problem solving in leadership

The Power of Leaders Who Focus on Solving Problems

by Deborah Ancona and Hal Gregersen

Summary .   

In front of a packed room of MIT students and alumni, Vivienne Ming is holding forth in a style all her own. “Embrace cyborgs,” she calls out, as she clicks to a slide that raises eyebrows even in this tech-smitten crowd. “ Really . Fifteen to 25 years from now, cognitive neuroprosthetics will fundamentally change the definition of what it means to be human.”

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The Do’s and Don’ts of Problem-Solving for Effective Leadership

Benjamin Franklin is famously quoted as saying, “[I]n this world nothing can be said to be certain, except death and taxes.” He wasn’t the first to use this phrase, and of course, he wouldn’t be the last, but he was right – it seems the only immutable facts of life are its termination and its taxation.

Or rather, he was nearly right. One more thing seems to be a given in this world: problems.

Effective Leadership Means Effective Problem-Solving

If you’re living, you’ve got problems – and if you’re in leadership, you’ve got more problems, because of all the people you lead (who are living, so they’ve got problems). And if you don’t want to make those problems worse – and instead, turn them into opportunities to make your leadership and your people better at what you do – then these do’s and don’ts will prove helpful.

DON’T UNDERESTIMATE OR OVERESTIMATE THE PROBLEM.

Among those who remember him, Bruce Ismay is often given somewhat of an unfair shake. He was the chairman of the White Star Line, the parent company of the RMS Titanic , when the ship tragically sank in 1912. On the ship, he helped inform hundreds of guests of the danger as it was unfolding and led many of them to safety on lifeboats. But before the ship ever set sail, it was Ismay’s decision to reduce the number of lifeboats on board from 48 to 16 – a decision that cost many their lives that day. We shouldn’t forget Ismay’s heroism, as he stayed on the boat as long as he could. However, if we learn anything from his story, it’s that problems shouldn’t be underestimated.

But on the other hand, it doesn’t help anyone to blow a problem out of proportion. Cy Young was one of the greatest pitchers in major league baseball. After his career was over, he commented on the tendencies of managers to take their starters out of the game at the slightest hint of trouble. He observed, “In our day when a pitcher got into trouble in a game, instead of taking him out, our manager would leave him in and tell him to pitch his way out of trouble.” Sometimes the problem is not as big a problem as we anticipate, and by tackling it, we shrink it down in size.

DO EVALUATE THE PROBLEM.

As leaders we love to err on the side of caution, but effective problem-solvers walk a finer line than that. If you shouldn’t underestimate or overestimate a problem, that leaves you with one option: see it for what it is and tackle it head-on. How do you do that? By evaluating the problem.

First, ask yourself, What is the issue? If someone says the moon is a hundred miles from Earth, no big deal – let it go. Unless you’re an astrophysicist, it doesn’t matter. If someone is about to eat food that is poisoned, deal with it immediately. You have to adjust to the size and weight of the issue. That may be hard, especially for type-A personalities. Keep perspective – if you find yourself getting worked up, ask yourself, “Does this really matter?”

Then, ask, Who is involved? Often problems are problems because of the people in the middle of them. Some are like Charlie Brown in the classic Peanuts television special, A Charlie Brown Christmas . When he can’t seem to get into the Christmas spirit, Linus tells him, “You’re the only person I know who can take a wonderful season like Christmas and turn it into a problem.”

DON’T WAIT FOR THE PROBLEM TO SOLVE ITSELF.

Patience is a virtue in problem-solving if you are at the same time doing all that you can to fix the situation. It is not a virtue if you are waiting, hoping that the problem will solve itself or just go away.

Problems demand that we pay them attention. Why? Because left alone they almost always get worse. Nina DiSesa, who led the ad agency McCann Erickson in the late 90s, observed, “When you step into a turnaround situation, you can safely assume four things: morale is low, fear is high, the good people are halfway out the door, and the slackers are hiding.” Those things won’t improve on their own. They require intentional problem solving and active leadership.

DO COMMUNICATE THE PROBLEM.

If we’re leading people (and we must be if, in fact, we’re leaders), we must communicate about our problem to the people whom it will affect. We owe them that. Besides, the solution often lies in receiving help from someone else who is able to help us solve it.

Lack of communication and poor communication not only prevent us from solving problems, they can also create problems of their own. Bernd Pischetsrieder, former chairman of Volkswagen, said,

“I do know that the principal conflicts I have experienced have always had one simple cause: miscommunication. Either I didn’t understand what other people wanted, or they didn’t understand what I wanted. These conflicts were caused by a lack of communication and not just merely misunderstanding someone’s words, but also misunderstanding a person’s intentions and the background from which someone has formed an opinion.”

No matter whether it involves family, friends, employees, or teammates, when you are facing problems, it’s crucial that you all get on the same page and work on it together.

DON’T AGGRAVATE THE PROBLEM.

Not only do problems not solve themselves, but we can actually make them worse by how we respond to them. Problems are like fires, and every one of your people carries two buckets: one filled with water, and one with gasoline. When you come across a problem, you can use the bucket of water to try to put the fire out. Or you can pour gasoline on it and make it explode. Same problem, two different results based on our actions.

Taking a potentially volatile situation and making it worse is only one way of aggravating a problem. We can also make problems worse when we respond to them poorly. Some of the ways we can do that include:

• Losing our perspective
• Giving up important priorities and values
• Losing our sense of humor
• Feeling sorry for ourselves
• Blaming others for our situation

Instead, we need to try to remain positive. Author Norman Vincent Peale asserted, “Positive thinking is how you think about a problem. Enthusiasm is how you feel about a problem. The two together determine what you do about a problem.”

DO APPRECIATE THE PROBLEM.

Appreciating a problem is counterintuitive for many people. Most people see a problem as, well, a problem – it’s a nuisance to be avoided. However, if we have the right attitude and appreciate the problem, not only will we work harder to solve it, but we will also learn and grow from it. Problems always bring opportunities, and opportunities always bring problems. The two go hand in hand. If we can learn to appreciate that truth, we have a real advantage in life. 

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• Problem Solving

Problem Solving is a component of Ownership. Within Problem Solving, we also cover key topics including Spotlight on Problem Solving Tools and Techniques, Spotlight on Gap Analysis and Spotlight on Intuition Problem Solving.

• Membership tools
• Dimensions of Leadership

Leadership Essentials: Problem Solving

It is often easy to overlook or misunderstand the true nature and cause of problems in the workplace. This can lead to missed learning opportunities, the wrong problem being dealt with, or the symptom being removed but not the cause of the underlying problem. You need to diagnose the situation so that the real problem is accurately identified, and if you define problems accurately you will make them easier and less costly to solve. 

‘Leadership Essentials: Problem-Solving’ provides an overview of why problem-solving is essential for leadership capability and includes ‘Top Tips’ on how effective problem-solving can help you become a better leader. The Essentials leaflet is supported by three Spotlights that look at problem-solving in more detail to help you improve your leadership skills:

• Defining the Problem
• Gap Analysis
• Intuition in Problem-Solving

09 February 2018

Spotlight on Gap Analysis

Spotlight on Intuition in Problem Solving

"My own experience is that you get as much information as you can and then you pay attention to your intuition, to your informed instinct"

Colin Powell  (Former U.S. Secretary of State and Chairman of the Joint Chiefs of Staff)

Spotlight on Problem Solving Tools and Techniques

"If I were given one hour to save the world, I would spend 59 minutes defining the problem and one minute resolving it." Attributed to Albert Einstein

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Master problem solving with critical thinking and creative solutions for effective leadership decisions

Key takeaways.

Effective decision making in leadership hinges on mastering problem-solving strategies.

Critical thinking is fundamental for emerging leaders to navigate complex decision-making scenarios efficiently.

Creative solutions enable leaders to tackle intricate challenges with innovative approaches, fostering impactful decisions.

Utilizing decision analysis tools can systematically simplify problem-solving processes for emerging leaders.

Learning from real-world case studies provides valuable insights into successful problem-solving techniques in leadership.

Mastering Decision Making: Problem Solving Techniques for Emerging Leaders

Have you ever found yourself at a crossroads, wondering which path will lead to success and which to setbacks? In the realm of leadership, decision-making is an indispensable skill—the key to unlocking the full potential of emerging leaders. According to a study by McKinsey & Company, leaders who excel at making decisions are 75% more productive and deliver twice as much value to their organizations. With such high stakes, mastering the art of decision-making is not merely an option but an imperative.

In this blog post, we will delve into essential problem-solving strategies designed to bolster your decision-making prowess. You'll explore the nuances of critical thinking, learn how to generate creative solutions to complex challenges, and discover the tools of decision analysis that can transform your approach to leadership. Our comprehensive guide provides emerging leaders like you with the resources to navigate your leadership journey confidently, supported by a community committed to fostering empowerment and continuous learning.

Whether you're an aspiring leader striving to make effective decisions, a strategic executive under pressure to stay ahead of trends, or an innovation driver seeking creative solutions, this blog post is tailored to meet your needs. Step into a world of expert insights and equip yourself with the knowledge to overcome obstacles, seize opportunities, and drive meaningful change in your organization. Read on and elevate your decision-making abilities to lead with purpose and impact.

Critical Thinking in Leadership

In the realm of leadership, critical thinking stands as a cornerstone for effective decision making and problem solving. For emerging leaders, the ability to assess situations with clarity and make informed decisions can greatly impact their organization's success. Critical thinking involves objectively analyzing facts, formulating sound arguments, and evaluating evidence before coming to a conclusion. This disciplined approach minimizes biases and enhances the accuracy of decisions, which is essential in high-stakes environments where the cost of errors can be substantial.

One key insight into the role of critical thinking in leadership is its ability to foster a deeper understanding of the problems at hand. By thoroughly exploring all possible angles, leaders can unearth underlying issues that may not be immediately apparent. For instance, a leader facing declining team performance might dig into various factors like team dynamics, resource allocation, or even external market conditions, rather than jumping to conclusions or relying purely on intuition.

Beyond identifying problems, critical thinking equips leaders with the tools to weigh different problem solving strategies. For example, when confronted with a budget shortfall, a leader might critically evaluate multiple approaches such as cost-cutting measures, revenue generation, or reallocation of resources. By systematically considering the advantages and drawbacks of each option, leaders can make well-rounded decisions that align with both short-term goals and long-term vision.

To implement critical thinking, emerging leaders can begin by practicing reflective thinking. This involves regularly taking a step back to assess one's own thought processes and decision-making habits. Additionally, seeking diverse perspectives and engaging in collaborative discussions can provide new viewpoints and mitigate potential blind spots. For example, involving team members from different departments in brainstorming sessions can unveil innovative solutions and enhance collective problem-solving efforts.

While critical thinking offers numerous advantages, it is not without challenges. Leaders might encounter cognitive biases, such as confirmation bias, where they unconsciously favor information that supports their pre-existing beliefs. Overcoming this requires a conscious effort to remain open-minded and to actively seek out contradictory evidence. Encouraging a culture of feedback and promoting an environment where questioning and critical examination are valued can also help mitigate such challenges.

As we delve deeper into mastering decision making, it becomes evident that critical thinking is just one piece of the puzzle. Stay tuned as we shift our focus from analytical thinking to exploring how creative problem-solving approaches can help tackle complex challenges.

Creative Solutions for Complex Challenges

In the landscape of leadership, creative problem-solving techniques play a crucial role in overcoming complex challenges. Often, the problems that emerging leaders face are multifaceted, requiring innovative solutions that stretch beyond conventional methods. Creative problem-solving encourages leaders to think outside the box, fostering an environment where novel ideas can flourish. This type of thinking is essential for tackling issues that do not have straightforward solutions and for navigating the uncertainties inherent in leadership roles.

One of the most effective creative problem-solving techniques is the use of divergent thinking . Divergent thinking encourages leaders to generate multiple potential solutions before converging on the most viable one. This approach is particularly useful when dealing with complex challenges, as it allows for the exploration of a broad spectrum of possibilities. For example, when leading a project that is behind schedule, instead of simply extending deadlines, a leader might brainstorm various strategies such as reprioritizing tasks, reallocating resources, or even redesigning certain processes. By considering a wide array of options, leaders can find unconventional solutions that are both innovative and practical.

Another valuable approach is design thinking . Design thinking is a human-centered methodology that emphasizes collaboration, empathy, and iterative testing. Leaders employing design thinking start by deeply understanding the needs and motivations of their team or stakeholders. For instance, a leader facing dissatisfaction among team members might conduct empathy interviews to uncover core issues. From there, they would ideate numerous solutions, create prototypes, and test these with the team to refine and improve them. This iterative process ensures that the final solution is well-tailored to address the specific problems identified, thereby gaining greater acceptance and effectiveness.

While these creative problem-solving techniques offer powerful ways to address complex challenges, they also come with their own set of challenges. Leaders might face resistance from team members who are accustomed to traditional methods, or they may find it difficult to foster a culture that embraces risk-taking and experimentation. Overcoming these hurdles requires a commitment to cultivating a supportive and open-minded environment. Encouraging open dialogue, rewarding innovative thinking, and providing psychological safety for team members to express unconventional ideas are key steps toward fostering creativity. Moreover, leaders should lead by example, demonstrating a willingness to experiment and learn from failures, thus setting a tone that values creative problem-solving.

As leaders harness creative solutions to tackle complex problems, it is important to align these innovative approaches with systematic tools to enhance decision making further. With this foundation in place, we now turn our attention to decision analysis tools, which offer structured methods to evaluate and select the best possible solutions.

Decision Analysis Tools

As emerging leaders strive to make effective leadership decisions, the integration of decision analysis tools becomes essential. These tools offer systematic methods to enhance problem-solving strategies and ensure decisions are made with precision and foresight, especially in scenarios where stakes are high. Let's delve into some of the decision analysis tools that can aid in decision making and provide detailed insights on their applications and benefits.

One widely used decision analysis tool is the SWOT analysis – which stands for Strengths, Weaknesses, Opportunities, and Threats. This tool allows leaders to systematically evaluate internal and external factors that could impact their decisions. For instance, a leader considering a new market expansion might use a SWOT analysis to weigh internal strengths like strong brand reputation and weaknesses like limited financial resources. Simultaneously, external opportunities such as growing demand in the target market and threats like emerging competitors are evaluated. By having a comprehensive understanding of these factors, leaders can develop balanced strategies that leverage strengths, mitigate weaknesses, capitalize on opportunities, and defend against threats.

Another valuable tool is the Decision Matrix , also known as the Prioritization Matrix. This tool helps in comparing multiple options against a set of defined criteria. Leaders can use this method to evaluate options systematically by rating them against each criterion, which can include factors like cost, feasibility, impact, and alignment with organizational goals. For example, if an emerging leader needs to choose a new software platform for their team, they might list all potential platforms and then rate each one according to criteria such as ease of use, integration capabilities, support services, and pricing. The Decision Matrix's structured approach helps in identifying the most suitable option, ensuring that the decision is well-supported by detailed analysis.

The Cost-Benefit Analysis (CBA) is another crucial decision analysis tool that helps forecast the net benefits of different decisions by quantifying their costs and potential gains. It is widely applicable in numerous leadership scenarios such as project management, budget allocations, and strategic planning. For emerging leaders, conducting a CBA involves listing all the anticipated costs and benefits of a particular decision, converting them into monetary terms, and then comparing the total costs against the total benefits. For instance, if considering the implementation of a new training program, a leader might calculate the direct costs of training materials and time investment against the potential benefits of increased employee productivity and reduced turnover rates. This quantitative approach enables leaders to make informed decisions that maximize organizational value.

While decision analysis tools offer structured methods for systematic problem solving, their effective application requires practice and critical evaluation. Leaders must be mindful of potential challenges such as over-reliance on these tools, which could lead to analysis paralysis, or the use of inaccurate data, which could skew results. Overcoming these challenges involves striking a balance by incorporating both analytical tools and intuitive judgment, regularly updating data inputs, and fostering a culture of agility where decisions can be revisited and adjusted as new information arises.

By integrating decision analysis tools into their leadership practice, emerging leaders can elevate their problem-solving strategies and make well-informed decisions that align with their organizational goals. These tools not only enhance the precision of decision-making processes but also provide a solid foundation for developing more complex and tailored solutions to leadership challenges.

In the next section, we will explore real-world examples and case studies illustrating successful problem-solving strategies in leadership.

Case Studies of Effective Problem Solving in Leadership

One of the best ways to grasp the subtleties of effective problem solving in leadership is through real-world examples and case studies. These narratives not only illustrate the practical application of theoretical strategies but also highlight the complexities and nuances inherent in decision making. Here, we explore a few impactful case studies showcasing how leaders leveraged critical thinking, creative solutions, and decision analysis tools to successfully navigate challenging situations.

Consider the case of a company facing a sudden drop in customer satisfaction ratings. The leadership team employed critical thinking to dissect the issue. Rather than jumping to conclusions, they conducted thorough investigations and surveys to identify the root causes. They discovered that a recent software upgrade had inadvertently introduced bugs, leading to customer frustration. By openly communicating with their customers and addressing the problem head-on, the company not only resolved the issue but also rebuilt trust and improved future customer interactions.

Another inspiring example involves a non-profit organization grappling with declining donor contributions. To counter this, the executive director deployed creative solutions . She organized brainstorming sessions with her team, which yielded innovative fundraising ideas like virtual events and personalized donor interaction strategies. By embracing design thinking , the team developed and tested several prototypes for these initiatives, ultimately finding a successful blend that revitalized their fundraising efforts. This iterative, empathy-driven approach not only increased donor engagement but also solidified the organization's financial stability.

In a third scenario, consider a tech startup at a crossroads, facing multiple potential paths for product development. The CEO utilized decision analysis tools such as SWOT analysis and Decision Matrices to evaluate each option systematically. By meticulously assessing the strengths, weaknesses, opportunities, and threats associated with each potential path, the startup was able to make an informed choice that aligned with both their short-term capabilities and long-term vision. This structured approach provided clarity and confidence, enabling the company to proceed with a well-supported strategy that ultimately led to significant market success.

These case studies underline the importance of a balanced approach in leadership decision making. Each scenario demonstrates how integrating critical thinking, creative solutions, and decision analysis tools can lead to effective problem-solving and successful outcomes. However, it's crucial to acknowledge the challenges that may arise, such as resistance to new methods or the complexity of accurately assessing situations. Leaders must be resilient, open to learning, and willing to adapt their strategies as new information becomes available.

As we move to the conclusion, remember that mastering problem solving and decision making is an ongoing journey. It's not just about acquiring skills or applying tools; it's about fostering a mindset that embraces continuous learning, collaboration, and adaptability. Emerging leaders who commit to these principles will be well-equipped to navigate the complexities of their roles and drive impactful change within their organizations.

In summary, mastering decision making is an essential skill for any emerging leader. The strategies discussed in this blog post, including critical thinking, creative solutions, and decision analysis, provide a solid foundation for tackling complex challenges. By incorporating these problem-solving techniques into your leadership approach, you can navigate through uncertainty and make more effective leadership decisions.

Remember, effective problem solving is not just about having the right tools, but also about applying them consistently and confidently. Studies show that leaders who employ systematic problem-solving strategies are 40% more likely to succeed in achieving their goals. This statistic highlights the vital role that problem-solving techniques play in leadership success.

We encourage you to take the following steps to apply these strategies in your organization:

Foster a Culture of Critical Thinking: Encourage your team to ask questions, challenge assumptions, and think deeply about problems. This can unlock innovative solutions.

Embrace Creativity: Create an environment where creative problem solving is encouraged and celebrated. This can lead to more dynamic and effective solutions to complex challenges.

Utilize Decision Analysis Tools: Implement decision analysis tools to systematically evaluate options and make informed decisions.

Empowering yourself with these problem-solving strategies will not only enhance your decision-making capabilities but also drive success within your team and organization. Continue to leverage our emerging leaders resources, and remember that effective leadership is an ever-evolving journey of continuous learning and improvement.

As you move forward, stay connected with our thought leadership blog for more insights, strategies, and resources that will support you in becoming an empowered and impactful leader.

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Problem Solving: A Leader’s Key to Team Performance and Organizational Growth

January 12, 2024

In today’s ever-changing and fast-paced business environment, one skill stands out as a key ingredient for success: problem solving . At Amani Institute, we’ve witnessed firsthand the transformative impact of refining this critical skill on both team performance and organizational growth. In this article, we’ll explore why effective problem solving is a cornerstone of leadership and how it acts as a catalyst for innovation, collaboration, and sustained success.

Identifying Opportunities Amid Challenges

Leadership is not just about overseeing day-to-day operations; it’s about steering the ship through choppy waters. Being an effective leader requires you to view challenges not as roadblocks but as opportunities for growth and improvement. Problem-solving skills will enable you to dissect complex issues, identify root causes, and develop strategic solutions. By reframing problems as opportunities, you can inspire a culture of resilience within your team, fostering a mindset that thrives in the face of adversity.

Fostering a Culture of Innovation

Innovation is the heartbeat of organizational growth and as a leader equipped with strong problem-solving skills, you can cultivate an environment where creativity flourishes. Lack of creativity and innovation in the workplace is one of the topmost challenges and demotivators we have heard from the thousands of employees we have trained at Amani Institute, and hence nurturing this as part of your organizational culture will definitely reap benefits. You will be in a position to encourage your teams to think outside the box, explore unconventional solutions and push the boundaries of what is possible when confronted with obstacles. This ability to navigate ambiguity and solve problems creatively will not only address immediate issues but also lay the groundwork for sustained innovation and adaptability.

Enhancing Collaboration and Team Dynamics

Successful leaders recognize that problem solving is not a solo endeavor. It requires collaboration and the pooling of diverse perspectives and talents. Teams led by effective problem solvers benefit from increased communication, as members feel empowered to share their insights and ideas. This collaborative spirit fosters a sense of ownership among team members, as they collectively work towards solutions. The shared experience of overcoming challenges strengthens the bonds within the team, leading to improved cohesion and enhanced overall performance. In our experience, a spirit of collaboration, not competition, is the key to solving some of the world’s toughest problems.

Driving Organizational Growth

In an era of rapid change, organizations need leaders who can navigate uncertainty and drive growth. Problem-solving skills enable leaders to make informed decisions, mitigate risks, and navigate and capitalize on opportunities. By fostering a culture of continuous improvement, leaders contribute to the long-term success and sustainability of the organization. They’re able to reframe failure and embrace it with the spirit of learning. The ability to adapt and thrive in the face of challenges positions the organization not only for survival but also for thriving in an ever-evolving landscape.

Investing in Leadership Development

Recognizing the importance of problem-solving skills, we place a strong emphasis on leadership development programs that equip individuals with the tools and mindsets needed to tackle challenges head-on. Through experiential learning, case studies, and real-world simulations, participants gain practical and immediately applicable insights into effective problem solving, preparing them for the complexities of leadership roles.

Through our leadership development programs, we have witnessed the transformative impact of problem-solving skills on individuals, teams, and organizations . Effective leaders not only navigate challenges but also turn them into opportunities for growth and innovation. By fostering a culture that values problem solving, you can contribute to enhanced collaboration, organizational growth, and long-term success. In a world that demands adaptability and resilience, problem-solving skills are the compass that guides leaders towards sustained excellence.

Ready to take your problem-solving skills to the next level? Explore our Leadership for Growth program and nominate a manager for the upcoming cohort in Nairobi, Kenya.

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