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How to Strengthen Problem-Solving Skills in Everyday Life

Problem-solving is an essential skill that we rely on in both personal and professional settings. From minor inconveniences to complex challenges, we are constantly presented with situations that require us to find effective solutions. Strengthening your problem-solving abilities can improve decision-making, reduce stress, and lead to more successful outcomes.

Whether you’re facing a difficult task at work, managing personal relationships, or navigating everyday life, honing your problem-solving skills is key. By cultivating a strategic mindset, staying mentally sharp, and using the right techniques, you can become more effective at identifying solutions to problems. Some individuals also use brain supplements like nootropics to support mental clarity, focus, and cognitive performance, making problem-solving easier and more efficient.

Ask the Right Questions

The benefits of a step-by-step approach, techniques to foster creativity, stress management techniques for problem-solving, embrace a growth mindset, daily practices to sharpen problem-solving skills, define the problem clearly.

The first step to solving any problem is understanding exactly what the problem is. Many people jump into problem-solving mode without fully analyzing the situation, which can lead to incomplete solutions or overlooked details. Taking the time to clearly define the problem will help you identify the best approach and ensure that you are solving the right issue.

To clearly define a problem, start by asking questions that help you get to the root of the issue. For example, what is the real challenge here? What are the contributing factors? Who is affected by this problem, and why? By breaking the problem down and examining all of its aspects, you can gain a deeper understanding of what needs to be addressed.

In both personal and professional settings, it’s important to differentiate between symptoms and root causes. While it’s tempting to address surface-level symptoms, solving the root cause will prevent the problem from reoccurring. Taking time to ask the right questions and fully define the problem sets the stage for more effective solutions.

Break the Problem into Manageable Steps

Large, complex problems can feel overwhelming, leading to procrastination or poor decision-making. Breaking a problem into smaller, manageable steps makes it easier to approach systematically and keeps you focused on the next actionable task. This step-by-step approach not only simplifies the problem but also helps reduce stress and mental fatigue.

Breaking a problem down into smaller parts allows you to tackle each aspect one at a time. This reduces overwhelm and helps you stay organized throughout the process. For example, if you’re working on a challenging project at work, break it down into research, planning, execution, and review stages. Focus on completing one stage before moving to the next, allowing for greater clarity and concentration.

• Identify Sub-Problems: Break the larger problem into smaller sub-problems that can be addressed independently. This makes the overall challenge more manageable and gives you a clear starting point.
• Create Actionable Steps: Turn each sub-problem into a specific action step that you can take to move forward. Having a clear plan of action keeps you focused and reduces the chances of becoming overwhelmed.

For individuals seeking enhanced cognitive performance during problem-solving, some find that using nootropics supports mental clarity and sustained focus, making it easier to work through each step without losing momentum.

Use Creative Problem-Solving Techniques

Creative problem-solving involves looking beyond traditional solutions and thinking outside the box to find new, innovative approaches. This technique is particularly useful when facing complex challenges or when conventional methods aren’t working. Cultivating creativity in problem-solving can lead to unexpected breakthroughs and more effective solutions.

One popular creative problem-solving method is brainstorming. During a brainstorming session, you generate as many ideas as possible without immediately judging or discarding them. This helps you explore a wide range of possibilities before narrowing down your options. Another effective technique is mind mapping, which involves visually organizing ideas and solutions in a diagram, helping you see connections that might not be immediately obvious.

• Brainstorming: Write down every idea, no matter how unconventional, and explore each one before deciding on the best solution. You might be surprised by the creative insights that emerge.
• Mind Mapping: Draw a visual representation of the problem, with the central issue in the middle and branches representing possible solutions. This helps you see relationships and generate new ideas.

Creative problem-solving requires mental flexibility and the ability to see beyond traditional approaches. Many individuals use brain supplements like nootropics to enhance cognitive flexibility, supporting innovative thinking and creativity during the problem-solving process.

Stay Calm and Manage Stress

Problem-solving is much more difficult when you’re feeling stressed or overwhelmed. High stress levels can cloud judgment, reduce cognitive function, and make it harder to think clearly. Learning how to manage stress effectively is essential for maintaining mental sharpness and approaching problems with a clear, focused mindset.

One of the best ways to reduce stress while problem-solving is to practice mindfulness. Mindfulness helps you stay present and focused on the task at hand, rather than becoming distracted by anxiety or worry about the outcome. Taking regular breaks to breathe deeply, meditate, or step away from the problem for a few minutes can also help you reset and return to the issue with fresh energy.

Physical activity, such as going for a walk or engaging in light exercise, can reduce stress and boost mental clarity, helping you approach problems with a clearer perspective. Staying calm under pressure allows you to think more rationally, helping you find more effective solutions to the challenges you face.

For those looking for additional support in managing stress and maintaining focus, some turn to brain supplements like nootropics to enhance cognitive resilience. These supplements may help reduce mental fatigue, promote calmness, and support better decision-making during stressful situations.

Learn from Mistakes and Adapt

Not every solution will work perfectly the first time. Learning from mistakes and remaining adaptable is a key part of strengthening your problem-solving skills. When a solution doesn’t lead to the desired outcome, it’s important to analyze what went wrong and adjust your approach accordingly.

A growth mindset—the belief that skills and abilities can be developed through effort and learning—helps you view challenges as opportunities for growth. Rather than becoming discouraged by setbacks, see them as valuable learning experiences. Each mistake brings you closer to understanding the problem more deeply and finding the right solution.

Take time to reflect on what went wrong, whether it was a flaw in the solution itself or in the approach you used. This reflection helps you adapt your problem-solving techniques and develop more effective strategies for the future. By staying flexible and open to learning, you strengthen your overall problem-solving abilities.

Adaptability and a willingness to learn from mistakes are essential for long-term success. Many individuals find that using nootropics helps improve cognitive flexibility, making it easier to adjust their strategies and think critically about what changes need to be made.

Practice Problem-Solving Regularly

Like any skill, problem-solving improves with practice. The more you challenge your brain to find solutions, the sharper and more effective your problem-solving skills become. Incorporating problem-solving exercises into your daily routine helps keep your mind sharp and better prepared to tackle challenges as they arise.

One way to practice problem-solving regularly is to engage in puzzles, logic games, or brainteasers. These exercises challenge your brain to think critically and explore different approaches to finding solutions. Additionally, applying problem-solving techniques to everyday challenges, such as organizing your schedule or resolving a conflict, provides valuable real-world practice.

Another effective practice is to reflect on recent challenges you’ve faced and analyze how you approached them. Consider what worked, what didn’t, and how you could improve your approach in the future. By making problem-solving a regular part of your daily routine, you strengthen your mental agility and become more confident in handling any issues that arise.

Some individuals use brain supplements like nootropics to support cognitive performance and problem-solving skills, helping them stay sharp and focused even during complex challenges. Nootropics can provide an additional mental boost, enhancing clarity, focus, and creativity while solving problems.

What is Problem Solving? (Steps, Techniques, Examples)

By Status.net Editorial Team on May 7, 2023 — 5 minutes to read

What Is Problem Solving?

Definition and importance.

Problem solving is the process of finding solutions to obstacles or challenges you encounter in your life or work. It is a crucial skill that allows you to tackle complex situations, adapt to changes, and overcome difficulties with ease. Mastering this ability will contribute to both your personal and professional growth, leading to more successful outcomes and better decision-making.

Problem-Solving Steps

The problem-solving process typically includes the following steps:

• Identify the issue : Recognize the problem that needs to be solved.
• Analyze the situation : Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present.
• Generate potential solutions : Brainstorm a list of possible solutions to the issue, without immediately judging or evaluating them.
• Evaluate options : Weigh the pros and cons of each potential solution, considering factors such as feasibility, effectiveness, and potential risks.
• Select the best solution : Choose the option that best addresses the problem and aligns with your objectives.
• Implement the solution : Put the selected solution into action and monitor the results to ensure it resolves the issue.
• Review and learn : Reflect on the problem-solving process, identify any improvements or adjustments that can be made, and apply these learnings to future situations.

Defining the Problem

To start tackling a problem, first, identify and understand it. Analyzing the issue thoroughly helps to clarify its scope and nature. Ask questions to gather information and consider the problem from various angles. Some strategies to define the problem include:

• Brainstorming with others
• Asking the 5 Ws and 1 H (Who, What, When, Where, Why, and How)
• Analyzing cause and effect
• Creating a problem statement

Generating Solutions

Once the problem is clearly understood, brainstorm possible solutions. Think creatively and keep an open mind, as well as considering lessons from past experiences. Consider:

• Creating a list of potential ideas to solve the problem
• Grouping and categorizing similar solutions
• Prioritizing potential solutions based on feasibility, cost, and resources required
• Involving others to share diverse opinions and inputs

Evaluating and Selecting Solutions

Evaluate each potential solution, weighing its pros and cons. To facilitate decision-making, use techniques such as:

• SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
• Decision-making matrices
• Pros and cons lists
• Risk assessments

After evaluating, choose the most suitable solution based on effectiveness, cost, and time constraints.

Implementing and Monitoring the Solution

Implement the chosen solution and monitor its progress. Key actions include:

• Communicating the solution to relevant parties
• Setting timelines and milestones
• Assigning tasks and responsibilities
• Monitoring the solution and making adjustments as necessary
• Evaluating the effectiveness of the solution after implementation

Utilize feedback from stakeholders and consider potential improvements. Remember that problem-solving is an ongoing process that can always be refined and enhanced.

Problem-Solving Techniques

During each step, you may find it helpful to utilize various problem-solving techniques, such as:

• Brainstorming : A free-flowing, open-minded session where ideas are generated and listed without judgment, to encourage creativity and innovative thinking.
• Root cause analysis : A method that explores the underlying causes of a problem to find the most effective solution rather than addressing superficial symptoms.
• SWOT analysis : A tool used to evaluate the strengths, weaknesses, opportunities, and threats related to a problem or decision, providing a comprehensive view of the situation.
• Mind mapping : A visual technique that uses diagrams to organize and connect ideas, helping to identify patterns, relationships, and possible solutions.

Brainstorming

When facing a problem, start by conducting a brainstorming session. Gather your team and encourage an open discussion where everyone contributes ideas, no matter how outlandish they may seem. This helps you:

• Generate a diverse range of solutions
• Encourage all team members to participate
• Foster creative thinking

When brainstorming, remember to:

• Reserve judgment until the session is over
• Encourage wild ideas
• Combine and improve upon ideas

Root Cause Analysis

For effective problem-solving, identifying the root cause of the issue at hand is crucial. Try these methods:

• 5 Whys : Ask “why” five times to get to the underlying cause.
• Fishbone Diagram : Create a diagram representing the problem and break it down into categories of potential causes.
• Pareto Analysis : Determine the few most significant causes underlying the majority of problems.

SWOT Analysis

SWOT analysis helps you examine the Strengths, Weaknesses, Opportunities, and Threats related to your problem. To perform a SWOT analysis:

• List your problem’s strengths, such as relevant resources or strong partnerships.
• Identify its weaknesses, such as knowledge gaps or limited resources.
• Explore opportunities, like trends or new technologies, that could help solve the problem.
• Recognize potential threats, like competition or regulatory barriers.

SWOT analysis aids in understanding the internal and external factors affecting the problem, which can help guide your solution.

Mind Mapping

A mind map is a visual representation of your problem and potential solutions. It enables you to organize information in a structured and intuitive manner. To create a mind map:

• Write the problem in the center of a blank page.
• Draw branches from the central problem to related sub-problems or contributing factors.
• Add more branches to represent potential solutions or further ideas.

Mind mapping allows you to visually see connections between ideas and promotes creativity in problem-solving.

Examples of Problem Solving in Various Contexts

In the business world, you might encounter problems related to finances, operations, or communication. Applying problem-solving skills in these situations could look like:

• Identifying areas of improvement in your company’s financial performance and implementing cost-saving measures
• Resolving internal conflicts among team members by listening and understanding different perspectives, then proposing and negotiating solutions
• Streamlining a process for better productivity by removing redundancies, automating tasks, or re-allocating resources

In educational contexts, problem-solving can be seen in various aspects, such as:

• Addressing a gap in students’ understanding by employing diverse teaching methods to cater to different learning styles
• Developing a strategy for successful time management to balance academic responsibilities and extracurricular activities
• Seeking resources and support to provide equal opportunities for learners with special needs or disabilities

Everyday life is full of challenges that require problem-solving skills. Some examples include:

• Overcoming a personal obstacle, such as improving your fitness level, by establishing achievable goals, measuring progress, and adjusting your approach accordingly
• Navigating a new environment or city by researching your surroundings, asking for directions, or using technology like GPS to guide you
• Dealing with a sudden change, like a change in your work schedule, by assessing the situation, identifying potential impacts, and adapting your plans to accommodate the change.
• 8 Examples: Top Problem Solving Skills
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• How to Resolve Employee Conflict at Work [Steps, Tips, Examples]
• 30 Examples: Self Evaluation Comments for Problem Solving
• Effective Decision Making Process: 7 Steps with Examples
• 174 Performance Feedback Examples (Reliability, Integrity, Problem Solving)

Daring Leadership Institute: a groundbreaking partnership that amplifies Brené Brown's empirically based, courage-building curriculum with BetterUp’s human transformation platform.

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10 Problem-solving strategies to turn challenges on their head

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What is an example of problem-solving?

What are the 5 steps to problem-solving, 10 effective problem-solving strategies, what skills do efficient problem solvers have, how to improve your problem-solving skills.

Problems come in all shapes and sizes — from workplace conflict to budget cuts.

Creative problem-solving is one of the most in-demand skills in all roles and industries. It can boost an organization’s human capital and give it a competitive edge. 

Problem-solving strategies are ways of approaching problems that can help you look beyond the obvious answers and find the best solution to your problem . 

Let’s take a look at a five-step problem-solving process and how to combine it with proven problem-solving strategies. This will give you the tools and skills to solve even your most complex problems.

Good problem-solving is an essential part of the decision-making process . To see what a problem-solving process might look like in real life, let’s take a common problem for SaaS brands — decreasing customer churn rates.

To solve this problem, the company must first identify it. In this case, the problem is that the churn rate is too high. 

Next, they need to identify the root causes of the problem. This could be anything from their customer service experience to their email marketing campaigns. If there are several problems, they will need a separate problem-solving process for each one. 

Let’s say the problem is with email marketing — they’re not nurturing existing customers. Now that they’ve identified the problem, they can start using problem-solving strategies to look for solutions. 

This might look like coming up with special offers, discounts, or bonuses for existing customers. They need to find ways to remind them to use their products and services while providing added value. This will encourage customers to keep paying their monthly subscriptions.

They might also want to add incentives, such as access to a premium service at no extra cost after 12 months of membership. They could publish blog posts that help their customers solve common problems and share them as an email newsletter.

The company should set targets and a time frame in which to achieve them. This will allow leaders to measure progress and identify which actions yield the best results.

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving. 

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

The first step is to know which problem you need to solve. Then, you need to find the root cause of the problem. 

The best course of action is to gather as much data as possible, speak to the people involved, and separate facts from opinions. 

Once this is done, formulate a statement that describes the problem. Use rational persuasion to make sure your team agrees .

2. Break the problem down 

Identifying the problem allows you to see which steps need to be taken to solve it. 

First, break the problem down into achievable blocks. Then, use strategic planning to set a time frame in which to solve the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible. 

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

Use one or more of the different strategies in the following section to help come up with solutions — the more creative, the better.

4. Evaluate the possible solutions

Once you’ve generated potential solutions, narrow them down to a shortlist. Then, evaluate the options on your shortlist. 

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

• Will my team be on board with the proposition?
• Does the solution align with organizational goals ?
• Is the solution likely to achieve the desired outcomes?
• Is the solution realistic and possible with current resources and constraints?
• Will the solution solve the problem without causing additional unintended problems?

5. Implement and monitor the solutions

Once you’ve identified your solution and got buy-in from your team, it’s time to implement it. 

But the work doesn’t stop there. You need to monitor your solution to see whether it actually solves your problem. 

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

There are many different ways to approach problem-solving. Each is suitable for different types of problems. 

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 10 effective problem-solving strategies for you to try:

• Use a solution that worked before
• Brainstorming
• Work backward
• Use the Kipling method
• Draw the problem
• Use trial and error
• Sleep on it
• Get advice from your peers
• Use the Pareto principle
• Add successful solutions to your toolkit

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .” 

• What is the problem?
• Why is the problem important?
• When did the problem arise, and when does it need to be solved?
• How did the problem happen?
• Where is the problem occurring?
• Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level. 

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own. 

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group. 

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone. 

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales. 

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit. 

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

• Critical thinking and analytical skills
• Communication skills , including active listening
• Decision-making
• Planning and prioritization
• Emotional intelligence , including empathy and emotional regulation
• Time management
• Data analysis
• Research skills
• Project management

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach .

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life. 

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking. 

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve. 

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject. 

We recommend starting with “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman. 

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches. 

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem. 

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster. 

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007. 

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to uplevel your business

When facing a problem, it’s worth taking the time to find the right solution. 

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, request a demo with BetterUp . Our expert coaches specialize in helping teams develop and implement strategies that work.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

8 creative solutions to your most challenging problems

5 problem-solving questions to prepare you for your next interview, 31 examples of problem solving performance review phrases, what are metacognitive skills examples in everyday life, what is lateral thinking 7 techniques to encourage creative ideas, leadership activities that encourage employee engagement, learn what process mapping is and how to create one (+ examples), how much do distractions cost 8 effects of lack of focus, 10 organizational skills that will put you a step ahead, the pareto principle: how the 80/20 rule can help you do more with less, thinking outside the box: 8 ways to become a creative problem solver, 3 problem statement examples and steps to write your own, 10 examples of principles that can guide your approach to work, contingency planning: 4 steps to prepare for the unexpected, stay connected with betterup, get our newsletter, event invites, plus product insights and research..

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When it comes to everyday problems in your life, some are easier to fix than you might think, like not having enough lighting in your kitchen or losing items in your purse. Amazon is a handy site when looking for solutions, as they have tons of products to help solve those pesky common issues.

In this list, you’ll find a bunch of simple life solutions , at home and on the go. In the kitchen, you can improve your dish-drying setup with this silicone drying mat that’s easy to clean. Make it easier to add sugar to your coffee or tea with this glass container that dispenses from the bottom.

Forgetting where to be and when? Keep your appointments and events more organized with this magnetic whiteboard calendar that’s perfect for attaching to your fridge. Is your closet becoming an issue? You can better organize your shoes with this bamboo shoe rack that looks great wherever it’s placed.

Whether your problems are in the kitchen, the closet, or your own purse, you’ll find plenty of solutions that make your life just a little bit easier in this list.

1 Problem: You Can’t Reach The Candle Wick Solution: This Electric Lighter With A Flexible Neck

After you’ve burned a candle for a while, it can be tricky to light without burning your hand. This electric lighter has a long, bendable neck, so you can adjust it based on the size and depth of your candle. Since it’s electric, the lighter is rechargeable using a USB charging port and doesn’t use lighter fluid.

2 Problem: Your Half-Eaten Bag Of Chips Went Stale Solution: This Mini Snack Sealer

Keep your snacks fresh with this mini bag sealer . The device uses heat to reseal the packaging of chips, cookies, and other snacks, so they don’t go stale. It heats up in just a few seconds and seals almost instantly. It’s also lightweight, so you can take it to work or while traveling.

3 Problem: Necklaces Are Getting Tangled Solution: This Clasp That Keeps Necklaces Separated

A layered necklace look is always chic — unless, of course, your necklaces get tangled. This clasp allows you to clip three necklaces onto little rings that keep the chains separated. It clasps together with a magnet, so it’s easy to take on and off. It’s also great for bracelets and comes in silver and gold.

4 Problem: Inside Your Bag Is A Mess Solution: This Purse Organizer With 10 Pockets

Having an organized purse is a rare skill that most of us don’t possess — it doesn’t help that many bags (looking at you totes!) don’t even have any inner pockets or storage. This purse organizer insert has 10 pockets, including a zippered one, so you can keep your wallet, makeup, gum, and other items in their own pockets. The organizer is made from a sturdy felt material and comes in 19 colors and designs, including snakeskin and polka dot.

5 Problem: Burning Your Fingers & Forearms Solution: These Silicone Oven Mitts With An Extra Thick Lining

When it comes to kitchen tools, oven mitts are not somewhere you want to skimp, since they protect you from burning yourself. These silicone oven mitts have an extra thick padded lining, so they keep your hands and arms safe, but they also have a silicone layer on the outside which makes them heat resistant up to 450 degrees. Aside from the brilliant red shade featured, you can also buy them in aqua, gray, and black.

6 Problem: Charging Cables Everywhere Solution: This 3-in-1 Charging Station

Keep all your devices at 100% with this 3-in-1 charging station. With a spot for your phone, smartwatch, and earbuds, this charging station is perfect for keeping in your home or office. It uses wireless charging, so it also means you won’t have a huge mess of cords. It’s compatible with most smart devices, including Apple, Android, and Samsung.

7 Problem: Poorly Lit Cabinets & Closets Solution: These Lights That Fit Under The Cabinet

Add more light to your closets, cabinets — or anywhere that needs a little extra light — without having to install a whole light fixture. These under the cabinet lights come with adhesive tape, so they’re easy to install. A remote is included, so the brightness can be easily adjusted.

8 Problem: Bugs Getting In The House Solution: This Screen Door With A Magnetic Closure

When the weather’s nice out, it’s the perfect time to leave your door open to let the warm breeze in. Of course, the open air comes with bugs — unless you have one of these magnetic screen doors . Made from a fine mesh, the screen lets air in but keeps bugs and debris out. It also has a magnetic closure so you can enter and exit even if your hands are full.

9 Problem: Running Out Of Paper Towels Solution: These Reusable Dish Cloths

Paper towels are handy, but they eventually run out. These Swedish dishcloths , on the other hand, are machine washable and reusable up to 100 times. Plus they come in a pack of 10, so they can take the place of several paper towel rolls. The cloths are stiff when dry but become soft and pliable when wet.

10 Problem: Overbooking Your Schedule Solution: Getting An Accessible Whiteboard Calendar

If you have a hard time keeping track of your schedule, then this magnetic whiteboard calendar will come in handy. The calendar is ideal for attaching to the fridge, or any other magnetic surface. It can be filled in and erased each month to keep track of appointments and events. You can use it immediately, as it comes with six dry erase markers.

11 Problem: Having Noisy Housemates Solution: This Door Insulator That Blocks Out Sound

Keep your room quiet with this door draft stopper that blocks out noise and insulates. This stopper has a velcro strip that makes it more adjustable. It also helps keep cold air out and keep heat in. For those with noisy roommates, this can offer a bit more peace at a low price.

12 Problem: Losing Your Luggage Solution: This Luggage Tag With Your Initial

It can be hard to keep track of your luggage when so many suitcases look alike. Set yours apart with this luggage tag that has a big colorful letter on it to match your initial on your first or last name. The tag is made of rubber, so it won’t be easily damaged, and includes a card for writing down your contact information in the chance your luggage gets misplaced.

13 Problem: Not Being Able To Properly Clean Your Reusable Straws (Or Not Having Them At All) Solution: These Reusable Straws That Come With A Cleaning Tool

Reusable straws are great for reducing single-use plastic, but they can be a pain to clean. These silicone straws come with their own cleaning brush that gets into the narrow cavity of the straws. They can be used for hot and cold drinks and are safe to throw in the dishwasher. They also come in a 2-pack, with 20 straws total.

14 Problem: Breaking Dishes Because You Don’t Have A Proper Place To Dry Them Solution: This Silicone Dish-Drying Mat

If you’re playing Jenga with your dishes when you’re setting them on your counter to dry then chances are you’ve broken more than a few. But that is where this silicone dish drying mat comes in: It’s soft but non-slip so you can set your wet dishes on it without them slipping around, cracking, and shattering. It is easy to clean, so it won’t build up dirt and grime like a cloth drying mat. It’s dishwasher safe and heat-resistant, so you can also use it to support hot plates.

15 Problem: Getting Syrup Or Honey All Over Your Hands Solution: This Dispenser That’s Keeps Your Hands From Getting All Sticky

When it gets on your hands, syrup seems to multiply — making everything you touch sticky for the rest of the day. But with this syrup/honey dispenser , you can keep your hands clean. The dispenser has a lever you can pull that releases syrup from the bottom of the bottle. Dispensing from the bottom also means you’ll be able to get every last drop of the sticky sweet liquid sugar without having to shake the bottle or awkwardly balance it on its head while it slowly drips towards the opening at the top. This dispenser comes with a stand with a reservoir to catch any syrup drips.

16 Problem: Running Out Of Aluminum Foil Solution: This Reusable Beeswax Food Wrap

Never worry about running out of foil or plastic wrap again with this reusable food wrap made from beeswax. These wraps are moldable to your needs, so they can cover a large bowl of salad or wrap around a leftover piece of fruit. They’re washable and reusable, plus biodegradable, so they’re better for the environment.

17 Problem: Your Rugs Are Sliding Around Solution: These Rug Pads That Are Non-Slip

Keep your rugs from slipping around the floor with this rug pad that can be cut to fit any size you need. The pad is made from a non-slip foam that can be used on wood floors, tile, and other materials. It automatically sticks to the rug and the floor, so there’s no special installation required.

18 Problem: There’s Not Enough Storage Space In The Living Room Solution: This Ottoman With Hidden Storage

Use this storage ottoman to hold blankets, books, pillows, and other items that don’t necessarily have a good home in your living room. The ottoman has a faux leather cushioned top, which is perfect for resting your feet on. The lid is removable with a collapsible base.

19 Problem: Figuring Out Where To Put Your Phone During Workouts Solution: These Leggings with Built-In Pockets

Workout clothes don’t always have pockets for holding your phone the way a pair of jeans does. Luckily, these high-waisted leggings have pockets on the thigh, so your phone will be safe and secure while you’re going on a walk or run. They’re made from a soft, stretchy fabric made from a spandex and polyester blend for maximum comfort.

• Available sizes: One Size and One Size Plus
• Available colors: 51

20 Problem: It’s Too Bright To Nap Solution: These Window Shades That Are Easy To Install

Darken your room without the hassle of professionally installing shades. This set of six window shades comes with sticky adhesive for easy installation. They can also be cut to size, so you can fit them exactly to your window. They also come with clips to help you easily adjust the height.

21 Problem: You’re Not Able To Find Your Keys After Dropping Them Solution: This Magnetic Pickup Tool With A Flashlight

Dropping your keys in the dark can be a huge pain, but this magnetic pickup tool will help save the day. The tool has a long arm, bright flashlight, and magnetic surface to pick up whatever you dropped. Use it to safely collect anything metal, or magnetically attach it to a metal surface, like the hood of your car, for better vision.

22 Problem: There’s No Way To Store Canned Pet Food Solution: These Covers That Fit Multiple Can Sizes

I recently started feeding my dog canned wet food, and having can covers makes it so much easier. This set of five covers is made from food-safe silicone and fits three different sizes of cans. They’re dishwasher safe and come in an array of colors. They also have a cute paw tab that makes removal a breeze.

23 Problem: You Slept In And It’s Too Late To Get Coffee Solution: This Milk Frother That Upgrades Your Homemade Lattes

We can’t all get up early to make it to the coffee shop before work. Make your own fancy latte at home with this milk frother . The lightweight device is easy to use and turns milk into foam in just a few seconds. It’s portable, so you can even take it with you to work or on vacation. It also comes with its own metal stand.

24 Problem: There’s Nowhere To Put Your Essentials When Going For A Walk Solution: This Water-Resistant Fanny Pack

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25 Problem: Breaking Eggs When Storing Them In The Fridge Solution: These Sturdy Egg Trays That Will Keep Them Safe

Cardboard egg cartons are flimsy — stack them in your fridge and chances are you’re probably going to end up breaking an egg or two — which is why these plastic egg cartons are so genius. They’re sturdy and stackable, so you can organize your fridge and protect your eggs. The trays come in a pack of two and hold 12 eggs each.

26 Problem: You’re Dropping Nails & Screws While Working Solution: This Magnetic Wristband That Holds Your Tools

If you like to spend time working on DIY projects or doing repairs, then this magnetic wristband will come in handy. The wristband attaches with velcro and is handy for holding screws, nails, or other tools you’re using while working. The wristband is equipped with 10 strong magnets, but it’s still lightweight.

27 Problem: You’re Spending Too Much On Cold Brew Solution: This Large Cold Brew Maker & Dispenser

Save yourself time in the morning and ditch the coffee shop. This cold brew maker has a stainless steel filter and holds up to 12 cups, so you can make cold brew for the whole week. Just put your favorite coffee grounds in the filter, add water, and put it in the fridge to steep. It can also be used for making iced tea. It comes in two sizes — two liters and a gallon.

28 Problem: You Always Drop Your Soap In The Shower Solution: This Soap Holder That Gives You More Grip

A bar of soap can be hard to hold onto in the shower, but these soap saver bags are easier to grip. The five-bag set is made from natural sisal plants, which help the soap lather and produce foam. The bags are also ideal for when the bar of soap gets too small, but you’re not ready to throw it out just yet.

29 Problem: There’s Nowhere To Store Leftover Food Solution: This Set Of 24 Food Storage Containers

A good set of food containers serve as one of the most useful tools in any kitchen. These glass storage containers come in a set of 24, with a range of sizes to fit everything from leftover salmon to half a lemon. The containers have an airtight seal that is leakproof, so it’s perfect for storing leftovers to take for lunch.

30 Problem: The Sheets Keep Coming Off The Bed Solution: These Straps That Keep Your Sheets Secure

It’s a pain when your fitted sheets don’t stay fitted. These sheet holder straps clip onto the corner of your sheets, holding them in place so they don’t slip off. The straps have metal clips and elastic bands, which are easy to install. They’re basically like little suspenders for your sheets.

31 Problem: You Can’t Find Your Shoes Solution: This Shoe Rack That Keeps Them Organized

If you have a habit of misplacing your shoes around the house, then this shoe shelf will help keep them organized. Made from sturdy bamboo, the shelf holds three or four pairs of shoes on each tier and is perfect for keeping in the entryway or bedroom. If you need three or more tiers, Amazon offers those options as well.

32 Problem: Misplacing Your Keys Solution: This Bluetooth Tracker That Attaches To Your Keychain

Attach this Tile Bluetooth tracker to your keyring and you won’t have to dig through all your purses to find your keys. The small, lightweight tracker connects to the Tile app on your phone, so it can help you find your keys in your home, or if you left them in your bag somewhere while out and about. It’s incredible how much time you’ll save (and how many appointments you’ll be on time for.)

33 Problem: Uneven Winged Eyeliner Solution: This Winged Eyeliner Stamp

Unless you’re a professional makeup artist, getting the perfect winged eyeliner can be tricky. This eyeliner stamp makes it so much easier by literally stamping the shape of the wing on the corner of your eye. Each liner has two ends, one for the stamp and one with a fine point for refining the edges. It’s also waterproof and smudge-proof.

34 Problem: Forgetting A Good Pillow While Traveling Solution: A Great Travel Pillow You Can Store In Your Car

One of the worst feelings in the world is needing a pillow, but not having a pillow. Luckily, you can prep ahead of time by storing this compressible memory foam pillow in the trunk of your car. It doesn’t take up a lot of room but will offer a ton of comfort in a pinch. It’s also machine washable.

35 Problem: Getting Sauce On The Counter Solution: This Spoon Rest With 4 Slots

The problem with most spoon rests is that they only hold one spoon. This silicone utensil rest has four slots, which is perfect if you’re the kind of cook (like me) who cooks with a spatula and two spoons at the same time. The utensil rest has a large drip pad to catch any sauce or liquid that drips off. The best part is that you can easily throw it in the dishwasher to clean.

36 Problem: Avocados Going Bad Too Quickly Solution: This Avocado Safer That Keeps Them Fresh

Avocados are an odd shape, so they don’t always fit in a typical storage container. This avocado saver is designed to preserve the fruit with an indent designed to fit around the pit (leaving the pit in helps it from going brown) The container also has an adjustable strap to keep the avocado in place, like a little seatbelt.

37 Problem: Having Too Much Produce You Didn’t Finish Solution: This Silicone Food Savers That Keep Produce Fresh

These silicone food huggers are a versatile kitchen accessory and can be used to preserve half an apple, a partially used onion, or as a replacement lid on a jar. They come in a set of five of varying sizes, and are a great solution for replacing plastic wrap or foil, and help reduce single-use plastic in your home.

38 Problem: You Can’t Get All The Toothpaste Out Solution: These Tube Squeezers Get Out Every Last Drop

Get the most out of your toothpaste with these tube squeezers . Just like the name implies, these handy tools squeeze out every last drop from the tube, and can also be used for makeup, lotion, or anything else that comes in a tube. They come in a pack of four, so you’ll have plenty at hand.

39 Problem: You Can’t Find Your Earrings Solution: This Jewelry Organizer With 80 Pockets

Make it easier to find the pair of earrings or that necklace you want to wear with this jewelry organizer . With 80 clear vinyl pockets, this organizer makes it easy to find the piece you’re looking for while also keeping them from getting tangled with each other. The organizer also has a hook at the top, making it easy to hang.

40 Problem: The Duvet Getting Scrunched Up In Its Cover Solution: These Magnetic Clips That Keep Your Duvet Secure

Keeping your duvet in place inside a duvet cover is no easy feat. Luckily, these magnetic duvet clips are an easy solution. The clips secure your duvet with a magnetic pin, and each pin can secure up to 10 pounds. They come in a set of eight, so you can secure the whole edge.

41 Problem: Accidentally Shrinking Cotton Clothes Solution: This Folding Drying Rack

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42 Problem: Leaving The Lights On Solution: These Smart Lightbulbs You Can Adjust With Your Phone

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43 Problem: Losing Jewelry While Traveling Solution: This Portable Jewelry Organizer

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44 Problem: Pants That Are Too Long Solution: A Hem Tape That Quickly Adjusts Length

Adjust the length of your pants without going to a tailor using this double-sided clothing tape . It’s safe to use on both your skin and clothing without damaging either. It can also be used to keep clothing in place, like a dress strap or a low-cut blouse. Each pack comes with 50 pieces of tape.

45 Problem: Wrinkly Clothing Solution: A Spray That Removes Wrinkles Without An Iron

It can be a whole ordeal to pull out the iron just to remove a few wrinkles. This crease release spray works without an iron. Just spray it on the fabric and smooth your hand over it to remove the wrinkles. Plus, it has a clean, fresh laundry scent.

10 Best Problem-Solving Therapy Worksheets & Activities

Cognitive science tells us that we regularly face not only well-defined problems but, importantly, many that are ill defined (Eysenck & Keane, 2015).

Sometimes, we find ourselves unable to overcome our daily problems or the inevitable (though hopefully infrequent) life traumas we face.

Problem-Solving Therapy aims to reduce the incidence and impact of mental health disorders and improve wellbeing by helping clients face life’s difficulties (Dobson, 2011).

This article introduces Problem-Solving Therapy and offers techniques, activities, and worksheets that mental health professionals can use with clients.

Before you continue, we thought you might like to download our three Positive Psychology Exercises for free . These science-based exercises explore fundamental aspects of positive psychology, including strengths, values, and self-compassion, and will give you the tools to enhance the wellbeing of your clients, students, or employees.

This Article Contains:

What is problem-solving therapy, 14 steps for problem-solving therapy, 3 best interventions and techniques, 7 activities and worksheets for your session, fascinating books on the topic, resources from positivepsychology.com, a take-home message.

Problem-Solving Therapy assumes that mental disorders arise in response to ineffective or maladaptive coping. By adopting a more realistic and optimistic view of coping, individuals can understand the role of emotions and develop actions to reduce distress and maintain mental wellbeing (Nezu & Nezu, 2009).

“Problem-solving therapy (PST) is a psychosocial intervention, generally considered to be under a cognitive-behavioral umbrella” (Nezu, Nezu, & D’Zurilla, 2013, p. ix). It aims to encourage the client to cope better with day-to-day problems and traumatic events and reduce their impact on mental and physical wellbeing.

Clinical research, counseling, and health psychology have shown PST to be highly effective in clients of all ages, ranging from children to the elderly, across multiple clinical settings, including schizophrenia, stress, and anxiety disorders (Dobson, 2011).

Can it help with depression?

PST appears particularly helpful in treating clients with depression. A recent analysis of 30 studies found that PST was an effective treatment with a similar degree of success as other successful therapies targeting depression (Cuijpers, Wit, Kleiboer, Karyotaki, & Ebert, 2020).

Other studies confirm the value of PST and its effectiveness at treating depression in multiple age groups and its capacity to combine with other therapies, including drug treatments (Dobson, 2011).

The major concepts

Effective coping varies depending on the situation, and treatment typically focuses on improving the environment and reducing emotional distress (Dobson, 2011).

PST is based on two overlapping models:

Social problem-solving model

This model focuses on solving the problem “as it occurs in the natural social environment,” combined with a general coping strategy and a method of self-control (Dobson, 2011, p. 198).

The model includes three central concepts:

• Social problem-solving
• The problem
• The solution

The model is a “self-directed cognitive-behavioral process by which an individual, couple, or group attempts to identify or discover effective solutions for specific problems encountered in everyday living” (Dobson, 2011, p. 199).

Relational problem-solving model

The theory of PST is underpinned by a relational problem-solving model, whereby stress is viewed in terms of the relationships between three factors:

• Stressful life events
• Emotional distress and wellbeing
• Problem-solving coping

Therefore, when a significant adverse life event occurs, it may require “sweeping readjustments in a person’s life” (Dobson, 2011, p. 202).

• Enhance positive problem orientation
• Decrease negative orientation
• Foster ability to apply rational problem-solving skills
• Reduce the tendency to avoid problem-solving
• Minimize the tendency to be careless and impulsive

D’Zurilla’s and Nezu’s model includes (modified from Dobson, 2011):

• Initial structuring Establish a positive therapeutic relationship that encourages optimism and explains the PST approach.
• Assessment Formally and informally assess areas of stress in the client’s life and their problem-solving strengths and weaknesses.
• Obstacles to effective problem-solving Explore typically human challenges to problem-solving, such as multitasking and the negative impact of stress. Introduce tools that can help, such as making lists, visualization, and breaking complex problems down.
• Problem orientation – fostering self-efficacy Introduce the importance of a positive problem orientation, adopting tools, such as visualization, to promote self-efficacy.
• Problem orientation – recognizing problems Help clients recognize issues as they occur and use problem checklists to ‘normalize’ the experience.
• Problem orientation – seeing problems as challenges Encourage clients to break free of harmful and restricted ways of thinking while learning how to argue from another point of view.
• Problem orientation – use and control emotions Help clients understand the role of emotions in problem-solving, including using feelings to inform the process and managing disruptive emotions (such as cognitive reframing and relaxation exercises).
• Problem orientation – stop and think Teach clients how to reduce impulsive and avoidance tendencies (visualizing a stop sign or traffic light).
• Problem definition and formulation Encourage an understanding of the nature of problems and set realistic goals and objectives.
• Generation of alternatives Work with clients to help them recognize the wide range of potential solutions to each problem (for example, brainstorming).
• Decision-making Encourage better decision-making through an improved understanding of the consequences of decisions and the value and likelihood of different outcomes.
• Solution implementation and verification Foster the client’s ability to carry out a solution plan, monitor its outcome, evaluate its effectiveness, and use self-reinforcement to increase the chance of success.
• Guided practice Encourage the application of problem-solving skills across multiple domains and future stressful problems.
• Rapid problem-solving Teach clients how to apply problem-solving questions and guidelines quickly in any given situation.

Success in PST depends on the effectiveness of its implementation; using the right approach is crucial (Dobson, 2011).

Problem-solving therapy – Baycrest

The following interventions and techniques are helpful when implementing more effective problem-solving approaches in client’s lives.

First, it is essential to consider if PST is the best approach for the client, based on the problems they present.

Is PPT appropriate?

It is vital to consider whether PST is appropriate for the client’s situation. Therapists new to the approach may require additional guidance (Nezu et al., 2013).

Therapists should consider the following questions before beginning PST with a client (modified from Nezu et al., 2013):

• Has PST proven effective in the past for the problem? For example, research has shown success with depression, generalized anxiety, back pain, Alzheimer’s disease, cancer, and supporting caregivers (Nezu et al., 2013).
• Is PST acceptable to the client?
• Is the individual experiencing a significant mental or physical health problem?

All affirmative answers suggest that PST would be a helpful technique to apply in this instance.

Five problem-solving steps

The following five steps are valuable when working with clients to help them cope with and manage their environment (modified from Dobson, 2011).

Ask the client to consider the following points (forming the acronym ADAPT) when confronted by a problem:

• Attitude Aim to adopt a positive, optimistic attitude to the problem and problem-solving process.
• Define Obtain all required facts and details of potential obstacles to define the problem.
• Alternatives Identify various alternative solutions and actions to overcome the obstacle and achieve the problem-solving goal.
• Predict Predict each alternative’s positive and negative outcomes and choose the one most likely to achieve the goal and maximize the benefits.
• Try out Once selected, try out the solution and monitor its effectiveness while engaging in self-reinforcement.

If the client is not satisfied with their solution, they can return to step ‘A’ and find a more appropriate solution.

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Positive self-statements

When dealing with clients facing negative self-beliefs, it can be helpful for them to use positive self-statements.

Use the following (or add new) self-statements to replace harmful, negative thinking (modified from Dobson, 2011):

• I can solve this problem; I’ve tackled similar ones before.
• I can cope with this.
• I just need to take a breath and relax.
• Once I start, it will be easier.
• It’s okay to look out for myself.
• I can get help if needed.
• Other people feel the same way I do.
• I’ll take one piece of the problem at a time.
• I can keep my fears in check.
• I don’t need to please everyone.

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PST practitioners have many different techniques available to support clients as they learn to tackle day-to-day or one-off trauma.

5 Worksheets and workbooks

Problem-solving self-monitoring form.

Ask the client to complete the following:

• Describe the problem you are facing.
• What is your goal?
• What have you tried so far to solve the problem?
• What was the outcome?

Reactions to Stress

It can be helpful for the client to recognize their own experiences of stress. Do they react angrily, withdraw, or give up (Dobson, 2011)?

The Reactions to Stress worksheet can be given to the client as homework to capture stressful events and their reactions. By recording how they felt, behaved, and thought, they can recognize repeating patterns.

What Are Your Unique Triggers?

Helping clients capture triggers for their stressful reactions can encourage emotional regulation.

When clients can identify triggers that may lead to a negative response, they can stop the experience or slow down their emotional reaction (Dobson, 2011).

The What Are Your Unique Triggers ? worksheet helps the client identify their triggers (e.g., conflict, relationships, physical environment, etc.).

Problem-Solving worksheet

Imagining an existing or potential problem and working through how to resolve it can be a powerful exercise for the client.

Use the Problem-Solving worksheet to state a problem and goal and consider the obstacles in the way. Then explore options for achieving the goal, along with their pros and cons, to assess the best action plan.

Getting the Facts

Clients can become better equipped to tackle problems and choose the right course of action by recognizing facts versus assumptions and gathering all the necessary information (Dobson, 2011).

Use the Getting the Facts worksheet to answer the following questions clearly and unambiguously:

• Who is involved?
• What did or did not happen, and how did it bother you?
• Where did it happen?
• When did it happen?
• Why did it happen?
• How did you respond?

2 Helpful Group Activities

While therapists can use the worksheets above in group situations, the following two interventions work particularly well with more than one person.

Generating Alternative Solutions and Better Decision-Making

A group setting can provide an ideal opportunity to share a problem and identify potential solutions arising from multiple perspectives.

Use the Generating Alternative Solutions and Better Decision-Making worksheet and ask the client to explain the situation or problem to the group and the obstacles in the way.

Once the approaches are captured and reviewed, the individual can share their decision-making process with the group if they want further feedback.

Visualization

Visualization can be performed with individuals or in a group setting to help clients solve problems in multiple ways, including (Dobson, 2011):

• Clarifying the problem by looking at it from multiple perspectives
• Rehearsing a solution in the mind to improve and get more practice
• Visualizing a ‘safe place’ for relaxation, slowing down, and stress management

Guided imagery is particularly valuable for encouraging the group to take a ‘mental vacation’ and let go of stress.

Ask the group to begin with slow, deep breathing that fills the entire diaphragm. Then ask them to visualize a favorite scene (real or imagined) that makes them feel relaxed, perhaps beside a gently flowing river, a summer meadow, or at the beach.

The more the senses are engaged, the more real the experience. Ask the group to think about what they can hear, see, touch, smell, and even taste.

Encourage them to experience the situation as fully as possible, immersing themselves and enjoying their place of safety.

Such feelings of relaxation may be able to help clients fall asleep, relieve stress, and become more ready to solve problems.

We have included three of our favorite books on the subject of Problem-Solving Therapy below.

1. Problem-Solving Therapy: A Treatment Manual – Arthur Nezu, Christine Maguth Nezu, and Thomas D’Zurilla

This is an incredibly valuable book for anyone wishing to understand the principles and practice behind PST.

Written by the co-developers of PST, the manual provides powerful toolkits to overcome cognitive overload, emotional dysregulation, and the barriers to practical problem-solving.

Find the book on Amazon .

2. Emotion-Centered Problem-Solving Therapy: Treatment Guidelines – Arthur Nezu and Christine Maguth Nezu

Another, more recent, book from the creators of PST, this text includes important advances in neuroscience underpinning the role of emotion in behavioral treatment.

Along with clinical examples, the book also includes crucial toolkits that form part of a stepped model for the application of PST.

3. Handbook of Cognitive-Behavioral Therapies – Keith Dobson and David Dozois

This is the fourth edition of a hugely popular guide to Cognitive-Behavioral Therapies and includes a valuable and insightful section on Problem-Solving Therapy.

This is an important book for students and more experienced therapists wishing to form a high-level and in-depth understanding of the tools and techniques available to Cognitive-Behavioral Therapists.

For even more tools to help strengthen your clients’ problem-solving skills, check out the following free worksheets from our blog.

• Case Formulation Worksheet This worksheet presents a four-step framework to help therapists and their clients come to a shared understanding of the client’s presenting problem.
• Understanding Your Default Problem-Solving Approach This worksheet poses a series of questions helping clients reflect on their typical cognitive, emotional, and behavioral responses to problems.
• Social Problem Solving: Step by Step This worksheet presents a streamlined template to help clients define a problem, generate possible courses of action, and evaluate the effectiveness of an implemented solution.

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While we are born problem-solvers, facing an incredibly diverse set of challenges daily, we sometimes need support.

Problem-Solving Therapy aims to reduce stress and associated mental health disorders and improve wellbeing by improving our ability to cope. PST is valuable in diverse clinical settings, ranging from depression to schizophrenia, with research suggesting it as a highly effective treatment for teaching coping strategies and reducing emotional distress.

Many PST techniques are available to help improve clients’ positive outlook on obstacles while reducing avoidance of problem situations and the tendency to be careless and impulsive.

The PST model typically assesses the client’s strengths, weaknesses, and coping strategies when facing problems before encouraging a healthy experience of and relationship with problem-solving.

Why not use this article to explore the theory behind PST and try out some of our powerful tools and interventions with your clients to help them with their decision-making, coping, and problem-solving?

We hope you enjoyed reading this article. Don’t forget to download our three Positive Psychology Exercises for free .

• Cuijpers, P., Wit, L., Kleiboer, A., Karyotaki, E., & Ebert, D. (2020). Problem-solving therapy for adult depression: An updated meta-analysis. European P sychiatry ,  48 (1), 27–37.
• Dobson, K. S. (2011). Handbook of cognitive-behavioral therapies (3rd ed.). Guilford Press.
• Dobson, K. S., & Dozois, D. J. A. (2021). Handbook of cognitive-behavioral therapies  (4th ed.). Guilford Press.
• Eysenck, M. W., & Keane, M. T. (2015). Cognitive psychology: A student’s handbook . Psychology Press.
• Nezu, A. M., & Nezu, C. M. (2009). Problem-solving therapy DVD . Retrieved September 13, 2021, from https://www.apa.org/pubs/videos/4310852
• Nezu, A. M., & Nezu, C. M. (2018). Emotion-centered problem-solving therapy: Treatment guidelines. Springer.
• Nezu, A. M., Nezu, C. M., & D’Zurilla, T. J. (2013). Problem-solving therapy: A treatment manual . Springer.

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Are you looking to enhance your or your team’s problem-solving abilities? Engaging in activities specifically designed to stimulate your and your team’s critical thinking skills can be an excellent way to sharpen your problem-solving prowess. Whether you enjoy puzzles, brain teasers, or interactive challenges, these activities provide an opportunity to overcome obstacles and think creatively.

By immersing yourself in problem-solving activities, you can develop valuable strategies, improve your decision-making abilities, and boost your overall problem-solving IQ.

One key aspect of successful problem-solving is ensuring clear and effective communication, such as when teams use critical tools available online. For example, testing emails for deliverability and using an email spam checker to avoid spam filters can improve team efficiency. Try Maileroo’s free mail tester to validate your email campaigns effectively. Get ready to unlock your full potential and tackle any challenge that comes your way with these exciting activities for problem-solving.

In this article, we will explore activities for problem-solving that can help enhance your team’s problem-solving skills, allowing you to approach challenges with confidence and creativity.

What Are Problem Solving Activities?

Problem-solving activities or problem-solving exercises are interactive games requiring critical thinking to solve puzzles. They enhance teamwork & critical thinking. Examples include building towers, navigating simulated challenges, and fostering creativity and communication.

For instance, imagine a team working together to construct the tallest tower using limited materials. They strategize, communicate ideas, and problem-solve to create the best structure, promoting collaboration and inventive thinking among team members.

Some widely practiced problem-solving activities include:

• A Shrinking Vessel: Teams must fit into a shrinking space, testing their cooperation and adaptability.
• Marshmallow Spaghetti Tower: Participants build a tower using marshmallows and spaghetti, promoting creative engineering.
• Egg Drop: Protecting an egg from a fall challenges problem-solving skills.
• Desert Island Survival: Teams simulate survival scenarios, encouraging creative solutions.
• Rolling Dice: A simple yet effective game involving chance and decision-making.
• Build a Tower: Constructing a stable tower with limited resources fosters teamwork and innovation, etc.

13 Easy Activities For Problem-Solving Ideas to Enhance Team Collaboration

Team building activities offer a great opportunity to test problem-solving abilities and promote effective collaboration within a group to problem solving group activities. By engaging in these activities, teams can break the monotony of the workplace and create a more inclusive and welcoming environment.

Here are nine easy-to-implement activities that can bring substantial change to your team culture and overall workplace dynamics.

#1. Crossword Puzzles

Objective: To enhance problem-solving skills, vocabulary, and cognitive abilities through engaging crossword puzzles. 

Estimated Time: 15-20 Minutes 

Materials Needed:

• Crossword puzzle sheets
• Pens or pencils
• Distribute crossword puzzle sheets and pens/pencils to each participant.
• Explain the rules of crossword puzzles and the goal of completing as many clues as possible within the given time.
• Participants individually or in pairs work on solving the crossword puzzle by filling in the correct words.
• Encourage critical thinking, word association, and collaborative discussions for solving challenging clues.
• At the end of the time limit, review the answers and discuss any interesting or challenging clues as a group.
• Enhanced Problem-Solving: Participants engage in critical thinking while deciphering clues, promoting effective problem-solving skills.
• Vocabulary Expansion: Exposure to new words and phrases within the crossword improves vocabulary and comprehension.
• Cognitive Stimulation: The mental exercise of solving the puzzle stimulates the brain, enhancing cognitive abilities.
• Team Collaboration: If done in pairs, participants practice collaboration and communication to solve clues together.
• Achievement and Motivation: Successfully completing the crossword brings a sense of accomplishment and motivates individuals to explore more puzzles.

Tips for Facilitators:

• Provide varying levels of crossword puzzles to accommodate different skill levels.
• Encourage participants to share strategies for solving challenging clues.
• Emphasize the fun and educational aspects of the activity to keep participants engaged.

#2. A Shrinking Vessel

Estimated Time: 10-15 Minutes

• Materials Needed: A rope and a ball of yarn
• Prepare the Setting: Lay a rope on the floor in a shape that allows all team members to stand comfortably inside it. For larger teams, multiple ropes can be used, dividing them into smaller groups.
• Enter the Circle: Have all team members stand inside the rope, ensuring that nobody steps outside its boundaries.
• Shrinking the Circle: Begin gradually shrinking the rope’s size, reducing the available space inside the circle.
• Adapt and Maintain Balance: As the circle shrinks, team members must make subtle adjustments to maintain their positions and balance within the shrinking area.
• The Challenge: The objective for the team is to collectively brainstorm and find innovative ways to keep every team member inside the circle without anyone stepping outside.
• Collaboration and Communication: The activity promotes teamwork and open communication as participants strategize to stay within the shrinking circle.
• Adaptability: Team members learn to adapt swiftly to changing circumstances, fostering agility and flexibility.
• Creative Problem-Solving: The challenge encourages inventive thinking and brainstorming to find unique solutions.
• Trust Building: By relying on each other’s actions, participants build trust and cohesion among team members.
• Time-Efficient: The short duration makes it an ideal icebreaker or energizer during meetings or workshops.
• Observe and Facilitate: Monitor the team’s dynamics and offer guidance to encourage equal participation and effective problem-solving.
• Encourage Verbalization: Prompt participants to voice their ideas and collaborate vocally, aiding in real-time adjustments.
• Debrief Thoughtfully: Engage the team in a discussion afterward, reflecting on strategies employed and lessons learned.
• Emphasize Adaptability: Highlight the transferable skill of adaptability and its significance in both professional and personal contexts.

#3. Human Knots

• Objective: Improving Collaboration & enhancing Communication Skills

Estimated Time: 15-20 minutes

• Materials: None required

Procedure: 

• Organize your team into a compact circle. For more sizable teams, subdivide them into smaller clusters, with each cluster forming its own circle. 
• Direct each individual to grasp the hands of two other people in the circle, with the exception of those positioned directly adjacent to them. This action will result in the formation of a complex “human knot” within the circle. 
• Present the challenge to the group: to unravel themselves from this entanglement while maintaining their hold on each other’s hands. If preferred, you can establish a specific time limit. 
• Observe the team members collaborating to unravel the knot, witnessing their collective effort to devise solutions and free themselves from the intricate puzzle.
• Team Cohesion: The activity encourages team members to interact closely, promoting bonding and understanding among participants.
• Effective Communication: Participants practice clear and concise communication as they coordinate movements to untangle the knot.
• Problem-Solving: The challenge stimulates creative thinking and problem-solving skills as individuals work collectively to find the optimal path for untangling.
• Adaptability: Participants learn to adapt their actions based on the evolving dynamics of the human knot, fostering adaptability.
• Trust Building: As individuals rely on each other to navigate the intricate knot, trust and cooperation naturally develop.
• Set a Positive Tone: Create an inclusive and supportive atmosphere, emphasizing that the focus is on collaboration rather than competition.
• Encourage Verbalization: Urge participants to articulate their intentions and listen to others’ suggestions, promoting effective teamwork.
• Observe Group Dynamics: Monitor interactions and step in if needed to ensure everyone is actively engaged and included.
• Reflect and Share: Conclude the activity with a debriefing session, allowing participants to share their experiences, strategies, and key takeaways.
• Vary Grouping: Change group compositions for subsequent rounds to enhance interactions among different team members.

#4. Egg Drop

Helps With: Decision Making, Collaboration

• A carton of eggs
• Construction materials (balloons, rubber bands, straws, tape, plastic wrap, etc.)
• A suitable location for the activity
• Assign each team a single egg and random construction materials.
• Teams must create a carrier to protect the egg from breaking.
• Drop the carriers one by one and increase the height if necessary to determine the most durable carrier.
• The winning team is the one with the carrier that survives the highest drop.
• Decision Making: Participants engage in critical decision-making processes as they select construction materials and determine carrier designs.
• Collaboration: The activity necessitates collaboration and coordination among team members to construct an effective carrier.
• Problem-Solving: Teams apply creative problem-solving skills to devise innovative methods for safeguarding the egg.
• Risk Management: Participants learn to assess potential risks and consequences while making design choices to prevent egg breakage.
• Celebrating Success: The victorious team experiences a sense of accomplishment, boosting morale and promoting a positive team spirit.
• Provide Diverse Materials: Offer a wide range of construction materials to stimulate creativity and allow teams to explore various design options.
• Set Safety Guidelines: Prioritize safety by specifying a safe drop height and ensuring participants follow safety protocols during construction.
• Encourage Brainstorming: Prompt teams to brainstorm multiple carrier ideas before finalizing their designs, fostering diverse perspectives.
• Facilitate Reflection: After the activity, lead a discussion where teams share their design strategies, challenges faced, and lessons learned.
• Highlight Collaboration: Emphasize the significance of teamwork in achieving success, acknowledging effective communication and cooperation.

As a teamwork activity, Egg Drop can help team members solve problems through collaboration and communication.

Each team can design and customize their own balloons and can display their team logo, slogan, or elements related to team culture through custom balloons . Awards can also be set up, such as the most creative balloon design, the strongest frangipani structure, etc., to increase the motivation for competition and participation. 

After the activity, team sharing and feedback can be conducted to allow everyone to share their learning experience and feelings about teamwork.

This combination allows team members to experience the importance of teamwork in creativity and practice, and strengthen team cohesion by completing challenges and sharing experiences.

#5. Marshmallow Spaghetti Tower

Helps With: Collaboration

Estimated Time: 20-30 Minutes

Materials Needed (per team):

• Raw spaghetti: 20 sticks
• Marshmallow: 1
• String: 1 yard
• Masking tape: 1 roll
• Tower Construction: Instruct teams to collaborate and utilize the provided materials to construct the tallest tower possible within a designated time frame.
• Marshmallow Support: Emphasize that the tower must be capable of standing independently and supporting a marshmallow at its highest point.
• Prototype and Iterate: Encourage teams to engage in prototyping and iteration, testing different design approaches and refining their tower structures.
• T eamwork and Communication: Promote effective teamwork and communication as team members coordinate their efforts to build a stable and tall tower.
• Evaluation Criteria: Evaluate each tower based on its height, stability, and the successful placement of the marshmallow at the top.
• Collaboration: Participants collaborate closely, sharing ideas and working together to design and construct the tower.
• Innovative Thinking: The activity encourages innovative thinking as teams experiment with different strategies to build a stable tower.
• Time Management: Teams practice time management skills as they work within a specified time limit to complete the task.
• Problem-Solving: Participants engage in creative problem-solving to address challenges such as balancing the marshmallow and constructing a sturdy tower.
• Adaptability: Teams adapt their approaches based on trial and error, learning from each iteration to improve their tower designs.
• Set Clear Guidelines: Clearly explain the materials, objectives, and evaluation criteria to ensure teams understand the task.
• Foster Creativity: Encourage teams to think outside the box and explore unconventional methods for constructing their towers.
• Emphasize Collaboration: Highlight the importance of effective communication and teamwork to accomplish the task successfully.
• Time Management: Remind teams of the time limit and encourage them to allocate their time wisely between planning and construction.
• Reflect and Share: Facilitate a discussion after the activity, allowing teams to share their design choices, challenges faced, and lessons learned.

Objective: To engage participants in the strategic and analytical world of Sudoku, enhancing logical thinking and problem-solving abilities. 

Estimated Time: 20-25 Minutes 

• Sudoku puzzle sheets
• Pencils with erasers
• Distribute Sudoku puzzle sheets and pencils to each participant.
• Familiarize participants with the rules and mechanics of Sudoku puzzles.
• Explain the goal: to fill in the empty cells with numbers from 1 to 9 while adhering to the rules of no repetition in rows, columns, or subgrids.
• Encourage participants to analyze the puzzle’s layout, identify potential numbers, and strategically fill in cells.
• Emphasize the importance of logical deduction and step-by-step approach in solving the puzzle.
• Provide hints or guidance if needed, ensuring participants remain engaged and challenged.
• Logical Thinking: Sudoku challenges participants’ logical and deductive reasoning, fostering analytical skills.
• Problem-Solving: The intricate interplay of numbers and constraints hones problem-solving abilities.
• Focus and Patience: Participants practice patience and attention to detail while gradually unveiling the solution.
• Pattern Recognition: Identifying number patterns and possibilities contributes to enhanced pattern recognition skills.
• Personal Achievement: Successfully completing a Sudoku puzzle provides a sense of accomplishment and boosts confidence.
• Offer varying levels of Sudoku puzzles to cater to different skill levels.
• Encourage participants to share strategies and techniques for solving specific challenges.
• Highlight the mental workout Sudoku provides and its transferable skills to real-life problem-solving.

Helps With: Communication, Problem-solving, & Management

• A lockable room
• 5-10 puzzles or clues
• Hide the key and a set of clues around the room.
• Lock the room and provide team members with a specific time limit to find the key and escape.
• Instruct the team to work together, solving the puzzles and deciphering the clues to locate the key.
• Encourage efficient communication and effective problem-solving under time pressure.
• Communication Skills: Participants enhance their communication abilities by sharing observations, ideas, and findings to collectively solve puzzles.
• Problem-solving Proficiency: The activity challenges teams to think critically, apply logical reasoning, and collaboratively tackle intricate challenges.
• Team Management: The experience promotes effective team management as members assign tasks, prioritize efforts, and coordinate actions.
• Time Management: The imposed time limit sharpens time management skills as teams strategize and allocate time wisely.
• Adaptability: Teams learn to adapt and adjust strategies based on progress, evolving clues, and time constraints.
• Clear Introduction: Provide a concise overview of the activity, emphasizing the importance of communication, problem-solving, and time management.
• Diverse Challenges: Offer a mix of puzzles and clues to engage various problem-solving skills, catering to different team strengths.
• Supportive Role: Act as a facilitator, offering subtle guidance if needed while allowing teams to independently explore and solve challenges.
• Debriefing Session: Organize a debriefing session afterward to discuss the experience, highlight successful strategies, and identify areas for improvement.
• Encourage Reflection: Encourage participants to reflect on their teamwork, communication effectiveness, and problem-solving approach.

#8. Frostbite for Group Problem Solving Activities

Helps With: Decision Making, Trust, Leadership

• An electric fan
• Construction materials (toothpicks, cardstock, rubber bands, sticky notes, etc.)
• Divide the team into groups of 4-5 people, each with a designated leader.
• Blindfold team members and prohibit leaders from using their hands.
• Provide teams with construction materials and challenge them to build a tent within 30 minutes.
• Test the tents using the fan to see which can withstand high winds.
• Decision-Making Proficiency: Participants are exposed to critical decision-making situations under constraints, allowing them to practice effective and efficient decision-making.
• Trust Development: Blindfolding team members and relying on the designated leaders fosters trust and collaboration among team members.
• Leadership Skills: Designated leaders navigate the challenge without hands-on involvement, enhancing their leadership and communication skills.
• Creative Problem Solving: Teams employ creative thinking and resourcefulness to construct stable tents with limited sensory input.
• Team Cohesion: The shared task and unique constraints promote team cohesion and mutual understanding.
• Role of the Facilitator: Act as an observer, allowing teams to navigate the challenge with minimal intervention. Offer assistance only when necessary.
• Clarity in Instructions: Provide clear instructions regarding blindfolding, leader restrictions, and time limits to ensure a consistent experience.
• Debriefing Session: After the activity, conduct a debriefing session to discuss team dynamics, leadership approaches, and decision-making strategies.
• Encourage Communication: Emphasize the importance of effective communication within teams to ensure smooth coordination and successful tent construction.
• Acknowledge Creativity: Celebrate creative solutions and innovative approaches exhibited by teams during the tent-building process.

#9. Dumbest Idea First

Helps With: Critical Thinking & Creative Problem Solving Activity

Estimated Time: 15-20 Minutes

Materials Needed: A piece of paper, pen, and pencil

• Problem Presentation: Introduce a specific problem to the team, either a real-world challenge or a hypothetical scenario that requires a solution.
• Brainstorming Dumb Ideas: Instruct team members to quickly generate and jot down the most unconventional and seemingly “dumb” ideas they can think of to address the problem.
• Idea Sharing: Encourage each participant to share their generated ideas with the group, fostering a relaxed and open atmosphere for creative expression.
• Viability Assessment: As a team, review and evaluate each idea, considering potential benefits and drawbacks. Emphasize the goal of identifying unconventional approaches.
• Selecting Promising Solutions: Identify which seemingly “dumb” ideas could hold hidden potential or innovative insights. Discuss how these ideas could be adapted into workable solutions.
• Divergent Thinking: Participants engage in divergent thinking, pushing beyond conventional boundaries to explore unconventional solutions.
• Creative Exploration: The activity sparks creative exploration by encouraging participants to let go of inhibitions and embrace imaginative thinking.
• Critical Analysis: Through evaluating each idea, participants practice critical analysis and learn to identify unique angles and aspects of potential solutions.
• Open Communication: The lighthearted approach of sharing “dumb” ideas fosters open communication, reducing fear of judgment and promoting active participation.
• Solution Adaptation: Identifying elements of seemingly “dumb” ideas that have merit encourages participants to adapt and refine their approaches creatively.
• Safe Environment: Foster a safe and non-judgmental environment where participants feel comfortable sharing unconventional ideas.
• Time Management: Set clear time limits for idea generation and sharing to maintain the activity’s energetic pace.
• Encourage Wild Ideas: Emphasize that the goal is to explore the unconventional, urging participants to push the boundaries of creativity.
• Facilitator Participation: Participate in idea generation to demonstrate an open-minded approach and encourage involvement.
• Debriefing Discussion: After the activity, facilitate a discussion on how seemingly “dumb” ideas can inspire innovative solutions and stimulate fresh thinking.

This activity encourages out-of-the-box thinking and creative problem-solving. It allows teams to explore unconventional ideas that may lead to unexpected, yet effective, solutions.

#10: Legoman

Helps With: Foster teamwork, communication, and creativity through a collaborative Lego-building activity.

Estimated Time: 20-30 minutes

• Lego bricks
• Lego instruction manuals

Procedure :

• Divide participants into small teams of 3-5 members.
• Provide each team with an equal set of Lego bricks and a Lego instruction manual.
• Explain that the goal is for teams to work together to construct the Lego model shown in the manual.
• Set a time limit for the building activity based on model complexity.
• Allow teams to self-organize, build, and collaborate to complete the model within the time limit.
• Evaluate each team’s final model compared to the manual’s original design.
• Enhanced Communication: Participants must communicate clearly and listen actively to collaborate effectively.
• Strengthened Teamwork: Combining efforts toward a shared goal promotes camaraderie and team cohesion.
• Creative Problem-Solving: Teams must creatively problem-solve if pieces are missing or instructions unclear.
• Planning and Resource Allocation: Following instructions fosters planning skills and efficient use of resources.
• Sense of Achievement: Completing a challenging build provides a sense of collective accomplishment.
• Encourage Participation: Urge quieter members to contribute ideas and take an active role.
• Highlight Teamwork: Emphasize how cooperation and task coordination are key to success.
• Ensure Equal Engagement: Monitor group dynamics to ensure all members are engaged.
• Allow Creativity: Permit modifications if teams lack exact pieces or wish to get creative.
• Focus on Enjoyment: Create a lively atmosphere so the activity remains energizing and fun.

#11: Minefield

Helps With: Trust, Communication, Patience

Materials Needed: Open space, blindfolds

• Mark a “minefield” on the ground using ropes, cones, or tape. Add toy mines or paper cups.
• Pair up participants and blindfold one partner.
• Position blindfolded partners at the start of the minefield. Direct seeing partners to verbally guide them through to the other side without hitting “mines.”
• Partners switch roles once finished and repeat.
• Time partnerships and provide prizes for the fastest safe crossing.
• Trust Building: Blindfolded partners must trust their partner’s instructions.
• Effective Communication: Giving clear, specific directions is essential for navigating the minefield.
• Active Listening: Partners must listen closely and follow directions precisely.
• Patience & Support: The exercise requires patience and encouraging guidance between partners.
• Team Coordination: Partners must work in sync, coordinating movements and communication.
• Test Boundaries: Ensure the minefield’s size accommodates safe movement and communication.
• Monitor Interactions: Watch for dominant guidance and ensure both partners participate fully.
• Time Strategically: Adjust time limits based on the minefield size and difficulty.
• Add Obstacles: Introduce additional non-mine objects to increase challenge and communication needs.
• Foster Discussion: Debrief afterward to discuss communication approaches and trust-building takeaways.

#12: Reverse Pyramid

Helps With: Teamwork, Communication, Creativity

Materials Needed: 36 cups per group, tables

• Form small groups of 5-7 participants.
• Provide each group with a stack of 36 cups and a designated building area.
• Explain the objective: Build the tallest pyramid starting with just one cup on top.
• Place the first cup on the table, and anyone in the group can add two cups beneath it to form the second row.
• From this point, only the bottom row can be lifted to add the next row underneath.
• Cups in the pyramid can only be touched or supported by index fingers.
• If the structure falls, start over from one cup.
• Offer more cups if a group uses all provided.
• Allow 15 minutes for building.

Teamwork: Collaborate to construct the pyramid.

Communication: Discuss and execute the building strategy.

Creativity: Find innovative ways to build a tall, stable pyramid.

Clarify Expectations: Emphasize the definition of a pyramid with each row having one less cup.

Encourage Perseverance: Motivate groups to continue despite challenges.

Promote Consensus: Encourage groups to work together and help each other.

Reflect on Failure: Use collapses as a metaphor for overcoming obstacles and improving.

Consider Competitions: Modify the activity for competitive teams and scoring.

#13: Stranded

Helps With: Decision-making, Prioritization, Teamwork

Materials Needed: List of salvaged items, paper, pens

• Present a scenario where teams are stranded and must prioritize items salvaged from a plane crash.
• Provide teams with the same list of ~15 salvaged items.
• Instruct teams to agree on an item ranking with #1 being the most important for survival.
• Teams share and compare their prioritized lists. Identify differences in approach.
• Discuss what factors influenced decisions and how teams worked together to agree on priorities.
• Critical Thinking: Weighing item importance requires analytical thinking and discussion.
• Team Decision-Making: Coming to a consensus fosters team decision-making capabilities.
• Prioritization Skills: Ranking items strengthen prioritization and justification abilities.
• Perspective-Taking: Understanding different prioritizations builds perspective-taking skills.
• Team Cohesion: Collaborating toward a shared goal brings teams closer together.
• Encourage Discussion: Urge teams to discuss all ideas rather than allow single members to dominate.
• Be Engaged: Circulate to listen in on team discussions and pose thought-provoking questions.
• Add Complexity: Introduce scenarios with additional constraints to expand critical thinking.
• Highlight Disagreements: When priorities differ, facilitate constructive discussions on influencing factors.
• Recognize Collaboration: Acknowledge teams that demonstrate exceptional teamwork and communication.

Now let’s look at some common types of problem-solving activities.

Types of Problem-Solving Activities

The most common types of problem-solving activities/exercises are:

• Creative problem-solving activities
• Group problem-solving activities
• Individual problem-solving activities
• Fun problem-solving activities, etc.

In the next segments, we’ll be discussing these types of problem-solving activities in detail. So, keep reading!

Creative Problem-Solving Activities

Creative problem solving (CPS) means using creativity to find new solutions. It involves thinking creatively at first and then evaluating ideas later. For example, think of it like brainstorming fun game ideas, discussing them, and then picking the best one to play.

Some of the most common creative problem-solving activities include:

• Legoman: Building creative structures with LEGO.
• Escape: Solving puzzles to escape a room.
• Frostbite: Finding solutions in challenging situations.
• Minefield: Navigating a field of obstacles.

Group Problem-Solving Activities

Group problem-solving activities are challenges that make teams work together to solve puzzles or overcome obstacles. They enhance teamwork and critical thinking.

For instance, think of a puzzle-solving game where a group must find hidden clues to escape a locked room.

Here are the most common group problem-solving activities you can try in groups:

• A Shrinking Vessel
• Marshmallow Spaghetti Tower
• Cardboard Boat Building Challenge
• Clue Murder Mystery
• Escape Room: Jewel Heist
• Escape Room: Virtual Team Building
• Scavenger Hunt
• Dumbest Idea First

Individual Problem-Solving Activities

As the name suggests, individual problem-solving activities are the tasks that you need to play alone to boost your critical thinking ability. They help you solve problems and stay calm while facing challenges in real life. Like puzzles, they make your brain sharper. Imagine it’s like training your brain muscles to handle tricky situations.

Here are some of the most common individual problem-solving activities:

• Puzzles (jigsaw, crossword, sudoku, etc.)
• Brain teasers
• Logic problems
• Optical illusions
• “Escape room” style games

Fun Problem-Solving Activities

Fun problem-solving activities are enjoyable games that sharpen your critical thinking skills while having a blast. Think of activities like the Legoman challenge, escape rooms, or rolling dice games – they make problem-solving exciting and engaging!

And to be frank, all of the mentioned problem-solving activities are fun if you know how to play and enjoy them as all of them are game-like activities.

Team Problems You Can Address Through Problem Solving Activities

Fun problem-solving activities serve as dynamic tools to address a range of challenges that teams often encounter. These engaging activities foster an environment of collaboration, creativity, and critical thinking, enabling teams to tackle various problems head-on. Here are some common team problems that can be effectively addressed through these activities:

• Communication Breakdowns:  

Activities like “Escape,” “A Shrinking Vessel,” and “Human Knots” emphasize the importance of clear and effective communication. They require teams to work together, exchange ideas, and devise strategies to accomplish a shared goal. By engaging in these activities, team members learn to communicate more efficiently, enhancing overall team communication in real-world situations.

• Lack of Trust and Cohesion:  

Problem-solving activities promote trust and cohesiveness within teams. For instance, “Frostbite” and “Marshmallow Spaghetti Tower” require teams to collaborate closely, trust each other’s ideas, and rely on each member’s strengths. These activities build a sense of unity and trust, which can translate into improved teamwork and collaboration.

• Innovative Thinking:  

“Dumbest Idea First” and “Egg Drop” encourage teams to think outside the box and explore unconventional solutions. These activities challenge teams to be creative and innovative in their problem-solving approaches, fostering a culture of thinking beyond traditional boundaries when faced with complex issues.

• Decision-Making Challenges:  

Activities like “Onethread” facilitate group decision-making by providing a platform for open discussions and collaborative choices. Problem-solving activities require teams to make decisions collectively, teaching them to weigh options, consider different viewpoints, and arrive at informed conclusions—a skill that is transferable to real-world decision-making scenarios.

• Leadership and Role Clarification:  

Activities such as “Frostbite” and “Egg Drop” designate team leaders and roles within groups. This provides an opportunity for team members to practice leadership, delegation, and role-specific tasks. By experiencing leadership dynamics in a controlled setting, teams can improve their leadership skills and better understand their roles in actual projects.

• Problem-Solving Strategies:  

All of the problem-solving activities involve the application of different strategies. Teams learn to analyze problems, break them down into manageable components, and develop systematic approaches for resolution. These strategies can be adapted to real-world challenges, enabling teams to approach complex issues with confidence.

• Team Morale and Engagement:  

Participating in engaging and enjoyable activities boosts team morale and engagement. These activities provide a break from routine tasks, energize team members, and create a positive and fun atmosphere. Elevated team morale can lead to increased motivation and productivity.

The incentives of event prizes can further stimulate the enthusiasm and participation of team members. The choice of prizes is crucial, as it can directly affect the attractiveness and participation of the event. Among them, Medals are essential prizes.

Medals are symbols of honor awarded to winners and represent the value and achievement of an event.

Medals also have a motivational effect, they encourage team members to pursue higher achievements and progress.

Medals are artistic and aesthetic. They are usually designed by designers according to different occasions and themes and have high collection value.

By incorporating these fun problem-solving activities, teams can address a variety of challenges, foster skill development, and build a more cohesive and effective working environment. As teams learn to collaborate, communicate, innovate, and make decisions collectively, they are better equipped to overcome obstacles and achieve shared goals.

The Benefits of Problem Solving Activities for Your Team

#1 Better Thinking

Problem-solving activities bring out the best in team members by encouraging them to contribute their unique ideas. This stimulates better thinking as team managers evaluate different solutions and choose the most suitable ones.

For example, a remote team struggling with communication benefited from quick thinking and the sharing of ideas, leading to the adoption of various communication modes for improved collaboration.

#2 Better Risk Handling

Team building problem solving activities condition individuals to handle risks more effectively. By engaging in challenging situations and finding solutions, team members develop the ability to respond better to stressful circumstances.

#3 Better Communication

Regular communication among team members is crucial for efficient problem-solving. Engaging in problem-solving activities fosters cooperation and communication within the team, resulting in better understanding and collaboration. Using tools like OneThread can further enhance team communication and accountability.

#4 Improved Productivity Output

When teams work cohesively, overall productivity improves, leading to enhanced profit margins for the company or organization. Involving managers and team members in problem-solving activities can positively impact the company’s growth and profitability.

How Onethread Enhances the Effect of Problem Solving Activities

Problem-solving activities within teams thrive on collaborative efforts and shared perspectives. Onethread emerges as a potent facilitator, enabling teams to collectively tackle challenges and harness diverse viewpoints with precision. Here’s a comprehensive view of how Onethread amplifies team collaboration in problem-solving initiatives:

Open Channels for Discussion:

Onethread’s real-time messaging feature serves as a dedicated hub for open and seamless discussions. Teams can engage in brainstorming sessions, share insightful observations, and propose innovative solutions within a flexible environment. Asynchronous communication empowers members to contribute their insights at their convenience, fostering comprehensive problem analysis with ample deliberation.

Centralized Sharing of Resources:

Effective problem-solving often hinges on access to pertinent resources. Onethread’s document sharing functionality ensures that critical information, references, and research findings are centralized and readily accessible. This eradicates the need for cumbersome email attachments and enables team members to collaborate with precise and up-to-date data.

Efficient Task Allocation and Monitoring:

Problem-solving journeys comprise a series of tasks and actions. Onethread’s task management capability streamlines the delegation of specific responsibilities to team members. Assign tasks related to research, data analysis, or solution implementation and monitor progress in real time. This cultivates a sense of accountability and guarantees comprehensive coverage of every facet of the problem-solving process.

Facilitated Collaborative Decision-Making: Navigating intricate problems often demands collective decision-making. Onethread’s collaborative ecosystem empowers teams to deliberate over potential solutions, assess pros and cons, and make well-informed choices. Transparent discussions ensure that decisions are comprehensively comprehended and supported by the entire team.

Seamless Documentation and Insights Sharing:

As the problem-solving journey unfolds, the accumulation of insights and conclusions becomes pivotal. Onethread’s collaborative document editing feature empowers teams to document their discoveries, chronicle the steps undertaken, and showcase successful solutions. This shared repository of documentation serves as a valuable resource for future reference and continuous learning.

With Onethread orchestrating the backdrop, team collaboration during problem-solving activities transforms into a harmonious fusion of insights, ideas, and actionable steps.

What are the 5 problem-solving skills?

The top 5 problem-solving skills in 2023 are critical thinking, creativity, emotional intelligence, adaptability, and data literacy. Most employers seek these skills in their workforce.

What are the steps of problem-solving?

Problem-solving steps are as follows: 1. Define the problem clearly. 2. Analyze the issue in detail. 3. Generate potential solutions. 4. Evaluate these options. 5. Choose the best solution. 6. Put the chosen solution into action. 7. Measure the outcomes to assess effectiveness and improvements made. These sequential steps assist in efficient and effective problem resolution.

How do you teach problem-solving skills?

Teaching problem-solving involves modelling effective methods within a context, helping students grasp the problem, dedicating ample time, asking guiding questions, and giving suggestions. Connect errors to misconceptions to enhance understanding, fostering a straightforward approach to building problem-solving skills.

So here is all about “activities for problem solving”.No matter which activity you choose, engaging in problem-solving activities not only provides entertainment but also helps enhance cognitive abilities such as critical thinking, decision making, and creativity. So why not make problem solving a regular part of your routine?

Take some time each day or week to engage in these activities and watch as your problem-solving skills grow stronger. Plus, it’s an enjoyable way to pass the time and challenge yourself mentally.

So go ahead, grab a puzzle or gather some friends for a game night – get ready to have fun while sharpening your problem-solving skills!

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A guide to problem-solving techniques, steps, and skills

You might associate problem-solving with the math exercises that a seven-year-old would do at school. But problem-solving isn’t just about math — it’s a crucial skill that helps everyone make better decisions in everyday life or work.

Problem-solving involves finding effective solutions to address complex challenges, in any context they may arise.

Unfortunately, structured and systematic problem-solving methods aren’t commonly taught. Instead, when solving a problem, PMs tend to rely heavily on intuition. While for simple issues this might work well, solving a complex problem with a straightforward solution is often ineffective and can even create more problems.

In this article, you’ll learn a framework for approaching problem-solving, alongside how you can improve your problem-solving skills.

The 7 steps to problem-solving

When it comes to problem-solving there are seven key steps that you should follow: define the problem, disaggregate, prioritize problem branches, create an analysis plan, conduct analysis, synthesis, and communication.

1. Define the problem

Problem-solving begins with a clear understanding of the issue at hand. Without a well-defined problem statement, confusion and misunderstandings can hinder progress. It’s crucial to ensure that the problem statement is outcome-focused, specific, measurable whenever possible, and time-bound.

Additionally, aligning the problem definition with relevant stakeholders and decision-makers is essential to ensure efforts are directed towards addressing the actual problem rather than side issues.

2. Disaggregate

Complex issues often require deeper analysis. Instead of tackling the entire problem at once, the next step is to break it down into smaller, more manageable components.

Various types of logic trees (also known as issue trees or decision trees) can be used to break down the problem. At each stage where new branches are created, it’s important for them to be “MECE” – mutually exclusive and collectively exhaustive. This process of breaking down continues until manageable components are identified, allowing for individual examination.

The decomposition of the problem demands looking at the problem from various perspectives. That is why collaboration within a team often yields more valuable results, as diverse viewpoints lead to a richer pool of ideas and solutions.

3. Prioritize problem branches

The next step involves prioritization. Not all branches of the problem tree have the same impact, so it’s important to understand the significance of each and focus attention on the most impactful areas. Prioritizing helps streamline efforts and minimize the time required to solve the problem.

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4. Create an analysis plan

For prioritized components, you may need to conduct in-depth analysis. Before proceeding, a work plan is created for data gathering and analysis. If work is conducted within a team, having a plan provides guidance on what needs to be achieved, who is responsible for which tasks, and the timelines involved.

5. Conduct analysis

Data gathering and analysis are central to the problem-solving process. It’s a good practice to set time limits for this phase to prevent excessive time spent on perfecting details. You can employ heuristics and rule-of-thumb reasoning to improve efficiency and direct efforts towards the most impactful work.

6. Synthesis

After each individual branch component has been researched, the problem isn’t solved yet. The next step is synthesizing the data logically to address the initial question. The synthesis process and the logical relationship between the individual branch results depend on the logic tree used.

7. Communication

The last step is communicating the story and the solution of the problem to the stakeholders and decision-makers. Clear effective communication is necessary to build trust in the solution and facilitates understanding among all parties involved. It ensures that stakeholders grasp the intricacies of the problem and the proposed solution, leading to informed decision-making.

Exploring problem-solving in various contexts

While problem-solving has traditionally been associated with fields like engineering and science, today it has become a fundamental skill for individuals across all professions. In fact, problem-solving consistently ranks as one of the top skills required by employers.

Problem-solving techniques can be applied in diverse contexts:

• Individuals — What career path should I choose? Where should I live? These are examples of simple and common personal challenges that require effective problem-solving skills
• Organizations — Businesses also face many decisions that are not trivial to answer. Should we expand into new markets this year? How can we enhance the quality of our product development? Will our office accommodate the upcoming year’s growth in terms of capacity?
• Societal issues — The biggest world challenges are also complex problems that can be addressed with the same technique. How can we minimize the impact of climate change? How do we fight cancer?

Despite the variation in domains and contexts, the fundamental approach to solving these questions remains the same. It starts with gaining a clear understanding of the problem, followed by decomposition, conducting analysis of the decomposed branches, and synthesizing it into a result that answers the initial problem.

Real-world examples of problem-solving

Let’s now explore some examples where we can apply the problem solving framework.

Problem: In the production of electronic devices, you observe an increasing number of defects. How can you reduce the error rate and improve the quality?

Before delving into analysis, you can deprioritize branches that you already have information for or ones you deem less important. For instance, while transportation delays may occur, the resulting material degradation is likely negligible. For other branches, additional research and data gathering may be necessary.

Once results are obtained, synthesis is crucial to address the core question: How can you decrease the defect rate?

While all factors listed may play a role, their significance varies. Your task is to prioritize effectively. Through data analysis, you may discover that altering the equipment would bring the most substantial positive outcome. However, executing a solution isn’t always straightforward. In prioritizing, you should consider both the potential impact and the level of effort needed for implementation.

By evaluating impact and effort, you can systematically prioritize areas for improvement, focusing on those with high impact and requiring minimal effort to address. This approach ensures efficient allocation of resources towards improvements that offer the greatest return on investment.

Problem : What should be my next job role?

When breaking down this problem, you need to consider various factors that are important for your future happiness in the role. This includes aspects like the company culture, our interest in the work itself, and the lifestyle that you can afford with the role.

However, not all factors carry the same weight for us. To make sense of the results, we can assign a weight factor to each branch. For instance, passion for the job role may have a weight factor of 1, while interest in the industry may have a weight factor of 0.5, because that is less important for you.

By applying these weights to a specific role and summing the values, you can have an estimate of how suitable that role is for you. Moreover, you can compare two roles and make an informed decision based on these weighted indicators.

Key problem-solving skills

This framework provides the foundation and guidance needed to effectively solve problems. However, successfully applying this framework requires the following:

• Creativity — During the decomposition phase, it’s essential to approach the problem from various perspectives and think outside the box to generate innovative ideas for breaking down the problem tree
• Decision-making — Throughout the process, decisions must be made, even when full confidence is lacking. Employing rules of thumb to simplify analysis or selecting one tree cut over another requires decisiveness and comfort with choices made
• Analytical skills — Analytical and research skills are necessary for the phase following decomposition, involving data gathering and analysis on selected tree branches
• Teamwork — Collaboration and teamwork are crucial when working within a team setting. Solving problems effectively often requires collective effort and shared responsibility
• Communication — Clear and structured communication is essential to convey the problem solution to stakeholders and decision-makers and build trust

How to enhance your problem-solving skills

Problem-solving requires practice and a certain mindset. The more you practice, the easier it becomes. Here are some strategies to enhance your skills:

• Practice structured thinking in your daily life — Break down problems or questions into manageable parts. You don’t need to go through the entire problem-solving process and conduct detailed analysis. When conveying a message, simplify the conversation by breaking the message into smaller, more understandable segments
• Regularly challenging yourself with games and puzzles — Solving puzzles, riddles, or strategy games can boost your problem-solving skills and cognitive agility.
• Engage with individuals from diverse backgrounds and viewpoints — Conversing with people who offer different perspectives provides fresh insights and alternative solutions to problems. This boosts creativity and helps in approaching challenges from new angles

Final thoughts

Problem-solving extends far beyond mathematics or scientific fields; it’s a critical skill for making informed decisions in every area of life and work. The seven-step framework presented here provides a systematic approach to problem-solving, relevant across various domains.

Now, consider this: What’s one question currently on your mind? Grab a piece of paper and try to apply the problem-solving framework. You might uncover fresh insights you hadn’t considered before.

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Problem-Solving Strategies and Obstacles

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From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

What Is Problem-Solving?

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

• Discovery of the problem
• Deciding to tackle the issue
• Seeking to understand the problem more fully
• Researching available options or solutions
• Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

• Perceptually recognizing the problem
• Representing the problem in memory
• Considering relevant information that applies to the problem
• Identifying different aspects of the problem
• Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

• Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
• Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
• Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
• Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

• Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
• Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
• Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
• Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

How to Improve Your Problem-Solving Skills

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

• Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
• Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
• Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
• Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
• Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
• Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. doi:10.3389/fnhum.2018.00261

Dunbar K. Problem solving . A Companion to Cognitive Science . 2017. doi:10.1002/9781405164535.ch20

Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9

Rosenbusch H, Soldner F, Evans AM, Zeelenberg M. Supervised machine learning methods in psychology: A practical introduction with annotated R code . Soc Personal Psychol Compass . 2021;15(2):e12579. doi:10.1111/spc3.12579

Mishra S. Decision-making under risk: Integrating perspectives from biology, economics, and psychology . Personal Soc Psychol Rev . 2014;18(3):280-307. doi:10.1177/1088868314530517

Csikszentmihalyi M, Sawyer K. Creative insight: The social dimension of a solitary moment . In: The Systems Model of Creativity . 2015:73-98. doi:10.1007/978-94-017-9085-7_7

Chrysikou EG, Motyka K, Nigro C, Yang SI, Thompson-Schill SL. Functional fixedness in creative thinking tasks depends on stimulus modality .  Psychol Aesthet Creat Arts . 2016;10(4):425‐435. doi:10.1037/aca0000050

Huang F, Tang S, Hu Z. Unconditional perseveration of the short-term mental set in chunk decomposition .  Front Psychol . 2018;9:2568. doi:10.3389/fpsyg.2018.02568

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Mayer RE. Thinking, problem solving, cognition, 2nd ed .

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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

10 Everyday uses for Problem Solving Skills

• Problem Solving & Decision Making Real world training delivers real world results. Learn More

Many employers are recognizing the value of strong problem solving skills and are placing significant investments in developing the abilities of their employees. But while we often think about these skills in a professional context, problem solving isn’t just helpful in the workplace. Here are 10 everyday uses for problem solving skills that can you may not have thought about:

1. Stuck in traffic and late for work – again

With busy schedules and competing demands for your time, getting where you need to be on time can be a real challenge.  When traffic backs up, problem solving skills can help you figure out alternatives to avoid congestion, resolve the immediate situation and develop a solution to avoid encountering the situation in the future.

2. What is that stain on the living room carpet?

Parents, pet owners and spouses face this situation all the time. The living room carpet was clean yesterday but somehow a mysterious stain has appeared and nobody is claiming it. In order to clean it effectively, first you need to figure out what it is. Problem solving can help you track down the culprit, diagnose the cause of the stain and develop an action plan to get your home clean and fresh again.

3. What is that smell coming from my garden shed?

Drawing from past experiences, the seasoned problem solver in you suspects that the source of the peculiar odor likely lurks somewhere within the depths of the shed. Your challenge now lies in uncovering the origin of this scent, managing its effects, and formulating a practical plan to prevent such occurrences in the future.

4. I don’t think the car is supposed to make that thumping noise

As with many problems in the workplace, this may be a situation where you bring in problem solving experts in the form of your trusted mechanic. If that isn’t an option, problem solving skills can be helpful to diagnose and assess the impact of the situation to ensure you can get where you need to be.

5. Creating a budget

Tap into your problem-solving prowess as you embark on the journey of budgeting. Begin by determining what expenses to include in your budget, and strategize how to account for unexpected financial surprises. The challenge lies in crafting a comprehensive budget that not only covers your known expenses but also prepares you for the uncertainties that may arise.

6. My daughter has a science project – due tomorrow

Sometimes the challenge isn’t impact, its urgency.  Problem solving skills can help you quickly assess the situation and develop an action plan to get that science project done and turned in on time.

7. What should I get my spouse for his/her birthday?

As with many problems, this one may not have a “right answer” or apparent solution.  It’s time to apply those problem solving skills to evaluate the effects of past decisions combined with current environmental signals and available resources to select the perfect gift to put a smile on your significant other’s face.

8. The office printer suddenly stopped working, and there are important documents that need to be printed urgently.

Uh oh, time to think quickly. There is an urgent situation that must be addressed to get things back to normal, a cause to be identified (what’s causing the printer issue), and an action plan to resolve it. Problem solving skills can help you avoid stress and ensure that your documents are printed on time.

9. I’m torn between two cars! Which one should I choose?

In a world brimming with countless choices, employ decision analysis as your trusty tool to navigate the sea of options. Whether you’re selecting a car (or any other product), the challenge is to methodically identify and evaluate the best choices that align with your unique needs and preferences.

10. What’s for dinner?

Whether you are planning to eat alone, with family or entertaining friends and colleagues, meal planning can be a cause of daily stress. Applying problem solving skills can put the dinner dilemma into perspective and help get the food on the table and keep everyone happy.

Problem solving skills aren’t just for the workplace – they can be applied in your everyday life.  Kepner-Tregoe can help you and your team develop your problem Solving skills through a combination of training and consulting with our problem solving experts.

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Effective problem solving is all about using the right process and following a plan tailored to the issue at hand. Recognizing your team or organization has an issue isn’t enough to come up with effective problem solving strategies. 

To truly understand a problem and develop appropriate solutions, you will want to follow a solid process, follow the necessary problem solving steps, and bring all of your problem solving skills to the table.   We’ll forst look at what problem solving strategies you can employ with your team when looking for a way to approach the process. We’ll then discuss the problem solving skills you need to be more effective at solving problems, complete with an activity from the SessionLab library you can use to develop that skill in your team.

Let’s get to it! 

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization. 

Problem solving workshop

• Creating a bespoke, tailored process
• Tackling problems of any size
• Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match. 

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop. 

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for: 

• aligning large, multi-discipline teams
• quickly designing and testing solutions
• tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first. 

The stage-based structure of the design sprint is also very useful for teams new to design thinking.  The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work. 

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

• Improving core problem solving skills
• Thinking outside of the box
• Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses. 

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking. 

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

• New facilitators or non-facilitators 
• Approaching difficult subjects with a simple, creative framework
• Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

• Solo entrepreneurs or small teams with low capacity
• Peer learning and gaining outside expertise
• Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session? 

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another. 

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context. 

Coaching and mentoring

• Focused learning and development
• Filling skills gaps
• Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues. 

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill. 

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

• Paying complete attention to the speaker.
• Removing distractions.
• Avoid interruption.
• Taking the time to fully understand before preparing a rebuttal.
• Responding respectfully and appropriately.
• Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
• Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.   
• Observe body language. 
• Paraphrase what was said in your own words, either mentally or verbally.
• Remain neutral. 
• Reflect and take a moment before responding.
• Ask deeper questions based on what is said and clarify points where necessary.   

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity. 

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight. 

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys   #innovation   #issue analysis   #liberating structures   With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone. 

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication  

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting. 

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip   #feedback   #communication   #appreciation   #closing   #thiagi   #team   This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process. 

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method   #sharing   #creativity   #warm up   #idea generation   #brainstorming   The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis 

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures. 

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result. 

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project. 

Team Purpose & Culture   #team   #hyperisland   #culture   #remote-friendly   This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room. 

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention. 

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility 

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard. 

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence. 

Explore your Values   #hyperisland   #skills   #values   #remote-friendly   Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative 

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others. 

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion. 

Empathy map   #frame insights   #create   #design   #issue analysis   An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza   #leadership   #team   #remote-friendly   This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature. 

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses   #hyperisland   #team   #issue resolution   A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning 

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps   #hyperisland   #action   #remote-friendly   This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills. 

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process. 

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process.  Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change. 

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban   #gamestorming   #action   #agile   #project planning   Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well. 

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map   #ideation   #concepts   #research   #design   #issue analysis   #remote-friendly   Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered. 

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors. 

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process. 

Decisions, Decisions…   #communication   #decision making   #thiagi   #action   #issue analysis   When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented.  This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building 

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions. 

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity   #ice breaker   #teambuilding   #team   #remote-friendly   9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management 

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session. 

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together. 

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process 

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format. 

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly. 

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues. 

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them. 

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible. 

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results. 

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective. 

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

James Smart is Head of Content at SessionLab. He’s also a creative facilitator who has run workshops and designed courses for establishments like the National Centre for Writing, UK. He especially enjoys working with young people and empowering others in their creative practice.

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Turn your team into skilled problem solvers with these problem-solving strategies

Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem." 

Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?

In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.

What is problem solving? 

Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.

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4 steps to better problem solving

While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:

1. Identify the problem that needs to be solved

One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:

Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?

What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?

Where: Where did this problem take place? Does this problem affect anything else in the immediate area? 

When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?

Why: Why is it happening? Why does it impact workflows?

How: How did this problem occur? How is it affecting workflows and team members from being productive?

Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.

Here’s an example of how a design team uses journalistic questions to identify their problem:

Overarching problem: Design requests are being missed

Who: Design team, digital marketing team, web development team

What: Design requests are forgotten, lost, or being created ad hoc.

Where: Email requests, design request spreadsheet

When: Missed requests on January 20th, January 31st, February 4th, February 6th

How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.

In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.

2. Brainstorm multiple solutions

If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.

Here are a few brainstorming techniques to encourage creative thinking:

Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.

Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy. 

Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.

Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.

3. Define the solution

After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution? 

Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.

4. Implement the solution

To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.

After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.

Implement common problem-solving strategies

There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:

Trial and error

Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes. 

This problem-solving method is often used in tech support teams through troubleshooting.

The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause. 

This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.

Here’s an example:

Problem: The email marketing campaign was accidentally sent to the wrong audience.

“Why did this happen?” Because the audience name was not updated in our email platform.

“Why were the audience names not changed?” Because the audience segment was not renamed after editing. 

“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.

“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments. 

“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members. 

In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem. 

A SWOT analysis

A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:

Strength: Why is this specific solution a good fit for this problem? 

Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?

Opportunities: What other benefits could arise from implementing this solution?

Threats: Is there anything about this decision that can detrimentally impact your team?

As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution. 

This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions. 

Even more successful problem solving

After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve. 

Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .

Related resources

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How to build your critical thinking skills in 7 steps (with examples)

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Ideas Made to Matter

How to use algorithms to solve everyday problems

Kara Baskin

May 8, 2017

How can I navigate the grocery store quickly? Why doesn’t anyone like my Facebook status? How can I alphabetize my bookshelves in a hurry? Apple data visualizer and MIT System Design and Management graduate Ali Almossawi solves these common dilemmas and more in his new book, “ Bad Choices: How Algorithms Can Help You Think Smarter and Live Happier ,” a quirky, illustrated guide to algorithmic thinking. 

For the uninitiated: What is an algorithm? And how can algorithms help us to think smarter?

An algorithm is a process with unambiguous steps that has a beginning and an end, and does something useful.

Algorithmic thinking is taking a step back and asking, “If it’s the case that algorithms are so useful in computing to achieve predictability, might they also be useful in everyday life, when it comes to, say, deciding between alternative ways of solving a problem or completing a task?” In all cases, we optimize for efficiency: We care about time or space.

Note the mention of “deciding between.” Computer scientists do that all the time, and I was convinced that the tools they use to evaluate competing algorithms would be of interest to a broad audience.

Why did you write this book, and who can benefit from it?

All the books I came across that tried to introduce computer science involved coding. My approach to making algorithms compelling was focusing on comparisons. I take algorithms and put them in a scene from everyday life, such as matching socks from a pile, putting books on a shelf, remembering things, driving from one point to another, or cutting an onion. These activities can be mapped to one or more fundamental algorithms, which form the basis for the field of computing and have far-reaching applications and uses.

I wrote the book with two audiences in mind. One, anyone, be it a learner or an educator, who is interested in computer science and wants an engaging and lighthearted, but not a dumbed-down, introduction to the field. Two, anyone who is already familiar with the field and wants to experience a way of explaining some of the fundamental concepts in computer science differently than how they’re taught.

I’m going to the grocery store and only have 15 minutes. What do I do?

Do you know what the grocery store looks like ahead of time? If you know what it looks like, it determines your list. How do you prioritize things on your list? Order the items in a way that allows you to avoid walking down the same aisles twice.

For me, the intriguing thing is that the grocery store is a scene from everyday life that I can use as a launch pad to talk about various related topics, like priority queues and graphs and hashing. For instance, what is the most efficient way for a machine to store a prioritized list, and what happens when the equivalent of you scratching an item from a list happens in the machine’s list? How is a store analogous to a graph (an abstraction in computer science and mathematics that defines how things are connected), and how is navigating the aisles in a store analogous to traversing a graph?

Nobody follows me on Instagram. How do I get more followers?

The concept of links and networks, which I cover in Chapter 6, is relevant here. It’s much easier to get to people whom you might be interested in and who might be interested in you if you can start within the ball of links that connects those people, rather than starting at a random spot.

You mention Instagram: There, the hashtag is one way to enter that ball of links. Tag your photos, engage with users who tag their photos with the same hashtags, and you should be on your way to stardom.

What are the secret ingredients of a successful Facebook post?

I’ve posted things on social media that have died a sad death and then posted the same thing at a later date that somehow did great. Again, if we think of it in terms that are relevant to algorithms, we’d say that the challenge with making something go viral is really getting that first spark. And to get that first spark, a person who is connected to the largest number of people who are likely to engage with that post, needs to share it.

With [my first book], “Bad Arguments,” I spent a month pouring close to $5,000 into advertising for that project with moderate results. And then one science journalist with a large audience wrote about it, and the project took off and hasn’t stopped since.

What problems do you wish you could solve via algorithm but can’t?

When we care about efficiency, thinking in terms of algorithms is useful. There are cases when that’s not the quality we want to optimize for — for instance, learning or love. I walk for several miles every day, all throughout the city, as I find it relaxing. I’ve never asked myself, “What’s the most efficient way I can traverse the streets of San Francisco?” It’s not relevant to my objective.

Algorithms are a great way of thinking about efficiency, but the question has to be, “What approach can you optimize for that objective?” That’s what worries me about self-help: Books give you a silver bullet for doing everything “right” but leave out all the nuances that make us different. What works for you might not work for me.

Which companies use algorithms well?

When you read that the overwhelming majority of the shows that users of, say, Netflix, watch are due to Netflix’s recommendation engine, you know they’re doing something right.

Related Articles

26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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• > Everyday Cognition in Adulthood and Late Life
• > Everyday problem solving: Methodological issues, research findings, and a model

Book contents

• Frontmatter
• List of contributors
• Part I Adult cognitive abilities in the laboratory and in real-life settings: Basic theoretical and methodological issues
• Part IA Systematic approaches to laboratory and real-world research
• Part IB Combining laboratory and real-world research
• Part II Cognition in adulthood and late life: Findings in real-life settings
• Part IIA Everyday cognitive abilities
• 11 Memory for prose: Perspectives on the reader
• 12 Prose processing in adulthood: The text, the reader, and the task
• 13 Speech comprehension and memory through adulthood: The roles of time and strategy
• 14 The effects of aging on perceived and generated memories
• 15 Aging and word retrieval: Naturalistic, clinical, and laboratory data
• 16 Acquisition and utilization of spatial information by elderly adults: Implications for day-to-day situations
• 17 Inner-city decay? Age changes in structure and process in recall of familiar topographical information
• 18 The cognitive ecology of problem solving
• 19 Everyday problem solving: Methodological issues, research findings, and a model
• 20 Prospective/intentional memory and aging: Memory as adaptive action
• Part IIB Concomitant influences
• Part III Cognitive enhancement and aging: Clinical and educational applications
• Part IIIA Issues and perspectives
• Part IIIB Enhancement approaches
• Part IIIC Designing programs for cognitive rehabilitation
• Subject index
• Author index

19 - Everyday problem solving: Methodological issues, research findings, and a model

Published online by Cambridge University Press:  05 October 2013

In recent years there has been increasing interest in the study of naturalistic, everyday problem-solving behavior in adulthood. There are many questions that could be addressed regarding the study of everyday problem solving: What kind of measures should be developed? How should these measures be developed? How should reliability and validity be established? And so forth. But the question that needs to be addressed first is why we should study everyday problem solving in adults, and that is the question that will be addressed first in this chapter. The rationale frequently given for studying everyday problem solving will be followed by an empirically and logically based critique of the rationale. Then the developmental research that has already been conducted with everyday problemsolving tasks will be presented, followed by presentation of a model of cognitive development that is consistent with the research findings. Then the potential of everyday problem-solving research to answer questions about nomothetic developmental functions will be called into question. Finally, the chapter closes with recommendations for further research.

The rationale for study of everyday problem solving

The recent interest in everyday problem solving has occurred as a result of developing concern over the validity of our traditional laboratory measures of problem solving when those measures are used with middle-aged and older adults. Because most traditional laboratory problem-solving tasks were developed for use with children or young adults, it is reasonable to question their relevance for middle-aged and older adults.

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• Everyday problem solving: Methodological issues, research findings, and a model
• By Nancy Wadsworth Denney
• Edited by Leonard W. Poon , University of Georgia , David C. Rubin , Duke University, North Carolina , Barbara A. Wilson , University of Southampton
• Book: Everyday Cognition in Adulthood and Late Life
• Online publication: 05 October 2013
• Chapter DOI: https://doi.org/10.1017/CBO9780511759390.020

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Cognitive Predictors of Everyday Problem Solving across the Lifespan

Center for Vital Longevity, School of Behavioral and Brain Sciences, University of Texas at Dallas

Christopher Hertzog

School of Psychology, Georgia Institute of Technology

Denise C. Park

An important aspect of successful aging is maintaining the ability to solve everyday problems encountered in daily life. The limited evidence today suggests that everyday problem solving ability increases from young adulthood to middle age, but decreases in older age.

The present study examined age differences in the relative contributions of fluid and crystallized abilities to solving problems on the Everyday Problems Test (EPT; [ 1 ]). We hypothesized that due to diminishing fluid resources available with advanced age, crystallized knowledge would become increasingly important in predicting everyday problem solving with greater age.

Two hundred and twenty-one healthy adults from the Dallas Lifespan Brain Study, aged 24–93 years, completed a cognitive battery that included measures of fluid ability (i.e., processing speed, working memory, inductive reasoning) and crystallized ability (i.e., multiple measures of vocabulary). These measures were used to predict performance on the Everyday Problems Test.

Everyday problem solving showed an increase in performance from young to early middle age, with performance beginning to decrease at about age of fifty. As hypothesized, fluid ability was the primary predictor of performance on everyday problem solving for young adults, but with increasing age, crystallized ability became the dominant predictor.

This study provides evidence that everyday problem solving ability differs with age, and, more importantly, that the processes underlying it differ with age as well. The findings indicate that older adults increasingly rely on knowledge to support everyday problem solving, whereas young adults rely almost exclusively on fluid intelligence.

An important aspect of successful aging is maintaining the ability to solve everyday problems encountered in daily life. Instrumental Activities of Daily Living (IADLs) represent one important domain of these problems. IADLs are complex behaviors required for independent management of one’s life, including adherence to complex medical regimens, ability to use increasingly complex communication devices, and management of financial resources [ 2 ]. Other everyday problems involve situations where a conflict is present or a goal cannot be reached without some inferential reasoning [ 3 ]. Cross-sectional data show that the practical ability to solve everyday problems increases from young adulthood until middle age [ 4 – 6 ], but that older age is characterized by diminishing performance[ 5 – 8 ].

One reason for peak performance during middle adulthood in everyday problem solving may be that middle-aged adults have the ideal balance of fluid and crystallized resources needed for everyday problem solving. Crystallized ability represents accumulated experience and knowledge of the world, and is typically measured by vocabulary and general knowledge. It does not decline, and may even grow, well into late adulthood [ 9 , 10 ]. In contrast, fluid ability – the ability to abstract and perform efficient mental operations – shows consistent age-related decline beginning in the 20s [ 10 ], but nevertheless, performance is still relatively high in middle-aged adults [ 11 ]. Fluid ability is best measured by different types of inductive and deductive reasoning tasks, and is closely related to the construct of processing resources [ 12 ] as operationalized by working memory [ 13 ].

Previous studies have found fluid ability to be an important predictor of everyday problem solving in healthy older adults [ 7 , 8 , 14 – 18 ]. Gross et al. [ 16 ] found that although memory, reasoning and processing speed were all significant predictors for everyday functioning and everyday problem solving, inductive reasoning (measured by Letter Series, Word Series, and Letter Sets tasks) independently accounted for the most variance in everyday functioning (measured by Everyday Problems Test, the Observed Tasks of Daily Living, and the Timed Instrumental Activities of Daily Living test). Willis et al. [ 19 ] also showed that older adults who underwent reasoning training showed less functional decline in IADLs than an untrained control group, indicating the importance of reasoning for everyday problem solving.

Everyday problem solving is also related to other aspects of fluid ability that decline with age, especially working memory and processing speed. Importantly, age-related decreases in working memory, using traditional measures that include Reading Span, Computation Span, and Operation Span tasks, have been strongly associated with lower performance on everyday problem solving tasks [ 14 , 20 ]. Age-related slowing in processing speed has also been associated with decreased everyday problem solving [ 8 , 21 ]. Rebok and colleagues [ 22 ] reported evidence that older adults who had extensive training on processing speed in the ACTIVE trial reported less difficulty in performing IADL’s ten years after training, suggesting that such an intervention confers protection in later life. In sum, there is little doubt that fluid ability plays an important role in everyday problem solving.

What is less certain is the role that crystallized ability and knowledge play in everyday problem solving. There have been a few studies that examined the joint contributions of both fluid ability and crystallized ability to everyday problem solving and all suggest an important role of fluid ability [ 7 , 14 , 15 , 17 , 21 , 23 , 24 ]. However, the importance of crystallized ability in everyday problem solving seems to be different depending on the age range of the sample included in the study. Three studies in older adults all found that both fluid and crystallized ability played very important roles in everyday problem solving. Diehl and colleagues [ 15 ] used structural equation modeling and found that both fluid and crystallized abilities had significant paths to everyday problem solving, measured by Observed Tasks of Daily Living (OTDL). In addition, the effects of memory and speed on OTDL were mediated by crystallized ability, indexed by vocabulary. Burton [ 21 ] used hierarchical regression and found that verbal ability, measured by verbal fluency and vocabulary tasks, predicted performance in Everyday Problems Test beyond the effect of fluid ability and demographic variables (e.g., age, education). Allaire and Marsiske [ 14 ] also found relationship between vocabulary and some domains of everyday problem solving, measured by Everyday Cognition Battery. However, studies including middle-aged adults yielded somewhat different conclusions on the role of crystallized ability in the relation to everyday problem solving. Kimbler [ 7 ] studied healthy middle-aged and older adults (age 50 to 92) and found no relationship between performance in vocabulary and Everyday Problems Test. Thornton and colleagues [ 24 ] reported that, although in a sample of healthy adults and chronic disease patients, crystallized ability (measured by ETS vocabulary) mediated age effects on performance in Everyday Problems Test, the relationship was not significant when the analysis was limited only to healthy adults.

These findings suggest that there is a discrepancy in the role of crystallized ability in predicting everyday problem solving across the adulthood lifespan. A potential explaination is that there may be an age-related shift in the contribution of fluid versus crystallized abilities in solving everyday problems. This shift can only be detected by using a lifespan sample with broader age range. We are aware of only two adult lifespan studies on the cognitive predictors of performance in everyday problem solving [ 6 , 23 ]. In both studies, the correlation of fluid and crystallized cognitive predictors to everyday problem solving (practical problem solving in [ 6 ]) was significant. However, when the effects of age and education on everyday problem solving were controlled, neither predictor was significant [ 6 ], limiting the understanding of their respective contribution. Moreover, we were unable to find any studies that include young, middle-age and older adults that examined how age affects the contribution of cognitive predictors to everyday problem solving. Therefore, the present study focuses on two important and unresolved issues. First, what are the strength of the contributions of fluid and crystallized abilities to everyday problem solving? And second, do these contributions shift in importance as a function of age?

Park has argued that older adults maintain performance on many cognitive tasks by increasingly relying on knowledge and experience to compensate for declines in fluid abilities [ 25 ]. Congruent with this perspective, Baltes also suggested that crystallized ability can compensate, to some extent, for age-related declines in processing efficiency with advanced age [ 26 ]. In support of this theorizing, Hedden et al. reported that performance on a verbal memory task was mediated by fluid abilities in young and middle-aged adults, but that older adults relied more on vocabulary (an index of crystallized ability) for optimal performance [ 27 ]. In the present study, we determine whether such an age-related shift occurs for everyday problem solving in an adult lifespan sample. We predicted that young adults who are rich in cognitive resources such as speed, working memory and reasoning would rely on fluid processing for success; however, as age increased, crystallized ability would play an increasingly important role in everyday problem solving.

Participants

A total of 221 healthy adults from the Dallas Lifespan Brain Study (DLBS; 148 women, 73 men, age range: 24–93 years, Mini-Mental Status Examination scores ≥ 26, mean = 28.37) were recruited locally from the community. All participants were right-handed with normal or corrected to normal vision. Participants with any of following conditions were excluded: history of major psychiatric or neurological disorder, history of prescription drug abuse/illegal drug use, and/or any head trauma. Participants were compensated fifteen dollars per hour for their participation. They completed two 2.5-hour sessions that are described below.

Each participant completed a battery of cognitive tests as well as the Everyday Problems Test (EPT) [ 1 ]. This comprehensive battery included both paper-and-pencil and computerized tasks. The cognitive constructs assessed and the tasks associated with each construct included the following:

Processing speed was measured by Digit Comparison [ 28 ], WAIS-III Digit Symbol [ 29 ] and Pattern Comparison task taken from NIH Toolbox Cognition Battery (NIHTB-CB) [ 30 ].

Working memory was measured by the Spatial Working Memory (SWM) task of Cambridge Neuropsychological Test Automated Battery (CANTAB) [ 31 ], WAIS-III Letter-Number Sequencing [ 29 ] and NIHTB-CB List Sorting [ 30 ].

Inductive reasoning was measured by Educational Testing Service (ETS) Letter Sets [ 32 ], Raven’s Progressive Matrices [ 33 ], and Stockings of Cambridge (SOC) of CANTAB [ 31 ].

Crystallized ability was measured by NIHTB-CB Picture Vocabulary [ 30 ], NIHTB-CB Oral Reading Recognition [ 30 ] and the ETS Advanced Vocabulary Scale [ 32 ]. Although the ETS Vocabulary task was timed, we made sure that no participants failed to complete the task because of the time limit so the performance on this task was not affected by their speed.

Everyday problem solving ability was measured by the Everyday Problems Test (EPT) [ 1 ]. It is a paper-pencil task that has 42 questions, which assesses the ability to solve tasks that are important to live independently in our society. The EPT is comprised of seven scales that include problems from domains of Health/Medications, Meal Preparation/Nutrition, Phone Usage, Consumer/Shopping, Financial Management, Household Management, and Transportation. For each of these seven scales, participants are presented with three sample stimuli (e.g., prescription drug label, bus schedule, catalog order form) and two questions about each stimulus. Figure 1 is an example of one EPT stimulus with two questions based on the stimulus. The performance on this task is measured as the total number of correct answers to the 42 questions. Compared to other neuropsychological tasks that assessed traditional problem solving ability, everyday problems test (EPT) was designed to be a better indicator of problem solving performance in real-life. Schmitter-Edgecombe and colleagues [ 34 ] found that EPT was strongly associated with directly observed everyday functioning performance in real world, and therefore considered to be a valid and useful measure for assessing everyday functioning in cognitively healthy older population.

a . Age-related differences in fluid ability. Fluid ability is comprised of the measures on processing speed, working memory and inductive reasoning. b . Age-related differences in crystallized ability. Crystallized ability is comprised of ETS Advanced Vocabulary Scale, NIHTB-CB Picture Vocabulary and NIHTB-CB Oral Reading Recognition. Figure 3c . Age-related differences in everyday problem solving. Everyday problem solving is measured by number of correct answers on the Everyday Problems Test (EPT).

Data Analyses

Altogether, there were 13 tasks subjected to analyses: three measures each for processing speed, working memory, inductive reasoning, crystallized ability, and a single measure of everyday problem solving. We created standard scores for the 12 cognitive measures that were used for further analyses. A confirmatory factor analyses (CFA) validated the expected factor structure of cognitive measures, Χ 2 (60) = 147.941, p < .001, CFI = .953, RMSEA = .081, SRMR = .076 (see Figure 2 ). The standardized scores for each crystallized and fluid test were averaged to produce composite crystallized and fluid scores in a standard-score (z-score) metric in the aggregate cross-sectional sample.

Confirmatory Factor Analysis of cognitive tasks, after controlling for age. Χ 2 (60)= 147.941, p < .001, CFI = .953, RMSEA = .081, SRMR = .076.

To test the hypothesis that crystallized intelligence would be a more potent predictor of everyday problem solving for older adults, relative to earlier ages, we conducted a hierarchical moderated regression analysis with age, fluid ability, and crystallized ability as predictors, using product variables to capture interactions. Prior to evaluating the interaction effects, we introduced quadratic age effects to test for possible curvilinearity in the relation of age and the variables to the EPT score. This approach was taken because curvilinear age relations were expected in abilities [ 35 ] and everyday problem solving performance, and because methodological studies have shown that failing to account for curvilinear relations of predictors to dependent variables in the context of moderated regression can create spurious product variable effects that are an artifact of curvilinear relations of both predictors to the dependent variable [ 36 ]. To foreshadow our results, we did detect curvilinear relations of age and abilities to EPS tests, requiring that moderated regression tests for age × ability interaction effects include quadratic terms for each predictor variable.

Linear predictor terms were first centered at the sample mean, and then squared predictors were computed to reduce collinearity issues in the multiple regression. Significant moderated regression effects were decomposed by computing simple slopes at the mean and at ± 1 SD of the predictor variables.

To further understand age differences in the predictive utility of fluid and crystallized abilities for everyday problem solving, we used bootstrapping to examine the regression coefficients for each of the three age groups (young, middle-aged, older). Finally, to assess the stability of the observed effects across individual problem solving domains, we examined the contributions of fluid and crystallized abilitites for each of the seven domains in everyday problem solving for young, middle-aged, and older adults.

Demographic Data and Age-related Differences

Demographic data are presented in Table 1 , broken down by 3 age groups (Young: 24–49 years old; Middle: 50–69 years old; Old: 70–93 years old). The three age groups differed on years of formal education, F (2, 218) = 6.16, p =.002, with young adults having somewhat higher levels than the other two age groups. Means and standard deviations of cognitive measures and EPT scores are also presented in Table 1 . For descriptive purposes, we presented age effects associated with fluid ability, crystallized ability and everyday problem solving score in scatter plots ( Figure 3 ). Figure 3a portrays a significant linear age-related decrease in fluid ability, R 2 = .626, R 2 adjusted = 625, F(1, 212) = 355.312, p < .001, and the quadratic relationship was also statistically significant, R 2 = .64, R 2 adjusted = .637, F(2, 211) = 187.72, p < .001. In contrast, crystallized ability ( Figure 3b ) did not have a significant linear relationship with age, p = .628. However, there was a significant quadratic relationship between crystallized ability and age, R 2 = .038, R 2 adjusted = .029, F(2, 217) = 4.258, p = .015, with increasing performance until about age 59. We also examined both linear and quadratic relationships between everyday problem solving ability and age. While the simple linear relationship showed significance, R 2 = .237, R 2 adjusted = .234, F(1, 219) = 68.091, p < .001, adding age 2 significantly improved the model, ΔR 2 = .105, ΔF = 34.810, p <.001, suggesting a quadratic relation with age was a better fit for everyday problem solving ability ( Figure 3c ), R 2 = .342, R 2 adjusted = .336, F (2, 218) = 56.707, p < .001, with the peak performance at 47.2 years of age.

Demographic and descriptive data.

Cognitive Predictors Across the Lifespan

We used hierarchical multiple regression to examine the role that fluid and crystallized abilities play in solving everyday problems. In the first model, we included years of education and linear and quadratic components for age. Then in the second model, we added fluid ability and crystallized ability as cognitive predictors. In the third model, we included quadratic components (crystallized 2 and fluid 2 ) to examine if there was a curvilinear relationship between cognitive predictors and everyday problem solving. In the fourth model, we added interactions among fluid ability, crystallized ability and age. Each of aforementioned steps improved the fit of the overall model significantly ( Table 2 ). We also examined a further model that included interactions between cognitive ability and age 2 , and found that it did not improve the model significantly. Therefore, the fourth model was chosen as the final model depicting the relationship between cognitive predictors and everyday problem solving across the lifespan. As shown in Table 2 , Model 4 explained a substantial amount of variance in everyday problem solving, R 2 = .683, R 2 Adjusted = 666. There was a main effect of age, age 2 , fluid ability, and crystallized ability on everyday problem solving. Although the quadratic terms of fluid ability and crystallized ability were not each statistically significant in the final model, adding quadratic terms of these predictors significantly improved the fit of the model. The partial residual plots of crystallized ability ( Figure 4a ) and fluid ability ( Figure 4b ) showed that these two predictors both evidenced a similar curvilinear pattern to everyday problem solving. Curvilinearity occurred because for lower ability participants compared to those of higher ability, cognitive ability had a stronger relationship to everyday problem solving.

a . Partial residual plot of crystallized ability. b . Partial residual plot of fluid ability. For both cognitive predictors, the effect of crystallized and fluid ability follows a similar curvilinear pattern regardless of age and the other cognitive level: for people who have lower cognitive ability, the level of cognitive ability has a strong effect on everyday problem solving, while for people who have high cognitive ability, higher cognitive ability does not affect everyday problem solving as much.

Hierarchical Multiple Regression.

Critically, we also found a significant Age × Crystallized ability interaction, b = 0.046, SEb = 0.016, t (201) = 2.943, β = .152, p = .004, 95% CI = [0.015, 0.076], indicating the relationship between crystallized ability and everyday problem solving differed across the lifespan. In order to better interpret the significant interaction, simple slopes (displayed in Figure 5 ) for the relationship between crystallized ability and everyday problem solving were tested for younger age (−1 SD below the mean), middle age (mean), and older age (+1 SD above the mean). Simple slope tests showed that the relationship of crystallized ability to everyday problem solving at a younger age was not significant, b = 0.708, SEb = 0.433, t (201) = 1.636, β = .125, p = .103, 95% CI = [−0.146, 1.562]. However, both the middle age model, b = 1.576, SEb = 0.292, t (201) = 5.391, β = .279, p < .001, 95% CI = [0.999, 2.152], and the older age model, b = 2.44, SEb = 0.397, t (201) = 6.141, β = .432, p < .001, 95% CI = [1.656, 3.223], revealed a significant positive association between crystallized ability and everyday problem solving. We then tested the difference between regression coefficients across models, and found that the effect of crystallized ability was stronger for both old ( z = −3.027, p = .001) and middle age ( z = −1.719, p = .043) compared to young, and that the effect was even stronger for the old age compared to middle, ( z = −1.753, p = .04), suggesting that crystallized ability played a continuously increasingly important role in solving everyday problems as age increased. Note that the interaction between fluid and crystallized ability was not significant ( p = .351), suggesting that the contribution of crystallized ability did not change across people with different fluid ability, after age-related effects taken into account.

Simple slopes of Age × Crystallized ability. Simple slope was not significantly different from 0 at Age = 40 (1SD below mean), but was significant at Age = 59 (mean age) and Age = 78 (1SD above mean). Based on comparison using z-tests, the effect of crystallized ability was stronger at older age ( z = −3.027, p = .001) and middle age ( z = −1.719, p = .043), than at a younger age, and the effect was even stronger at a older age than middle, ( z = −1.753, p = .04).

Comparing Cognitive Predictors in Three Age-groups

To further examine which cognitive predictor – fluid or crystallized ability – was more important for everyday problem solving at different stages of the lifespan, we generated bootstrapped standard errors for regression coefficients in three age subgroups: younger adults (24–49 years old), middle-aged adults (50–69 years old), and older adults (70–93 years old). In each multiple regression, the predictor variables were age, fluid ability, crystallized ability, fluid 2 , crystallized 2 and the fluid × crystallized interaction. This model was derived from Model 4 used for the whole sample with first order age-related effects removed since this analysis was on each age group. We generated 95% confidence intervals (CI) using bias-corrected and accelerated (BCa) bootstrap (with 1000 iterations in each group) as presented in Table 3 . We then compared the BCa CI using a conservative rule by examining the overlap of confidence intervals [ 37 ]. Put simply, the rule assesses whether the 95% confidence intervals have less than 50% proportion overlap, expressed as a proportion of average margin of error. If the result is affirmative, the two estimates are significantly different ( p < .05). As shown in Figure 6 , for the young group, the lower end of 95% CI of the crystallized ability parameter was below zero, confirming its non-significance and that only the fluid ability value was predictive, as we found in simple slope analysis. For the middle age, the 95% CIs of fluid and crystallized abilities overlapped more than 50%, suggesting that both were predictive but not significantly different in middle-aged adults. Finally, for the older group, the predictive utility of crystallized ability was significantly larger than fluid ability, with the proportion overlap = 42.8%, p < .05. Hence, in middle-aged and older adults, everyday problem solving was associated with both fluid and crystallized abilities. Importantly for older adults, crystallized ability was a significantly stronger predictor compared to fluid ability (see Figure 6 ).

95% BCa CI for fluid and crystallized regression coefficients. In older adults, everyday problem solving was predicted more by crystallized ability than fluid ability, proportion overlap = 42.8%, p <.05.

Regression coefficient estimates and 95% BCa CI in three age groups.

We also note that we found no evidence for a Fluid × Crystallized interaction within any age group. The absence of the interaction suggests that fluid and crystallized ability made independent contributions to everyday problem solving, regardless of level of performance on either ability.

In a final analysis, we assessed the stability of the effects of fluid and crystallized ability for each of the seven problem-solving domains, within each age group, using the same bootstrapping approach. The main finding was that for older adults, crystallized ability played an important role for all EPT domains except meal preparation , which was marginally significant. In addition, fluid ability was significant for shopping, finance and meal preparation in older adults (see Table 4 ). Table 4 also shows that for young adults, fluid ability was significant for finance, household and transportation , and for finance, medication and transportation in middle-aged adults. Crystallized ability played no significant role for young adults, and significantly predicted only shopping in middle age.

Regression coefficient estimates and 95% BCa CI for seven EPT domains.

The main goal of this study was to understand how fluid and crystallized ability differ across the lifespan in predicting everyday problem solving. We hypothesized that due to diminished fluid resources with age, crystallized knowledge would become increasingly important in predicting everyday problem solving as a function of age. Congruent with this hypothesis, crystallized ability (measured by verbal knowledge in this study) played a more important role in predicting everyday problem solving as age increased. In contrast, fluid ability (measured by speed, working memory, and inductive reasoning) consistently explained variance for all age groups. This pattern of findings suggests that older adults are relying more on crystallized knowledge to solve everyday problems, whereas young adults rely more heavily on the efficiency of basic cognitive-mechanisms (e.g., processing speed, working memory, inductive reasoning) that comprise fluid ability.

Past studies have been inconclusive about the relative roles of crystallized versus fluid abilities in everyday problem solving at different ages, because none that have examined this issue have included a lifespan sample. The inclusion of the entire adult lifespan was an important feature of the present study, as it allowed us to begin to clarify when in the lifespan crystallized knowledge assumes importance in everyday problem solving. We began to observe a small contribution of crystallized ability to everyday problem solving in middle age, with a large contribution at older ages. The present findings provide clear evidence for the importance of including middle-aged samples in studies.

We also note that the present findings replicate a pattern reported by Hedden et al. [ 27 ] for a very different task—a verbal cued recall task that required participants to memorize associations between paired cues and target words. Hedden et al [ 27 ] used crystallized and fluid ability to predict performance on the verbal recall task. Just as reported in the present study, they found that crystallized ability (vocabulary scores) explained more variance for older compared to middle-aged and young adults. The similarity of the findings for these two very different tasks suggests that increasing reliance on crystallized ability may be a general characteristic of aging. Buttressing this conclusion, was the finding that crystallized ability accounted for significant variance in older adults in six of the seven EPT domains, suggesting that the breadth of the effect was reliable across domains. Moreover, the crystallized ability effect was nearly absent in the young and middle-aged adults, with only one significant effect for shopping in the middle-aged.

The notion that age differentially affects the type of cognitive ability drawn upon to perform everyday cognitive tasks has not received much attention in the literature. The present findings suggest that crystallized knowledge may help older adults maintain cognitive function in the face of declining fluid ability. Other studies of problem-solving support this interpretation. For example, older adults actually showed better problem-solving abilities than young and middle-aged adults when they were presented with problems associated with social conflict and interpersonal conflict. The solution to these types of problems rely more on wisdom and a broad range of social experiences rather than fluid ability [ 38 ]. Similarly, there is evidence that older adults develop adaptive, experience-based heuristics for solving everyday problems and make decisions that minimize the need to rely on fluid reasoning [ 39 ]. Conversely, there are also domains where crystallized ability makes a scant contribution, even for older adults. We suggest that these would be domains that require extensive on-line processing, such as constantly switching and updating information of different ingredients and procedures when cooking.

It is also important to recognize that everyday problem solving ability is a crucial skill that greatly affects older adults’ life quality, but few studies have examined the predictive utility of respondent-based, laboratory problem solivng tasks (such as the EPT) in the real world. In support of the use of such laboratory measures, there is a small body of evidence suggesting that the EPT explains substantial variance in every day functioning [ 17 , 34 , 40 ]; but much more research is needed. Moreover, the EPT consists of sets of questions that address well defined, but relatively narrow everyday problems. Real world problems are typically more complex, are more open-ended (ill-defined), and are comprised of many smaller interrelated problems that require different aspects of knowledge, skills and abilities. Thus, the EPT may not adequately mirror the complexity of real world problems. Additional investigation of ability predictors of everyday problem solving tasks would help to address this concern.

A limitation of this study is that crystallized ability was measured by vocabulary tasks, which have been traditionally considered as a proxy of knowledge and experience in cognitive psychology studies and everyday problem solving research. However, we acknowledge that a broader assessment of crystallized ability would incorporate experience and other types of world knowledge. Future research with more comprehensive assessment of knowledge and experience beyond measures of vocabulary may help to understand the individual differences in people’s utilization of cognition in solving everyday problems. One option might be to assess expertise and familiarity participants have in each problem solving domain in an effort to understand how life experiences asset problem solving. Similar strategies could be adapted to different problem solving paradigms.

We also recognize that it would be ideal to have longitudinal data on both cognitive and everyday problem solving so that the changing relationship between cognitive measures and everyday performance could be assessed as people grow and age. Cross-sectional designs are vulnerable to cohort differences and age × selection confounds. Finally, the compensatory role of crystallized ability may be maximized in high-functioning samples of older adults. Participants in this study were well-educated (mean years of education = 16.6); individuals with lower levels of educational attainment may not show the same degree of compensatory benefit (although we found no evidence of fluid × crystallized interactions in predicting EPS performance). It would therefore be useful to evaluate these relationships in a more representative sample of the population that included low-education individuals.

In conclusion, the present study suggests that young adults may solve everyday problems based on cognitive resources and mechanisms that are traditionally associated with effective problem solving. However, crystallized knowledge becomes a more predominant influence on everyday problem solving in older adults.

Example questions of the Everyday Problems Test.

Acknowledgments

This work was supported by National Institute on Aging at the National Institutes of Health (grant number 5R37AG006265-29 to D. C. P.).

Contributor Information

Xi Chen, Center for Vital Longevity, School of Behavioral and Brain Sciences, University of Texas at Dallas.

Christopher Hertzog, School of Psychology, Georgia Institute of Technology.

Denise C. Park, Center for Vital Longevity, School of Behavioral and Brain Sciences, University of Texas at Dallas.

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