service, the ability to multi-task (dropping off food and beverages to multiple tables while carrying on conversation with diners), communicating specials, accurately placing orders, etc.

Try to focus primarily on hard skills in your skills list, such as POS systems like Toast or Square, cash handling and basic math, and any other technical skills like inventory or table management software. Soft skills should be seen in the context of your job description bullet points as you describe work where you were communicating, problem-solving, thinking critically, etc.

Think about your waitress/waiter resume less in terms of duties and more in terms of achievements. Yes, your duties included taking orders and bringing out food and drinks, but transform your bullet points into accomplishments. Discuss how you upsold more daily specials, handled cash with accuracy, took on more tables, and so on to go beyond just regurgitating job duties.

Take a look at the waitress job description for your cue on what job title to use in your resume. Some jobs may dub this role as “Server,” “Cocktail Waitress,” “Beverage Attendant,” or something else. Your best bet is to refer to the job description rather than try to come up with something creative here.